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|| SportsShooter.com: Member Message Board
More Excellent Service From Alien Bees/Paul Buff
Jim Colburn, Photo Editor, Photographer
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McAllen | TX | USA | Posted: 3:34 PM on 08.09.10 |
->> Brand new (about a week) light stand gets damaged. EMail Paul C. Buff with photo of damaged top and request to buy necessary parts for a repair....
Buff: "We'll send you a new one".
New stand arrives about 3 days later.
They rock. |
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Gene Boyars, Photographer
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Matawan | NJ | United States | Posted: 3:48 PM on 08.09.10 |
| ->> They are great. They just turned around a ten year old UZ1600 for in 4 days when I said "no rush on this one"....completely rebuilt for $50. |
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Michael Granse, Photographer
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Urbana | IL | USA | Posted: 3:50 PM on 08.09.10 |
->> Several years ago I ordered four White Lightning X1600's, and after having them for a few weeks one of the modeling lamp bulbs on one of the lights fell apart at a wedding on a Saturday. I called customer service on Monday morning and they told me that they would send a replacement bulb, and on Tuesday morning a package arrived on my door with a replacement modeling lamp bulb plus two spares for a total of six bulbs.
They explained that they had a batch of bulbs that was experiencing this sort of thing, so they replaced all of them and threw in a couple of spares.
They DO rock!! |
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N. Scott Trimble, Photographer
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Lake Oswego | OR | USA | Posted: 7:46 PM on 08.09.10 |
| ->> I am selling my Profoto Acute 2400r kit in a week or so, and am on the fence for the Bowen 500/750R Travel Kit or some Einstein heads. Decisions decisions!!! |
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Yamil Sued, Photographer, Photo Editor
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Peoria | AZ | USA | Posted: 7:52 PM on 08.09.10 |
->> Go Einsteins!!
When I was a Staffer at the Cabela's Studios in NE, we had Traveler pack/head kits, made by Bowens for Calumet, if you sneezed loudly by the heads, the Modeling Lamps would blow!! We kept having packs Blow up waaaaay to often!!
I have a boat load of Speedo Packs and Heads, if I wasn't that invested in all this gear, I would go PCB for the studio too!!
Y |
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Jason Jump, Photographer
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Humble | TX | USA | Posted: 8:05 PM on 08.09.10 |
->> It's always GREAT to hear of businesses still doing things the right way and treating their customers like they should be treated! Kudos to Paul and his staff!!!
I'm also a very happy AB owner and have been for about five years now. |
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Debra L Rothenberg, Photographer
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New York | NY | USA | Posted: 9:42 PM on 08.09.10 |
->> I called them today for a piece for a set of the OLD ORIGINAL White Lightnings. They went into their system, asked if my address was still the same, and said it will be sent right out. How awesome is that?
I put them in the same category as Newton. Last year a piece from my Newton bracket fell off and I lost it-I called, and they shipped it right off and it arrived the next day. Customer service for both companies are top! |
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Bryan Hulse, Photographer
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Nashville | Tn | USA | Posted: 8:26 AM on 08.10.10 |
->> Last year I bought ring flash from Paul Buff. But since I now live in Nashville, instead of calling and ordering over the phone like I have for years, I decided to stop by and purchase it at their place of business.
It was quickly apparent they really are mostly set up for on-line sales. As a ‘walk-in’, I seemed to upset their flow. It was a bit amusing actually.
But as always, they were very friendly and helpful and totally professional. |
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