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|| SportsShooter.com: Member Message Board
Epson Service Sucks
Eric Canha, Photographer
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Brockton | MA | United States | Posted: 1:54 PM on 03.25.10 |
->> Okay this worked last time. Does anyone have a contact within the Epson service group that I can contact and get some action going on a replacement printer that should have shipped out TUESDAY..... oh wait WEDNESDAY..... oh wait THURSDAY.....
Seriously Epson's replacement policy is a joke. I have been told 3 times now that a replacement 4880 was on it's way and so far each day that I call back for a tracking number I just get some incompetent talking head that can only tell me what hasn't happened and offer nothing on what WILL happen.
Anyone who has a # or email address of a living, breathing, human at Epson that can resolve a service issue please email me off-board or call me even!! |
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Paul Alesse, Photographer
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Centereach | NY | USA | Posted: 4:34 PM on 03.25.10 |
| ->> Eric... your calls have been monitored for quality insurance so I'm sure all your problems will be resolved quickly by the CEO. |
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Eric Canha, Photographer
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Brockton | MA | United States | Posted: 4:39 PM on 03.25.10 |
| ->> Maybe he could have just made sure that the dang thing wasn't FUBAR right out of the box.... I've been dealing with it since 12/23 when I un-crated the 4880. This is my 2 week window of 'slow' time to get it fixed..... Looks like they want to eat the full 2 weeks. And this is under their "PREMIER" service plan, I can only imagine how bad service must be for the regular folks out there..... On the phone right now for the 3rd time today. |
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Max Waugh, Photographer
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Bothell | WA | USA | Posted: 4:54 PM on 03.25.10 |
| ->> Good luck. At least you're not dealing with a problem with one of their storage devices. Nobody at Epson even seemed to know they manufacture those when I tried to get service information. |
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Jim Pierce, Photographer
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Waltham | MA | USA | Posted: 7:57 PM on 03.25.10 |
->> Eric,
Sorry to hear about your delema and can't believe this was DOA on a new product, even if it was refurbed should still work out of the box. Why not just get a refund and buy another? If this is the one you were trying to get fixed did you try MnM computer services in NH? They have been simply aswome with all my Epsons.
I have found the terms like "premier" to be nothing but but marketing... makes it sound like you are important but after looking at the fine print, or when you really need to use the benifits you can't... for some reason or another out of their control. This could even be their base level of service... The worst thing is you usually have no recourse, these things realy mean little to nothing, maybe expedited shipping BUT nothing faster until it ships.
Sort of like many other product you see advertised/marketed, use words like "grande", "Ultra", "Platinum", "Supersize" etc and people think they are getting a superior product/service but actually getting little more than the basic or in some cases the basic/base model.
The AMEX platinum card truly was for the elite now almost anyone can get one, well before the fall anyway, and all other CC company's offer a "platinum" card what does it give you over the "normal" card not much..
By the way what does FUBAR mean, I only need the last three BAR?
Hope it works out!!! |
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Juliann Tallino, Photographer
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Seattle | WA | USA | Posted: 8:25 PM on 03.25.10 |
| ->> FU beyond all repair |
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Eric Canha, Photographer
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Brockton | MA | United States | Posted: 8:57 PM on 03.25.10 |
->> Jim the factory that produces one of the chips used on the main board of the x880 line of Epson printers had a fire that shut down the line. If you go back to December when I bought the printer you will see that there were ZERO in any of the warehouses and zero in the stores. That's not to say that if I were to call ALL the Epson dealers I wouldn't have found one but 4880 7880 and 9880 had been out of production for something like 3 months and they were almost impossible to find. I could have gotten a refund but...... Bought 12/23, I was at Arlington straight through 1/3 and HAD TO have a poster machine up and running. Nothing within 500 miles, I called EVERYONE. As it was I drove out to CT to grab this one as it was the only machine in the region.
The printer was not DOA but rather had (has) a habit of having the head bind over the pump box. I can clear the problem by manually releasing the head and it will print posters for a while (had it at the Arlington tourney & paid itself off in 2 days) but this is my 2 week slow period and I want to get it replaced/repaired before the spring season starts. I guess FUBAR was a little strong.
The gist of the 'premier' service is that they are supposed to send out a replacement within 24 hours. No need to lug it to a shop and no waiting on parts. According to the talking head a replacement is leaving IL this afternoon and will be here tomorrow. If they are right, then the premier plan is worth it AND I'll buy the other 2 years of coverage.
I did call MnM on the other 4800 and it was like a week or 2 for parts labor etc. Talked to the tech for 1/2 hour. Nice guy but if Epson didn't have a fecal impaction of the circle of willis the premier service will/would get me back up and running in 2 business days.
As Julie correctly states Fxxxxd up beyond all repair.
Circle of Willis....... google it.
Crossing my fingers for tomorrow..... |
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