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|| SportsShooter.com: Member Message Board
NPS Renewals Online went out this morning...
Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 11:29 AM on 12.20.10 |
->> Just renewed mine until December 2013...
You must now include all your Nikon qualifying product on the application. I think this is the first time in 24 years that I've had to do that
Y |
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Dave Prelosky, Photographer
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Lower Burrell | Pa | US | Posted: 11:54 AM on 12.20.10 |
| ->> I got my notice about three weeks ago. Locked and loaded till 2013. Now if I could get my D3 away from the dread Parts Hold... |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 1:00 PM on 12.20.10 |
| ->> Is that like the dread Pirate Roberts??? |
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Scott Serio, Photo Editor, Photographer
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Colora | MD | USA | Posted: 2:21 PM on 12.20.10 |
| ->> LINK? |
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Kevin Novak, Photographer, Assistant
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 2:38 PM on 12.20.10 |
->> dave, did you call NPS to get a Loaner??
They will send you one you can keep until your D3 is ready!!
Y |
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Erik Markov, Photographer
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anywhere | IN | | Posted: 2:50 PM on 12.20.10 |
->> All I've got to say is... Wow.
I guess I am no longer qualified to belong to NPS, after being a member for 15 years I think it is?
Work provides me Canon equipment to use, so I haven't kept up my personal Nikon equipment over the years. For the stuff I shoot (landscape, photojournalism, some freelance; no sports) my Nikon prime lenses and D70 suited me fine from 2002 until 2009 when I did add a D700. I love my D700, think it's a fantastic camera, but it's the only "professional body" I own.
There's no reason for me to spend money on a second body I won't use on a regular basis. But to be a "pro" AND member of NPS I need to own two bodies. Pretty sure my lenses won't qualify me for pro status either.
Because I haven't been "Keeping your equipment up to date allows us to continue to supply NPS service at no charge" I haven't been doing my part I guess. Their words not mine.
Canon has their several hundred $$ a year membership charge, and Nikon has their unwritten, "buy our new expensive equipment or we'll cut you off" charge, whether you need it or not. It used to be proof of actual professional stature, clips etc. Now as long as you have the money, you can be a dentist and a pro photog.
Oh, wait.... it's been like that for a long time now, hasn't it?
(apologize to those offended by sarcasm, this just seems really stupid) |
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Matt Cashore, Photographer
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South Bend | IN | USA | Posted: 3:02 PM on 12.20.10 |
->> Oh NPS, how I loathe thee...let me count the ways:
You want me to note my occupation. I am a university photographer, primarily, which would seem to fall into the "other" category. Then you want me to fill in the field for "other" but make it impossible to type in that field. Okay, "advertising" it is.
You want me to list my gear off of a dropdown menu, then don't list many of your pro lenses like the 70-200 VR2, or even VR1 for that matter. Lemme go see if I can get the dust off my old 80-200 push-pull zoom which you DO list. Yeah, party like it's 1994.
When I switched back from Canon the toughest decision wasn't which camera was better--the D3 topped the Mark III in every possible way--but whether or not I could stomach dealing with NPS again.
On the bright side, the NPS priority purchase program has been useful to me, so I guess that's enough excuse to bother renewing. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 3:45 PM on 12.20.10 |
->> Eric,
You have to keep up with your gear with Canon too!!
If you don't have the qualifying gear, you don't join!!
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 3:48 PM on 12.20.10 |
->> Matt, those lenses are under the same list as the bodies!!
I didn't find them at first, but they are there!!
I added my VRII, 16-35 and my two 24-70's!! and a whole pile of SB-900's!!!
The system finally told me to stop adding gear, that I already have enough qualifying gear to join!!
Y |
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Michael Johnson, Photographer, Photo Editor
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Geneseo | NY | USA | Posted: 4:40 PM on 12.20.10 |
->> Guy's.... I thought the same when I renewed the other day about a bunch of gear not on the list. Most importantly the two lens I use the most my 80-200mm f/2.8 and my 300mm f/2.8 where not on the list. Instead the newer VR versions of the lens where the only ones listed.
So I e-mailed NPS and they told me how to get around that problem. I then sent them the list of equipment that I had that was not on their list. I was re-approved later that afternoon.
I was a tad worried when I started out but NPS was willing to take the time and work with me.
They also currently have my 80-200 while I have a loaner. |
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Dave Prelosky, Photographer
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Lower Burrell | Pa | US | Posted: 5:15 PM on 12.20.10 |
->> Yamil -
The loaner has been here and gone. Fortunately, the D-700's that we ordered arrived during the loan period. I'm working without a net for a while as my backup is now a 7 yr old D2hs |
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Eric Canha, Photographer
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Brockton | MA | United States | Posted: 5:24 PM on 12.20.10 |
->> @Erik membership still requires that you submit your clips and get a standing member to sign off on the application. So if a standing member signs off on a dentist's app then we have no one to blame the current member pool.
@Matt As Yamil has already pointed out, those lenses ARE on the list.
For the life of me I haven't got the first clue how the NPS team can deal with so much pissing and moaning on a regular basis and not sign their emails with that cartoon of the little boy pissing on something.
I'll look forward to having to buy a D4 in 2013 :) to keep my membership.
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 8:23 PM on 12.20.10 |
->> Eric,
that little boy Pissing is Calvin, from the Calvin & Hobbes Cartoon!!
I love Calvin!!
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Kyle Coburn, Photographer, Assistant
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Dallas | TX | USA | Posted: 11:01 PM on 12.20.10 |
| ->> My favorite part is they just e-mailed me my password in plain text in the renewal email. Great security practices NPS. |
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David Harpe, Photographer
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Denver | CO | USA | Posted: 12:27 AM on 12.21.10 |
| ->> Interesting. One of my favorite lenses - the original 85PC - is not listed in the pro or the "other" section. Bummer. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 1:39 AM on 12.21.10 |
->> David, was it included in the Main List??
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David Harpe, Photographer
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Denver | CO | USA | Posted: 1:40 AM on 12.21.10 |
| ->> Nope...couldn't find it anywhere. Found the version 2 of the lens - just not the version 1. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 1:55 AM on 12.21.10 |
->> Bummer!!
Contact NPS, they will help you with that!!
BTW, that is one good lens, I had it before I went with the PC-E lens, that I use 99% of the time in the studio for Product Shots!!
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Doug Holleman, Photographer
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Temple | TX | USA | Posted: 1:56 AM on 12.21.10 |
->> Mine is probably going to be close. My AF-S 300mm/f2.8 apparently doesn't qualify as "pro" any more, but apparently, my 80-200mm AF-D still does. That's a bit confusing. I use a lot of older lenses, and I buy a lot of used stuff because I'm not made out of money, so most of it didn't come new from a Nikon dealer. Almost all of them will be "under review."
I guess I better send all my stuff in for one last clean and check before I get kicked out of the club. The calendars were nice, too. |
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PJ Heller, Photographer
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Santa Barbara | CA | USA | Posted: 2:16 AM on 12.21.10 |
| ->> Surprised that the 80-200/2.8 AF-S wasn't on the list. |
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Mark Loundy, Photo Editor
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San Jose | CA | USA | Posted: 3:16 AM on 12.21.10 |
->> Kyle,
You've gotta figure the risk/reward on something like that. There really little value to your NPS password to anybody besides you. And if anybody else got ahold of it, the potential damage they could do is minimal.
--Mark |
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Matthew Hinton, Photographer, Assistant
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New Orleans | LA | USA | Posted: 5:46 AM on 12.21.10 |
->> Speaking of pissing and moaning
http://www.sportsshooter.com/message_display.html?tid=26957
by Yamil Sued
"OK,
Here's what I know.
Since early 2007, Nikon moved all it's Service Telephone operations from the CA office to someplace down in the the South East. When you call the Service Dept, you are calling a Call Center, not the CA Repair Station like it used to be. This means that the Call center is not in the same building as the Repair Station, like it used to be in the past, they don't have direct contact with the repair Team anymore. They Let go most of the Customer Service Group from CA and they let go Armando Flores (NPS Rep) in CA too. I have a gut feeling that the guys that answer the telephones for Nikon Repair have little or no Photography Tech knowledge anymore, I asked a the guy that answered my call one time about my NPS repair and he asked me what NPS was??? HUH??? I asked him how long he worked for Nikon, as I have been an NPS member for over 20 years now
It doesn't matter if you have NPS on the box or not, it's taking Nikon CA sometimes over 2 days to open a box and get it in the system, this happened to me earlier this year with a D2H and a D2X. No having he telephone reps in the same station as the Repair Techs is a pain in the A$$!! First, the Telephone guy takes your question and they tell you that someone will call you within 24 hours, they never do. If you have an important question about your repair, the tech guy has to call CA or NY to find out the answer and call you back, if they ever do!! I'm really not to excited about this situation. NPS Repair sued to be fast. Not anymore!!
The next time, I'm sending my repairs to Melville, ATTN the Repair Dept Manager (I forgot his name). this way I can track it better!!" |
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Steve Ueckert, Photographer
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Houston | TX | | Posted: 8:49 AM on 12.21.10 |
| ->> FedEx or UPS ?? |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 9:25 AM on 12.21.10 |
->> Matthew,
I see you still have a Burr up you back over Nikon eh??
If you read that, is from 10-27-2007, over three years ago!! You found it convenient to omit that piece of information, that is not very good journalism.
Things have indeed changed!! A LOT!! This IS 2010
I just had two D3's cleaned in under a week!! They were sent to El Segundo and Logged in within ONE Hour of receiving!! They were in Shop within minutes and sent in two days!!
This was when they sent their Service Customer Center off site to Canada and the Dominican Republic. There were a lot of growing pains in those days.
If you are still so Pissed over Nikon, please, sell me all that crappy Nikon Gear, I still have a huuuge Canon MKIV Kit for sale, then you can pay $500 to join CPS, there's enough gear there to qualify for Membership. |
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Ross Mason, Photographer
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Cave Creek(Phoenix/Scotts | AZ | USA | Posted: 12:01 PM on 12.21.10 |
->> Yamil,
I re-joined CPS for the $100 "Gold" membership which includes two free clean and checks, a nice book, a strap,some caps etc. Always great service from them and for a hundred bucks well worth it.
P.S. How often do you replace the exclamation mark key on your keyboards? ;-) |
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Kyle Coburn, Photographer, Assistant
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Dallas | TX | USA | Posted: 12:21 PM on 12.21.10 |
->> Mark,
My concern was that I use that password on many websites. Which is a security failure on my part, but a memory saver when it comes to complicated and secure passwords. Additionally I wondered if the passwords were stored in plain text, then is my credit card stored in plain text in their database?... But this is not the case. I reached out to Mr. Pekala at NPS and he sent me a very nice email assuring me of their security practices. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 12:27 PM on 12.21.10 |
->> Ross,
I buy a New Keyboard every other week, thanks for asking ;)
I got the CPS Book too!!
Love it.
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Doug Holleman, Photographer
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Temple | TX | USA | Posted: 12:57 PM on 12.21.10 |
| ->> Well, it wasn't as bad as it looked. I'm IN! That was quick. I think they just need to update their equipment lists. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 2:04 PM on 12.21.10 |
->> Doug,
and if we don't tell them, how would they know??
A simple E-mail gets you better results than pissing and moaning on a website. Especially about something I posted over three years ago?? who digs up that stuff?? |
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Matthew Hinton, Photographer, Assistant
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New Orleans | LA | USA | Posted: 10:06 PM on 12.21.10 |
->> Yamil
We shouldn't have to email them or get to know them individually or get to know about the inner workings of their service department. We are photographers, we should be taking pictures and when stuff isn't working we should send it in and get a prompt response.
But this doesn't happen every time and unlike you, not all of us know the names of every NPS employee. Keep in mind you sought out these people and sought a personal relationship because you previously had a problem.
You had a problem and then invested a considerable amount of time and research and were FORTUNATE enough to find the right person to talk to in the maze of Nikon service.
Can you not at least entertain the possibility that not every employee is as forth coming as the ones you have dealt with? And can you entertain the possibility that when other photographers emailed the general mailbox nps@nikon.net they got the same lack of response as you did in the past? Perhaps the great employees you now deal with were too busy dealing with you and some not so great employees were not responding to other photographers requests.
Perhaps the new equipment list requirements have come about because NPS is understaffed and cannot deal with the volume of requests and NPS is now weeding out the people with less equipment.
Again why on earth should we have to get to know them, send a bunch of emails and talk to several people to get good service?
I and others I've worked with have sent emails and made phone calls and by the time we've gotten a response sometimes weeks later we've usually made other arrangements because we work on daily basis.
As for you point about complaining on a website, was it only okay to complain when you had an issue? Also by the same logic what good does it do to praise them on a website either? It's not like Nikon sees it.
It's like you asking why a have message board at all. The whole point of a board is to discuss things, to complain, to praise, etc. |
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Gavin Werbeloff, Photographer
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San Francisco | CA | USA | Posted: 10:25 PM on 12.21.10 |
| ->> PJ, I was surprised the 80-200 AF-S wasn't there either. It's so good, it's hard to justify buying the 70-200 VR II. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 10:49 PM on 12.21.10 |
->> Matthew,
Maybe it's the way YOU ask for help that gets you nowhere, have you thought about that??
If you contact Nikon the way you post here, I wonder if anyone would reply.
Long rants and complaints.... Trust me, you get better service from most companies if you treat them like human beings and treat them kindly.
Why are you so mad at Nikon?? We all already know that you had problems, but you keep bringing them out on every Nikon Post. Give it a rest already. It's getting old.
If you are not happy with the service Nikon gives you, you do have choices you know.... There's other camera companies that would love to have you as a customer. Do yourself a favor and try them.
I know that you will NOT have a bit of a problem unloading your Nikon gear here, it sells fast.
How do I know these folks at Nikon?? I got to know them. Communicated with them and treated them like I would like to be treated!! Thanked them when they helped and when there was a problem, I didn't treat them badly, because most of the time, it wasn't their "DIRECT" fault, it was someone else. Now I know my NPS Rep and the NPS Staff. My E-Mails get replies and when they take longer than 24 hours to reply, they apologize, because they are human.
Maybe you would get the same service if you took the time to treat them the way you would like to be treated... |
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Debra L Rothenberg, Photographer
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New York | NY | USA | Posted: 10:50 PM on 12.21.10 |
->> arghh..I can't remember my login info!
Oops |
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Michael Johnson, Photographer, Photo Editor
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Geneseo | NY | USA | Posted: 10:55 PM on 12.21.10 |
->> Gavin... while the 80-200 is not on the list NPS accepted for my renewal. I e-mailed them the info on some equipment that was older and still in great shape, which is what NPS told me to do when I posted the question of stuff missing.
>>Deb I e-mailed NPS and they helped there too. For me I kept typing it in wrong but they still sent me the info so I could log in and complete the form. |
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Debra L Rothenberg, Photographer
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New York | NY | USA | Posted: 11:04 PM on 12.21.10 |
| ->> thanks, Michael. I just emailed them. |
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Doug Holleman, Photographer
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Temple | TX | USA | Posted: 1:12 AM on 12.22.10 |
->> It just seems like the folks at Nikon, who put someone knowledgeable about Nikon equipment in charge of compiling this list, should be familiar with their own equipment and spend a little more time on it before making it the thing that determines "thumbs up" or "thumbs down" to loyal consumers who depend on their services, and have spent large chunks of their income on accumulating such equipment. That's kinda their job, in my opinion.
That's all I'm saying. |
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Eric Canha, Photographer
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Brockton | MA | United States | Posted: 11:05 AM on 12.22.10 |
->> You guys realized that this is a free service being provided by a TINY staff dedicated to keeping members rolling when the shit hits the fan, right?
I was working last night and don't really fancy pecking away on a blackberry so I was able to hold off replying until today. Matt I'm still as slack jawed this morning as I was last night. Your people skills are astonishing. You're are asking why you have to get to know the people..... From a program which REQUIRES that you send a letter of introduction to even have a chance at joining. And even then you have to (in most cases) be vetted by a current member. I'll let you in on a little secret....... It's about people. It's about the people at NPS and in turn its about the people that NPS deals with. Seriously IT'S ALL ABOUT THE PEOPLE.
I'm not going to tell you that if you don't like it that you should drop your membership. That's not my place. But I will tell you that if you are looking for an automated system, a system where you pony up a subscription fee and get XX service in exchange then you should look for and join such a program (they exist) and find peace and joy in that. Neither you, nor I, nor anyone else here is going to change what Nikon does, so it would be better that each of us find the companies that fit the styles and parameters that make us happy.
As far as the list goes... This isn't much different than a fleet service where a manufacturer will provide expedited service to a customer that continues to turn over their fleet and keeps current with the product line. Again we're talking about a program that costs nothing and is geared (and funded) by the professionals at the top of the scale. IF those people don't keep rolling over their gear, just where exactly do you think that the money to keep NPS free would come from?
If your gear is 2 or more cycles out of production, it's safe to say that both you and Nikon have wrung out the finances on the transaction. The one exception would be the long glass. I agree with Liddy that at 9k someone should at least get a crack at getting 7 or 8 years of service.
Just my 2 cents |
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Robert Hanashiro, Photographer
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Los Angeles | CA | | Posted: 11:30 AM on 12.22.10 |
->> Very well stated Eric!
Mahalo!
Happy Holidays! |
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Matt Cashore, Photographer
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South Bend | IN | USA | Posted: 12:25 PM on 12.22.10 |
->> I keep current with the the product line almost to a fault. I'm on the waiting list for new bodies the day they're announced (the one thing NPS has been useful for) and I usually buy at least two at a time. I currently have seven bodies (yeah)--D3S, D3X, D300S, D700. Everything's as current as possible. Essentially the same with lenses.
So if dropping astonishing amounts of money on gear is my end of the membership bargain, I'm most definitely doing it. Yet my experience on the receiving end of NPS has been consistently disappointing. With one exception that I can think of my service times are weeks (plural) not days. The last time I asked for and successfully received a loaner, Bill Clinton was in his first term.
Every time I correspond with someone at NPS I tell them I would be more than happy to pay a membership fee, but in my experience, "NPS" stands for "Need Plenty of Spares." |
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Matthew Hinton, Photographer, Assistant
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New Orleans | LA | USA | Posted: 1:34 PM on 12.22.10 |
->> On a given day I shoot with Sandisk, Lexar, Kingston, Nikon, Canon, Sony, Beachtek, Sennheiser, Lumedyne, Vivitar, Gitzo, Bogen, Pelican cases, ThinkTank photo, Tamrac bags and straps, even my Verizon Droid, then there is the hardware and software by Apple, Adobe, Camerabits, etc.
It's ludicrous from a time standpoint for me to get to know the inner workings about the service departments for all these companies. They should have a website with directions on how to get service and if you follow there directions including putting the NPS label on the box you should expect to get good service end of story, especially after going through the added time of getting a NPS membership.
If I send a basic email and ask if my gear has been looked at and don't get a response for weeks, the lack of response is not because I have some moral failings and don't have an ability to communicate, nor is it true for many others who have had similar issues now and in the past including Yamil who stated at one time "It doesn't matter if you have NPS on the box or not,"
The reason I don't get a response is because no one has gotten around to the email because as you point out they have a "TINY staff." And that tiny staff must extend to the actual repair department which only responds from a general email with first names and last initials. A staff that has many DOCUMENTED cases of poor service on MANY different consumer complaint websites.
And I don't think I need people skill or communicate advice from people, who when disagreed with, say that other people are "pissing and moaning" or call other people a bunch of "dumbasses". Nor do I need it from people who complain about the rants of others but are perfectly capable of coming up with their own rants like "No(t) having (t)he telephone reps in the same station as the Repair Techs is a pain in the A$$!!"
If you get and good service on a regular and uninterrupted basis then I am happy for you and please consider yourself fortunate, but don't start insulting others and saying they have some sort of moral or communication problem because they have had and continue to have issue with poor service and have been unfortunate. |
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Chris Peterson, Photographer, Photo Editor
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Columbia Falls | MT | USA | Posted: 4:46 PM on 12.22.10 |
->> So let me get this straight. I had to use my NPS number to get on a priority list to buy a D7000, but it doesn't qualify as a main body ... but my beater D300, which is a far worse camera, does?
Something ain't adding up Nikonians. |
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Chuck Steenburgh, Photographer
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Lexington | VA | USA | Posted: 6:07 AM on 12.23.10 |
->> I'm completely confused by the 'backup' body business. You have to own two pro bodies. It does not say anything about 'backup' bodies. Does this mean one of your two 'pro' bodies can be a backup? Or do you have to have two 'front line' pro bodies? In which case, a backup really does you no good.
Maybe Nikon should charge all dentists a premium on their D3X purchases to help defray the costs of NPS services for "professionals" who haven't spent any money on Nikon products for the past several years. |
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Eric Canha, Photographer
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Brockton | MA | United States | Posted: 8:06 AM on 12.23.10 |
->> Chuck the 'primary' pro body list includes the F6 D2HS D2XS D300 D3 D3X D700 D300S D3S. The 'backup' list includes the D2H D2X D200 and D7000. Mind you that this is to get an automated approval. There is also a section for 'non' pro gear that an NPS person will look at and take into consideration.
You have to have at least one body on the primary list and can then have one of the bodies on the 'backup' list to come up to the two body requirement. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 7:05 PM on 12.23.10 |
->> FWIW...
NPS is there to support people that make their living with Nikon products. It is not NPS's intent to withhold service from anyone that qualifies. All renewals that don't go through automatically (mine did) get reviewed by the NPS Staff. If the equipment list warrants it - the renewal will get passed. It's not about forcing people to continually buy new gear - it's about making sure people have the "tools of their trade". You can't call yourself a pro with one body and a kit lens although many do. I don't think NPS will not renew those people that may have slipped through in the early days of digital.
To join - people had to and continue to have to supply an equipment list. This just re-verifies that they have the basic needs. It's NOT NPS's Responsibility to supply Photographers with the Gear they need to complete their jobs, it is YOUR Responsibility as a Professional!! NPS is there to back YOU up when the Shit hits the fan!!
I joined back in 1987, I had enough Nikon Gear then to qualify and I still do today!!
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Chuck Steenburgh, Photographer
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Lexington | VA | USA | Posted: 5:44 AM on 12.24.10 |
->> Eric - "You have to have at least one body on the primary list and can then have one of the bodies on the 'backup' list to come up to the two body requirement." Where did you see that? I must be blind...but that would make a bit of sense.
I don't have to renew until next year, anyway... |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 1:02 PM on 12.24.10 |
->> Chuck, I think ALL NPS Renews this year!!
But I will ask!!
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Eric Canha, Photographer
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Brockton | MA | United States | Posted: 5:14 PM on 12.24.10 |
->> Chuck I'm pretty sure that Yamil is right. Last that I knew all NPS accounts (USA) renewed at the same time every 2 years.
As far as the gear requirements go, I stand (somewhat) corrected. As Yamil states and I have been advised, members looking to renew who don't get through the automated process get reviewed by..... ahem..... PEOPLE..... but not to worry I'm sure that :::those::: people haven't seen this thread :0 . Yup that's the ticket..... :::those::: people never just scan professional photography sites to see what's being said.......
Merry Christmas to all. |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 5:26 PM on 12.24.10 |
->> Ya Eric, The Eggnog is getting to me, it's PEOPLE!!
My bad..
Merry Christmas to all!! |
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Andrew Malana, Photographer
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San Diego/Tokyo | CA | USA | Posted: 2:13 AM on 12.25.10 |
->> Yamil...
Thanks for reminder. NPS was very quick in response and should be good to go.
Merry Christmas everyone! |
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