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|| SportsShooter.com: Member Message Board
Difference in Service
Sam Santilli, Photographer, Photo Editor
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Philippi | WV | USA | Posted: 10:39 AM on 10.19.09 |
->> I bought a D700 from Robert's, one of the ss.com sponsors, less than 90 days ago, and it died last Thursday evening...will not turn on. I have the optional grip, and even with two fully charged batts, it will not turn on. So after dropping close to $3K, Robert's can not do anything for me...like a simple exchage. So off to Nikon and a who knows how long.
I also have 6 WL 1600 stobes. Over a 6 month period, 5 of the 6 have had problems, 4 in the last 3 weeks! I have a huge cheer comp coming up this weekend, and the folks at Paul C Buff are shipping me two loaners while the other strobes are getting repaired.
One place goes above and beyond, the other just lost a customer. |
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Jonathan Castner, Photographer, Assistant
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Longmont | CO | USA | Posted: 10:45 AM on 10.19.09 |
| ->> Well first off; Roberts has been good to me as has Paul C Buff. However one is a dealer and the other is a manufacturer who sells direct. There is a big difference in their responsibility to the customer after the sale. I can't think of any dealer who has a loaner program for pro repairs so please don't knock on Roberts for that. |
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Delane B. Rouse, Photographer, Photo Editor
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Washington | DC | US | Posted: 10:55 AM on 10.19.09 |
->> Sam,
I know you want to vent but seriously, Jonathan nailed it on the head. Buff is the manufacturer and Roberts isn't. Your warranty is with Nikon not with Roberts.
Delane |
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Jonathan Roberts, Photographer
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Louisville | KY | USA | Posted: 10:56 AM on 10.19.09 |
->> The warranty for your camera is from the manufacturer, not Roberts. Send it to Nikon and they'll take care of the repair. They may even fix it under warranty since it's within their year's warranty.
Roberts' service is fantastic, as is Paul Buff's.
Nikon also has a loaner service through their Professional Services program. |
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Patrick Fallon, Student/Intern, Photographer
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Columbia | MO | USA | Posted: 11:14 AM on 10.19.09 |
->> Its Nikons deal, not Roberts.
When I sold cameras, if it was within a week or two - we would try be able to take it back as 'DOA' - if the customer had not sent in any cards, and had all the packaging, but in this situation, its Nikon's responsibility to fix it. Repair will prob. take about a week or two.
Maybe Roberts will be able to offer you a rental at a discounted rate [if they have a rental department]? |
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Jeff Stanton, Photographer
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Princeton | IN | USA | Posted: 11:23 AM on 10.19.09 |
| ->> Agreed with all. Plus, let me add that Robert's has always went above and beyond what they had to do in many regards throughout my dealings with them in the last 25 years. I had a Canon EOS 1 with a bad shutter and they shipped it to Canon for me. It wasn't under warranty and they could have just told me to ship it myself. I also got a rental from them at a reduced rate. |
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Sam Santilli, Photographer, Photo Editor
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Philippi | WV | USA | Posted: 1:12 PM on 10.19.09 |
->> Jeff, wished they offered me the same deal, but they did not. Just that it was not their problem any more.
Policies are policies. That is fine, but I will be buying another Nikon body soon, and as a customer of Robert's for a while, and spending some nice money there over the last few years, maybe I am expecting to be treated like I would treat a good customer of my own. |
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David Manning, Photographer
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Athens | GA | | Posted: 1:47 PM on 10.19.09 |
| ->> I would contact NPS (assuming you are a member) and talk to them although they have been slammed for the past 6 months as far as i know. |
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