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|| SportsShooter.com: Member Message Board
CS4 - headache after headache
Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 2:08 AM on 03.01.09 |
->> I have never had so many problems with any past versions of Photoshop.
My latest headache is CS4 not working because the scratch disk is full when it is not. I spent a good part of yesterday clearing space on my computer and I freed 28 GB of space.
When I go to simply crop a photo, the scratch disk full message appears and the 28GB disappears. Shutting down the computer and restarting the computer restores the 28GB lost.
I have researched and changed the performance settings in CS4. No luck.
I uninstalled CS4, tried to reinstall it, and I was unable to do so. It would not install.
The above problems were encountered on my MAC Pro. CS4 on my Mac Book Pro will not open. Launching it only results in crash after crash.
I prefer Nikon Capture NX2 for my work flow, but it sure would be nice to be able to get this crappy version of PS to work if I ever need it. |
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Mark Sutton, Photographer
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Herndon | VA | USA | Posted: 7:33 AM on 03.01.09 |
->> Tom,
Not that it matters, but what are your specs on your MBP? I just purchased the upgrade to Photoshop CS4 on Friday night for the sole purpose of its 3D capabilities. I just opened Photoshop and opened the poster I was working on. The PSD (432.35 MB) file is huge because of the size of the poster (18 x 24) and all the graphics I’m using. I also have Adobe Lightroom opened editing a game I shot last night and Photo Mechanic opened in the background along with Firefox typing this response and Entourage. I’m on a MBP with only 20.44 GB of space available on a 160 GB drive. My MBP was purchased in April of 2007, so I only have a 2.4 GHz processor in it, but I did upgrade the RAM to 4 Gig’s. I’ve moved around Photoshop and opened a couple more files and haven’t experienced any problems yet.
You may want to take your MBP to your nearest Apple Store and let the Genius Guy’s take a look at it before you do something that may damage your files or loose data. Plus buy a small external drive say one of those 320 Gig drives I see on sale at Best Buy all the time and back everything up with Time Machine. I would also highly suggest you purchase Adobe Lightroom for your image editing program. The way it handles RAW files is phenomenal and my workflow has improved tremendously. I would take it to the Apple Store and let them take a look at it. They have helped me in the past. Hope this helps? Take care…
http://www.msuttonphoto.com |
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Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 8:38 AM on 03.01.09 |
->> Mark,
I have a DROBO hooked up with 2TB of storage and also 2 external LACIE hard drives of 500GB each.
I am running version 10.5.6 OS X,
Processor is 1.6 GHz PowerPC G5
Memory is 4 GB DDR SDRAM
I have Lightroom 2 on my desk, I haven't opened it yet.
I prefer Nikon Capture NX 2 for my workflow. |
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George Bridges, Photographer, Photo Editor
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Washington | DC | USA | Posted: 8:50 AM on 03.01.09 |
->> Tom,
Sounds more like a computer software problem than a CS4 problem. Could be a number of things like conflict with another program or bad pref files for PhotoShop. Apple stores don't do support for software from other folk but since they do sell it in their stores they may at least help you with the install.
I would look at trashing any old prefs from any previous version of PS and do various maintenance like repairing permissions and running something like Onyx or Cocktail to clean up caches and other bits and pieces. Maybe that can clear up the offending data.
I've had no problems with CS4 on a two-year-old MB Pro, any of our various model office desktops and have it running on a 5+ year-old Windows laptop and even a Netbook. |
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Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 9:05 AM on 03.01.09 |
->> I spent about two hours on the phone with an APPLE customer care rep yesterday. We went through everything. Emptied all the caches etc. He determined the problem was with a third party program.
I tried doing the work flow again without launching my images from Photo Mechanic.
It worked.
Photo Mechanic appears to be causing the problem. I recently upgraded my version of Photo Mechanic to 4.6 also.
Photo Mechanic is what is making the scratch disk full and not allowing me to edit in any version of PS. |
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Mark Sutton, Photographer
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Herndon | VA | USA | Posted: 9:18 AM on 03.01.09 |
| ->> I just got off the phone with a fellow graphic artist who purchased the CS4 Suite a few months ago. He uses a PC instead of a MAC, but he said he was experiencing the same problem because his HP hard drive is partitioned and his scratch disk was pointing to the small partitioned part of his hard drive. The partitioned size was only 10 GB that was causing all kinds of problems he said. |
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Jack Howard, Photographer, Photo Editor
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Central | NJ | USA | Posted: 9:23 AM on 03.01.09 |
->> Tom, I've had this happen with CS4 when I've accidentally had the crop/resize tool set up to resize something to the wrong (giant) specs--like 1200 inches wide at 300DPI instead of 1200px at 72DPI--
I then think CS4 takes a pre-emptive look at available memory, disk usage, and warns that it just simply can't handle a quarter-terabyte file... |
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Andrew Dolph, Photographer
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Medina | OH | USA | Posted: 9:26 AM on 03.01.09 |
->> Tom,
Zap you PRAM 3-4 times, especially after experiencing memory-related software issue. Restart, and hold down Apple+Option+P+R. Let it chime 3-4 times. Then give it a go again with all the previously mentioned programs. |
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Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 9:32 AM on 03.01.09 |
->> Mark - Did he offer a solution?
Andrew - Zap you PRAM 3-4 times?
Ok, how? |
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Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 9:40 AM on 03.01.09 |
| ->> Andrew, read too fast .... see the directions in your post. |
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Mark Sutton, Photographer
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Herndon | VA | USA | Posted: 9:46 AM on 03.01.09 |
| ->> Go into Photoshop Preference/Performance and you can select which scratch drive you want to be active.... |
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Andrew Dolph, Photographer
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Medina | OH | USA | Posted: 9:59 AM on 03.01.09 |
->> Sorry for the confusion. "Zapping" PRAM, is commonly referred to as resetting PRAM, which can alleviate all sorts of issues.
See:
http://support.apple.com/kb/HT1379
@Jack-
I thought the same thing initially, especially when one is often switching between pixel based crops and inch based crops.
Also, could you shed a little more light on the PRAM issue? |
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Andrew Dolph, Photographer
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Medina | OH | USA | Posted: 10:02 AM on 03.01.09 |
->> Once again:
Restart your computer, or shut down as Apple suggests. Start it back up, then immediately hold down the following key sequence:
Apple (command) + Option + P + R
The computer will sound its start-up chime as if it is restarting. Let that happen 3-4 times, and then let go of the key sequence. When the finder appears, go ahead and launch your applications, and see if that helped. |
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Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 10:15 AM on 03.01.09 |
->> Problem fixed.
Thanks everyone.
Jack I owe you a drink next we see you.
It was the crop size set wrong.
Hopefully someone will find this thread when they need it.
That was a two day headache. |
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Mark Sutton, Photographer
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Herndon | VA | USA | Posted: 10:24 AM on 03.01.09 |
| ->> LMAO!!!!! |
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Steve Violette, Photographer
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Gulf Breeze | FL | USA | Posted: 10:57 AM on 03.01.09 |
->> Re:Scratch disk
After speaking with Adobe on choosing a scratch disk, they told me to select all available internal drives and the software chooses the most available and quickest. I asked about external drives and they said it would not be as fast but it was an option. they also recommended that the drive with the program software NOT be selected if ou can avoid it
steve |
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Andrew Dolph, Photographer
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Medina | OH | USA | Posted: 10:59 AM on 03.01.09 |
| ->> Wow. Been there done that. |
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Delane B. Rouse, Photographer, Photo Editor
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Washington | DC | US | Posted: 11:17 AM on 03.01.09 |
->> Tom...so let me get this straight...you though you were cropping to something 2000 pixels but in reality it was 2000 INCEHS???
Delane |
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Alan Herzberg, Photographer
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Elm Grove | WI | USA | Posted: 11:41 AM on 03.01.09 |
| ->> I saw the thread title and immediately assumed Phil Hawkins was the author. Imagine my surprise... |
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Tom Sperduto, Photographer
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Edison | NJ | USA | Posted: 1:12 PM on 03.01.09 |
->> Delane - Yes.
I had the crop tool set for 920 inches. Never checked it, never gave it a thought. I assumed I had it set correctly.
There were no issues with Photo Mechanic or CS4.
Yes, it took me close to 14 hours to figure this out.
Yes, I will be adding this experience to my growing list of simple lessons learned that cost me huge chunks of my life.
I think I need some sleep. |
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Rich Cruse, Photographer
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Laguna Niguel | CA | USA | Posted: 1:19 PM on 03.01.09 |
| ->> Trash the preferences for PhotoShop. Worked for me! |
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Phil Hawkins, Photographer
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Fresno | ca | usa | Posted: 1:27 PM on 03.01.09 |
->> Alan,
Neener, neener... Yeah, I'm not the only one who sometimes wants to tear the NY phone book in half.
My CS4 (on a PC) does weird things with the crop tool. I drag a frame in an image, let go of the mouse click and the frame jumps to another position, usually off the image... it takes forever to get it back right, usually after re-loading CS4. Just like Canon, Adobe's products are not what they used to be. However, in the case of a PC, I attribute CS4's problems largely with that idiotic OS Windows Vista. |
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Michael Fischer, Photographer
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Spencer | Ia | USA | Posted: 4:24 PM on 03.01.09 |
| ->> Just upgraded to CS4 with a mac. Had a problem with the crop tool.. it would crop it and the image would disappear.. turns out it was set to one pix. Reset it and everything was OK. |
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Max Gersh, Photographer, Student/Intern
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St. Louis | MO | USA | Posted: 6:01 PM on 03.01.09 |
->> Chalk up another win for EBKC (Error Between Keyboard & Chair).
Glad your problem was a simple one. |
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