SportsShooter.com - Blown Shutter???

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Blown Shutter???

Michael L. Palmieri, Photographer

Barnegat | NJ | USA | Posted: 2:19 PM on 05.24.08

->> Is this what a damaged shutter will do to an image?

http://www.sportsshooter.com/mpalmieri/shutter/index.html

I was clicking along fine today and then at one point, I chimpped an image and noticed that bright band across the middle. The camera never gave an error warning or anything out of the ordinary. However, that line is in every frame.

As always, your collective wisdom is appreciated.

--Michael

Michael L. Palmieri, Photographer

	Barnegat \| NJ \| USA \| Posted: 2:20 PM on 05.24.08
	->> Oh, BTW EOS 1D Mark IIn, purchased in December 06.

Jim Metzendorf, Photographer

	Columbus \| OH \| United States \| Posted: 2:26 PM on 05.24.08
	->> Yep, blown shutter.

Rich Gabrielson, Photographer

	Rapid City \| SD \| USA \| Posted: 2:30 PM on 05.24.08
	->> I second the blown shutter. ~ $300 to repair last time I sent one in.

Bryon Houlgrave, Photographer

	Waukesha \| Wi \| USA \| Posted: 2:37 PM on 05.24.08
	->> Fellow ss.c member and super-cool guy Dan Powers recently posted about his experience with a blown shutter. http://www.postcrescent.com/ic/blogs/sidelines/2008/04/i-blew-it-almost.htm... It's a couple posts down.

Bryon Houlgrave, Photographer

	Waukesha \| Wi \| USA \| Posted: 2:38 PM on 05.24.08
	->> Never mind that "couple posts down" line. I forgot to delete it out after finding the direct link.

Brad Mangin, Photographer

	Pleasanton \| CA \| USA \| Posted: 2:44 PM on 05.24.08
	->> Michael- I will come in and agree with everyone else due to personal experience- blown shutter.

Jay Adeff, Photographer

Salinas | CA | USA | Posted: 3:11 PM on 05.24.08

->> My MkII did the exact same thing a few weeks ago while shooting a theatrical production. Fortunately, I got enough good frames before it started doing that. I actually thought it was the lighting in the theater and ignored it. Then, I did some head shots for an actor using strobes and they came out perfect. So I figured, everything's fine. Next, I had to fly out to Manhattan to do a magazine cover shot. Just to be safe, I shot off a few frames (in ambient light) and found the white streaks! Oh crap! Now what do I do? It was worse at 1/60 to 1/250 second shutter speeds. So I tried shooting with strobes again (no ambient lighting) and they came out fine. Well, I didin't have enough time to get the camera fixed before the cover shoot, so I took my old 1D along as a backup and prayed for the best. The MkII got through the shoot fine since I was using strobes only in a studio, but as soon as I got home I shipped it off to Canon-Irvine for repair, along with a CD of sample images. The bill was $195 and the camera should arrive back on Tuesday. That's less than I thought for a new shutter, so I don't know what the actual repair consisted of, since the estimate they email you doesn't actually say what they repair.

David Pardo, Photographer

Walnut | CA | USA | Posted: 3:22 PM on 05.24.08

->> If you send it to Irvine, hopefully you'll have good luck like I did.

I've never experienced a blown shutter till about a month ago. I got the "The White Streak of HELL."

The count was at 85K (MK llN) and Canon replaced it free of charge since it had a low shutter count.

So I can say thanks to SSA III, where I learned to "Shoot the Frame of Action," and not hope to get a "motor drive shot which is hit or miss." If it wasn't for that, the shutter count might of been well over 200k.

Michael L. Palmieri, Photographer

	Barnegat \| NJ \| USA \| Posted: 6:03 PM on 05.24.08
	->> Thanks for the confirmation -- I figured it was the shutter. I will send mine to the NJ facility since I am in state. I anticipate nothing but a good experience (fingers X'd) I am not certain how many clicks I have on my camera. I think it's about 110K. I'm sure Canon will tell me the exact number. Thanks again. --Michael

Kevin Leas, Photographer

Rochester | NY | USA | Posted: 6:24 PM on 05.24.08

->> Michael - I just got my Mark II back from CPS NJ earlier this month. Had the same problem; a blown shutter (and at only 68,000k clicks as confirmed by Canon). Sent it in 2-day on a Saturday, shot my assignments with it again that Thursday. The bill was around $260 including tax and return shipping. If they don't tell you the shutter count when you get it back, just email them - they ignored my initial request with the repair order, but emailed it afterwards.

Mitch Traphagen, Photographer

	Victor \| IA \| USA \| Posted: 12:30 AM on 05.25.08
	->> I just got my MkII back from CPS on Friday for that very problem - except in addition to the white band across the middle, the last few frames actually show a blown out piece of the shutter. CPS turned it around in 3 days - $264.

Gene Boyars, Photographer

	Matawan \| NJ \| United States \| Posted: 10:12 AM on 05.25.08
	->> Michael, You won't get an error message until the shutter is so bad it hangs the whole camera up. See you over there at Canon, both of my Mark II's are going in for new shutters this week before they blow out.

Jay Adeff, Photographer

	Salinas \| CA \| USA \| Posted: 12:59 PM on 05.25.08
	->> I don't know why my repair bill only came to $195 for what is obviously a bad shutter (at only 65k actuations), maybe Canon Irvine charges less? I hope they really did replace the shutter, but I'll know in a few days.

Vincent Johnson, Photographer

	Chicago \| IL \| USA \| Posted: 2:13 PM on 05.25.08
	->> I just sent in a 20D that didn't blow out, but just kept repeat firing when turned on. CPS charged me like $230 fixed it and also completely replaced the exterior of the body. At first I thought they sent me a complete new camera until I seen the camera straps bracket had wear and then I checked the serial numbers to see it was my body, just in a brand new shell.

Paul Alesse, Photographer

	Centereach \| NY \| USA \| Posted: 8:21 PM on 05.25.08
	->> If you lift up the mirror box, you should see a hanging blade somewhere as well.

Phil Hawkins, Photographer

	Fresno \| ca \| usa \| Posted: 3:19 PM on 05.26.08
	->> Bad news; yes, blown shutter, looks just like mine did. Good news; the replacement shutter will be a super-dooper one purported to be good for 300,000 actuations. Plus, they will calibrate, inspect, clean and adjust everything. The repair facility in Anaheim is great! I realize you will send your's to one on the east coast, but out here Canon repair has been very good to me.

Michael L. Palmieri, Photographer

	Barnegat \| NJ \| USA \| Posted: 10:54 PM on 05.26.08
	->> I will send mine to the NJ shop. But, what's their mailing address? I need to FEDEX out that body ASAP! Anyone know the address off hand? Thanks in advance. --MLP

Michael L. Palmieri, Photographer

	Barnegat \| NJ \| USA \| Posted: 10:56 PM on 05.26.08
	->> NEVERMIND! I found it. For the record: Canon USA, INC 100 Jamesburg Road Jamesburg, NJ 08831

Phil Hawkins, Photographer

	Fresno \| ca \| usa \| Posted: 1:06 AM on 05.27.08
	->> You have to call first and get a case number so when they get it they already know what to do. Do NOT send it in cold!!

Kevin M. Cox, Photographer, Assistant

	Galveston / Houston \| TX \| US \| Posted: 1:24 AM on 05.27.08
	->> For what it's worth, as a CPS member I've never had any trouble sending things in "cold." My blown shutter experience is detailed here: http://www.sportsshooter.com/message_display.html?tid=28707

Jay Adeff, Photographer

	Salinas \| CA \| USA \| Posted: 11:07 AM on 05.27.08
	->> You can also get a case number online by going to the Canon website.

Phil Hawkins, Photographer

	Fresno \| ca \| usa \| Posted: 1:42 PM on 05.27.08
	->> Hi Kevin, I guess that's the difference; I'm not CPS. The guy on the phone said not to send it in w/o getting a case number first.

Eric Francis, Photographer

	Omaha \| NE \| United States \| Posted: 6:27 PM on 05.27.08
	->> I just sent one in today from this weekend. Not happy about it but I know it's been a LONG time since this one has been inso I suppose it was due.

Jay Adeff, Photographer

	Salinas \| CA \| USA \| Posted: 1:56 PM on 05.28.08
	->> I just got my MkII back from Canon-Irvine yesterday. The invoice said they replaced the broken shutter and did other adjustments/cleaning. They charged $195 for labor and nothing for parts. I guess I could look at that as getting a new shutter for free:)

Michael L. Palmieri, Photographer

	Barnegat \| NJ \| USA \| Posted: 11:18 AM on 05.29.08
	->> Haha! Free! Silly photographer ... Seriously, I just got my e-mail estimate for a total of $264.29. $232 in labor (with FREE parts :-) $16.24 in tax (7% to the man here in NJ) $16.05 in shipping I hope to have it Monday. The holiday screwed things up. Canon received the camera on Wednesday.

Jay Adeff, Photographer

	Salinas \| CA \| USA \| Posted: 7:48 PM on 05.29.08
	->> I wonder why the "labor" cost for the same repair varies from one Canon facility to another?

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