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Windows 7 - not loading, help!
Armando Solares, Photographer
Englewood | FL | USA | Posted: 1:51 PM on 04.01.10
->> Hey guys,

I have an HP desktop computer. I bought it fairly recently. Last weekend I installed 2 hard drives 1 TB each in addition to a 500GB that came with the computer. Everything was working fine, until this morning. The computer gets stuck in the initial HP welcome screen. It doesn't load windows and it doesn't do anything else. I have unplugged everything, tried to reboot a few times and it just gets stuck on that welcome HP screen. Any thoughts suggestions?


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Ric Tapia, Photographer, Photo Editor
Los Angeles | CA | USA | Posted: 1:56 PM on 04.01.10
->> Buy a Mac.
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N. Scott Trimble, Photographer
Lake Oswego | OR | USA | Posted: 1:59 PM on 04.01.10
->> I agree with Ric, but that doesn't help ya, so I would recommend trying to start from an operating disk, It sounds like the computer doesn't know what drive to start from and hanging up, I had that happen with my iMac when starting up connected to several external drives.
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Michael Granse, Photographer
Urbana | IL | USA | Posted: 2:40 PM on 04.01.10
->> Check in the BIOS and see if your hard drives are listed there. If the drives are not listed, turn the system off and unplug the drives and then plug them back in and restart. It is at least possible that you have a bad connection between your hard drive and your mother board, or that one of the connectors on your board, the hard drive, or the cable between is not working.

After confirming that your drives are properly plugged in, if Windows still doesn't load try a different cable from your system drive to the motherboard and if this does not work try plugging the hard drive into a different SATA port on the motherboard.

I also had an issue with one of my laptops recently. I had replaced the hard drive, and had somehow managed to forget to secure it with the retaining screw. Over a period of weeks of traveling in a laptop bag, the hard drive worked itself loose from its connection and Windows XP Pro 32 stubbornly refused to load. In fact, the laptop was acting as if the hard drive had died again (this is what happens when it is NOT CONNECTED).

Another thing to consider is that electricity does really strange things sometimes. I had a power surge at our house that wrecked a guitar effects processor, three telephones, and then killed the USB ports on my computer, one of the four SATA ports on the motherboard, and despite all of this damage all four hard drives (including the one attached to the destroyed SATA connector) worked and when the system drive was moved to a different SATA port on the motherboard the computer was able to function though be it without USB ports.

I hope you are able to resolve your issue quickly.
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Louis Lopez, Photographer
Fontana | CA | USA | Posted: 2:45 PM on 04.01.10
->> Hit F8 (on most PC systems) enter the bios and select the boot drive. you installed two new drives and the computer needs to know where to boot from. I had the same issue on Windows 7.
Alaways someone has to inject the buy a (insert your product here) rather than give the guy the info he may need to solve the issue.
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John Lariviere, Photographer
Tigard | OR | USA | Posted: 6:07 PM on 04.01.10
->> Michael has you going down the right road. In his initial paragraph he has you checking to see if the hard drives are being detected by the BIOS. I assume the 500GB hard drive is the primary drive that hosts Windows. If the BIOS does not detect it...there is one more thing to check. Check the manufacturer and model of the 500GB drive. If it is a Seagate...check the model number. If it is a Barracuda may have "bricked" on you.

When you mentioned a 500GB drive...the first thing that came to my mind is a problem Seagate had with their 500GB 7200.11 drives. They suddenly will brick. The data is not lost...but the drive must be sent into Seagate for recovery. I went through this process and Seagate handled it very quickly and professionally. All data charge.

If it is a Seagate drive and you need to know more about the recovery process...feel free to contact me through my SS contact e-mail.

Good luck,

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Armando Solares, Photographer
Englewood | FL | USA | Posted: 6:46 PM on 04.01.10
->> Thanks guys, I will try all of this and let you know of the outcome.
The machine had been great 'till today. All in the name of back up, back up, back up.

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Armando Solares, Photographer
Englewood | FL | USA | Posted: 11:06 AM on 04.02.10
->> Here is the update:

The computer is working fine now. The drives are fine. Last night I disconnected the cables to the new drives and the computer started as it should. The I plugged the drives back on and the computer seems at least for now to be working fine.
Perhaps something came loose or it may need more power to run the other drives. So far so good. Thanks for your input.

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Dan Mendlik, Photographer
North Ridgeville | OH | USA | Posted: 2:11 PM on 04.02.10
->> it sounds like your computer is trying to boot to one of your drives, which has no OS on it. You may have to go into the BIOS and check your boot order.
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Thread Title: Windows 7 - not loading, help!
Thread Started By: Armando Solares
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