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|| SportsShooter.com: Member Message Board
CPS Canada: Social Media Fail
Chris Halper, Photographer
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Toronto | On | Canada | Posted: 2:26 PM on 10.24.12 |
->> Earlier this year, I contacted Canon Canada's CPS program about their membership criteria.
I won't rehash the details and you can read the original post here:
http://www.sportsshooter.com/message_display.html?tid=39309
I got an unexpected reply. They offered a one time admission to the CPS program if I signed a confidentiality agreement to prevent me from discussing the matter on social media sites and photographer forums like this.
Nice... |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 9:40 AM on 10.29.12 |
->> Well, that’s interesting. I got an anonymous email through SportsShooter asking “Do you tjink your latest posting was the smartest thong to do?” (including the typos)
I didn’t expect public outrage. I did think an industry with a fair representation of journalists would be interested to know Canon’s response to feedback and public discussion was a gag order.
Nowadays, companies commonly reply directly to users who mention poor customer service on Twitter. This could have been a social media success story for Canon… but alas not.
As for the anonymous member who fears for my livelihood, I just got a camera back from warranty repair. It didn’t have a threat inscribed on it.
I have also replaced some broken equipment and ironically, I now qualify for CPS. I think I will sign up just to ensure I haven’t been blacklisted.
Perhaps they will be open to feedback once I become a CPS member. After all, I will then be a professional!!! |
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