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|| SportsShooter.com: Member Message Board
"License not working" on Photoshop CS4 Extended after Time Machine Recovery
Tim Vizer, Photographer
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Belleville | IL | USA | Posted: 6:15 PM on 11.07.14 |
->> I have a MacBook Pro, running Yosemite (10.10) and got this message relating to my Photoshop CS4 Extended after I ran a Time Machine recovery on my machine: "license has stopped working".
I'm not sure what locked my machine up and made me go through the Time Machine recovery in the first place -- I've had Yosemite on it since shortly after it came out, with no issues at all on any software/hardware.
This licensing error message applies only to Photoshop CS4 Extended. There are no warnings (and thankfully no issues) with Lightroom 5.
Also, somewhat related, the machine asks for me to re-enter Photo Mechanic registration serial numbers.
I've done tons of research on Adobe's support pages and apparently there are multiple ways to fix this, but it entails diving into parts of the computer's file system that I'm not familiar with and frankly, I'd rather not attempt in case I make things worse.
One fix seems to be just uninstalling Photoshop and then reinstalling it, but others on the thread in Adobe's support forum(s) say that won't fix it long-term. Other fixes are similar in that they are okay until you reboot, or shut the machine off then restart it at some point later on. Then the error message comes back on and you are back to square one with NO Photoshop.
Can anyone shed light on this for the easiest fix? Thanks in advance. Tim |
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Kevin Krows, Photographer
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Forsyth | IL | USA | Posted: 6:02 AM on 11.08.14 |
->> I think you can log into your Adobe account and release the registration / activation and then re-enter the code on your computer. It's been a couple of years, but I vaguely remember doing that when upgrading my laptop.
Hope this helps. |
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Tim Vizer, Photographer
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Belleville | IL | USA | Posted: 9:38 AM on 11.08.14 |
| ->> Thanks Kevin! I will definitely try that -- hadn't seen that fix at all! Thanks.... |
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Dennis Wierzbicki, Photographer
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Chicago | IL | USA | Posted: 12:23 PM on 11.11.14 |
->> Tim, I've had a similar issue after reformatting my hard drive and subsequently upgrading to Yosemite, and had to use something called the Licensing Repair Tool:
http://www.adobe.com/support/contact/licensing.html
I also had to upgrade Java.
Hope this helps. |
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Tim Vizer, Photographer
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Belleville | IL | USA | Posted: 3:56 PM on 11.11.14 |
->> I had tried that at first -- looked to be relatively easy -- but after downloading it, the tool says that it only works on Power PC-equipped machines!
My late-2008 MPB laptop has Intel processors. I've read about this same issue several times on Adobe forums where the License Repair Tool seems to be the big fix, but turns out not to be.
Other people in the same situation have tried other suggested Adobe fixes, but certain repair files or procedures either won't work with their specific machines, or are missing altogether from the Adobe download site.
It's getting to be very frustrating. I thankfully have PhotoShop on other machines, but this MBP is the primary unit I use in the field.
In any event, thanks for that suggestion Dennis! |
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Will Powers, Photographer
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Denver | CO | USA | Posted: 8:08 PM on 11.11.14 |
| ->> I had a similar problem with Indesign CS4. Adobe said the activation server no longer works. As I remember, you have to download a new copy of the software that doesn't require activation. |
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Kevin Krows, Photographer
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Forsyth | IL | USA | Posted: 8:28 AM on 11.12.14 |
->> I just took a look at my Adobe account and the tool that allows you to release an activation pinned to a computer is no longer listed. You can, however, reach their support group when logged into your account. I'm sure they can resolve this matter for you.
Good luck! |
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Dennis Wierzbicki, Photographer
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Chicago | IL | USA | Posted: 9:25 AM on 11.12.14 |
| ->> Tim, there are various versions of the Licensing Repair Tool. I just did a Google search for you and pasted the first link I found...Spend a little time looking around the Adobe site - trust me, the right version is there, as I just used it a couple weeks ago on my circa 2009 Intel Core Duo MacBook Pro. |
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Alan Look, Photographer
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Bloomington - Normal | IL | United States | Posted: 9:25 AM on 11.12.14 |
| ->> one more way to try to force you to their new subscription model. |
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Tim Vizer, Photographer
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Belleville | IL | USA | Posted: 10:09 AM on 11.12.14 |
| ->> Thanks everyone for your help! I like Dennis' idea of looking for the proper version of the Licensing Repair Tool. I'll get into more complicated fixes if necessary, but it's not something I'm looking forward too. Again, thanks to all! |
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