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SportsShooter.com: Member Message Board

Hard drive recovery solutions
Brian Jenkins, Photographer
Burlington | VT | United States | Posted: 11:57 AM on 09.15.10
->> The other day I dropped my portable hard drive while downloading some cards and when I went to plug it back in to the computer it would not read. I am usually really good about backing up my files however I have not backed that drive up in a while and lost quite a few photos. Has anyone had the unfortunate experience of having to recover a hard drive and do you know a good place to contact for the recovery service?

I realize that it is probably going to be expensive but recovering the photos will be worth it for me in the long run.

Thanks in advance for any information.
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Jesse Beals, Photographer
Tracyton | WA | USA | Posted: 1:07 PM on 09.15.10
->> This happened at work last year and the drive was toast. As for recovering files? This could be costly, you might try your local computer stores.

Jesse

www.jboriginals.com
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Clark Brooks, Photo Editor, Photographer
Urbana | IL | USA | Posted: 1:32 PM on 09.15.10
->> Does the drive power up and does the operating system recognize the drive is attached?
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Mark Loundy, Photo Editor
San Jose | CA | USA | Posted: 8:41 PM on 09.15.10
->> http://www.drivesavers.com always comes up in these threads.

--Mark
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Jim Pierce, Photographer
Waltham | MA | USA | Posted: 8:55 PM on 09.15.10
->> Brian,

I had a similar experience with a portable HD that I had packed in checked baggage. This was one that used two USB connections one for the data and the other for power. I left the USB cable attached and during the flight and handeling. When I got home it did not work, never powered on. I took it apart and all it was was that the connector cable connector was broken off the PCB so no power was getting to the drive. NEVER leave the cables connected. The actuall drive was a simple laptop IDE HD nothing special. Hooked it up with an IDE cable and all was fine.

As Clark has mentioned does it power on?

Jim
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Brian Jenkins, Photographer
Burlington | VT | United States | Posted: 8:59 PM on 09.15.10
->> The power does come on but then nothing happens. The lights on the drive light up but then start flashing. I'm going to try some local options first but just wondering if anyone new a good place to send it to if those options fail.
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Butch Owens, Photographer, Photo Editor
Murrieta | CA | US | Posted: 9:06 PM on 09.15.10
->> There's a chance you might get some of the photos off of the cards if they haven't been written to too many times. Many of the card manufacturers have free photo recovery software you might try.
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Larry W. Smith, Photographer
Valley Center (Wichita) | KS | USA | Posted: 11:44 PM on 09.15.10
->> Try Data Rescue 3 great software recovered items from two drives with this works great but it does depend on the drives problem.

Larry
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Alan Look, Photographer
Bloomington/Normal | IL | United States | Posted: 7:59 AM on 09.16.10
->> Bought equipment from them but never tried their data-recovery services. I've not had any trouble dealing with them as a company.

www.tallyns.com
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Radu Rosca, Photographer
Tirgu Mures | MS | Romania | Posted: 9:49 AM on 09.16.10
->> Larry, does Data Rescue 3 also works for SD cards?
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Michael Strong, Photographer
Lubbock | TX | USA | Posted: 10:03 AM on 09.16.10
->> If your drive is in fact electronically or physically damaged then I would send it to On Track. www.ontrack.com. I've used them many times for clients always with great results. Now prepare yourself for the price tag. If your drive requires a clean room it can cost up to $1,900 to recover your data so decide what it's worth to you. With a $65 evaluation fee you will know what your up against.

If the drive is only electronically damaged, they have a tool you can download to analyze the drive. It will let you recover only 1 file in trial mode to determine if you can be successful. If you are, you can purchase the software for $500.

A final option if for example you formatted your drive on accident or it has other electronic damage is Get Data Recover my Files v4. It's much cheaper than everything described above and it works. We've used is on drives that were formatted and were able to recover the data we needed. It's a good first option, but On Track are definitely the industry leaders in data recovery.

I hope this helps.
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Ed Wolfstein, Photographer, Assistant
Burlington | VT | USA | Posted: 12:17 PM on 09.16.10
->> Hey Brian. Sorry about your drive situation.

One possibility is that the controller card inside the external drive enclosure is damaged in some way. It could be a cold solder break from the drop or a cracked board (who knows), and the actual hard drive inside is OK. If you are handy with opening up drive enclosures, you can remove the drive, and try to get it mounted on another computer. (Note: this will probably void any warranties, but that's not an issue with physically damaged drives anyway).

A neat device to connect "raw" drives to USB ports is an item by Newer Technologies, and it's cheap at $30. Here's a link:
http://eshop.macsales.com/item/Newer%20Technology/U2NV2SPATA/

Call me if I can be of any further help.

- Ed.
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Ed Wolfstein, Photographer, Assistant
Burlington | VT | USA | Posted: 12:24 PM on 09.16.10
->> Don't know why that link didn't work, but scroll down to the "Newer Technology USB 2.0 Universal Drive Adapter" on the re-directed page, and you'll get the info.
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Larry W. Smith, Photographer
Valley Center (Wichita) | KS | USA | Posted: 2:19 PM on 09.16.10
->> Yes it will work on any type of external drive including SD Cards or at least all that I have tried.
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Baron Sekiya, Photographer, Photo Editor
Hilo | HI | USA | Posted: 4:44 PM on 09.16.10
->> Leo Laporte on TWIT swears by SpinRite
http://www.grc.com/sr/spinrite.htm

Supposed to be able to recover data from any kind of format. But it only runs on Windows. Actually it runs on MS-DOS as it's such a low level operating application.
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Clark Brooks, Photo Editor, Photographer
Urbana | IL | USA | Posted: 5:18 PM on 09.16.10
->> @Brian

are you on a PC or Mac?
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Shirley Pefley, Photographer
Los Altos Hills | CA | USA | Posted: 5:55 PM on 09.16.10
->> I've used drivesavers. If they can't recover the data, there is no charge. It is, however, very expensive if they can recover the data.
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Mike Nelson, Photographer
Puyallup | WA | | Posted: 7:05 PM on 09.16.10
->> Brian,
Depending on your tech level here's a link to the software I've used for years for all my clients.(prior to doing photos)
http://www.nucleustechnologies.com/FAT-NTFS-Data-Recovery.html

Most laptop drives these days are SATA drives. You would need to connect your laptop drive to a desktop pc and scan the failed drive. This also works on memory cards. Hope that helps.
MN
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Thread Title: Hard drive recovery solutions
Thread Started By: Brian Jenkins
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