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|| SportsShooter.com: Member Message Board
CPS Done Good
Jim Colburn, Photo Editor, Photographer
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McAllen | TX | USA | Posted: 10:42 PM on 03.05.08 |
->> Two things sent to Canon Professional Services on FRIDAY (via FedEx, Monday 3PM delivery):
A Canon Mk2 needing a new shutter and a 50/1.4 that didn't focus though-out its entire range.
Returned on WEDNESDAY:
A Canon Mk2 with a new shutter and a 50/1.4 with a new focusing mechanism. |
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Ramsay de Give, Student/Intern, Photographer
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Santa Fe | NM | USA | Posted: 11:14 PM on 03.05.08 |
| ->> Jeez. Fantastic service. |
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Phil Hawkins, Photographer
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Fresno | ca | usa | Posted: 2:57 AM on 03.06.08 |
| ->> I have a similar story: sent my 1D MKII in for a new shutter, and not only did they give me a new shutter, they recalibrated my AF, adjusted everything there is to adjust...and get this; I now have a 10 meg sensor. Call me crazy, but now when I shoot RAW every one of my files is 10 megs. Go figure. I just wonder if I have Digic III processing. |
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Dennis Wierzbicki, Photographer
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Plainfield | IL | USA | Posted: 9:24 AM on 03.06.08 |
->> Phil - What are the pixel dimensions of your RAW images?
A MkII is 3504x 2336, which equates to 8,185,344 bytes (I'm pretty sure you can do this to get file size)
I'd find it truly remarkable if they replaced your sensor since this has to involve supporting electronics, etc. |
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Matthew Ginn, Photographer
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Portland | OR | USA | Posted: 11:46 AM on 03.06.08 |
->> Dennis, Phil, you can't multiply the pixel dimensions to measure file size.
3504 x 2336 = 8.2 million pixels, or "megapixels." More pixels = more bytes, but it's not a one-to-one relationship. |
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Walt Middleton, Photographer, Photo Editor
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Columbus | OH | USA | Posted: 11:53 AM on 03.06.08 |
| ->> I've got a good one... I just sent on Monday a MKIIN that was dropped and needed the top casing and hot shoe replaced... I just recieved it back this morning good as now. Very good and speedy service. |
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Dennis Wierzbicki, Photographer
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Plainfield | IL | USA | Posted: 3:10 PM on 03.06.08 |
->> Matthew - according to my MkIIn's manual: RAW: Approx. 8.2 MB file size (3504 x 2336 pixels), which is really, really close to a 1:1 ratio. Obviously, file size is a function of the subject matter, but still, it's pretty close.
Here's from Canon's site on the MkIII:
File size: JPEG Large: Approx. 10.1MB (3888 x 2592)
So, I think it's a valid question: what are the dimensions of the file size of Phil's "newly rejuvenated" MkII? |
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Phil Hawkins, Photographer
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Fresno | ca | usa | Posted: 2:04 AM on 03.07.08 |
->> I stand corrected, y'all.
Dennis and Mathew, I just looked again at my RAW files, and although they consistently reflect 10megs in file size, the pixel dimensions are all 2336 x 3504 which equates out to 8.19 megapixels. File size and pixel dimensions are two different discussions and I was getting the two confused. Back down to Earth now.
So, I guess I was crazy. But I still got good service from Canon... |
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Jim Rosvold, Photographer
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Eagan | MN | USA | Posted: 3:49 AM on 03.10.08 |
| ->> When I "killed" my 16-35 last month, I sent it to them on Monday and it was back on Friday. Darn right CPS done good! |
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Andrew Weber, Photographer
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Perrysburg | OH | | Posted: 10:59 AM on 03.10.08 |
| ->> Has any one who has loaned a lens from CPS been able to keep it longer then 2 weeks? I am traveling out of town and its suppose to be back to CPS on Wednesday and there is no way I am going to get it back to them by then. |
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Dennis Wierzbicki, Photographer
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Plainfield | IL | USA | Posted: 12:08 PM on 03.10.08 |
->> Let me add another "CPS done me good" story:
My 580EX flash blew up a couple weeks ago. I packed it up last Monday and sent it to NJ regular ground (didn't want to pay for next-day). Got an email Wednesday afternoon saying they had received it. Faxed my approval right back. They diagnosed my issue and fixed it "no charge" - there is a minimum $96 charge for all items. Got an email today that the flash will arrive via FedEx overnight this afternoon.
Can't beat that, huh? |
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Rick Yeatts, Photographer
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Dallas | TX | USA | Posted: 4:10 PM on 03.10.08 |
| ->> I send in a 24-105 on Monday they made the fix and shipped it out on Tuesday I received it on Wednesday morning before noon. |
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Ed Coombs, Photographer
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Central Square | NY | | Posted: 4:50 PM on 03.10.08 |
->> Andrew- about getting loans back timely-
E-mail them and let them know when you'll get it back.... rather than it showing up late. They told me that they 'schedule' the loans and that you're hurting someone else by getting it back late.... I was one day late once and I apologized profusely and that was their response.... they also added it was not that big of a deal because it was not promised to anyone else at that time....
so my advice is be courteous and inform, them it'll be late and when they can expect it back.... it worked fine for me.. Good luck |
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Stew Milne, Photographer
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Providence | RI | USA | Posted: 10:13 AM on 03.21.08 |
->> I must add my thanks to CPS as well. I sent a Mark IIn, 28-70, and 70-200 on Monday. I received them back on Thursday.
-sM |
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David Rossiter, Photographer
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Lethbridge | AB | Canada | Posted: 5:25 PM on 03.28.08 |
->> I just spent an hour or more on the phone with Canon in Mississauga, Ontario after the Solution Disk 3.21 would not install in my Laptop after it installed fine on my desktop --- for processing G9 RAW files.
Melvin had me deep inside my computer were the faint of heart fear to tread to correct an administrator error or some such thing that would not allow Zoombrowser past a corrupted file. I was so impressed with his knowledge and patience and helping me find a way to fix what turned out to be a computer error not a Canon software problem.
That said I just wish that an update to DPP would allow processing on all Canon Raw files regardless of the camera. |
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Thomas Barker, Student/Intern, Photographer
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Hutchinson | KS | US | Posted: 6:34 PM on 03.28.08 |
->> Jim
I'm curious what the cost was to replace the focusing mechanism in the 50 1.4. Mine has the same problem, but I've been putting off sending in. |
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Alan Look, Photographer
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Bloomington | IL | United States | Posted: 7:17 PM on 04.02.08 |
->> My story -
sent my 7-8 year old 70-200 2.8l in for general cleaning and tune up. Fed-x'd on Friday, just picked it up at the depot (Canon had it parts of 2 days). $143 dollars later, I have a new 3rd group lens assembly, soom unit, ring manual focusing & collar parts, adjusted center - tilt - and focus, and cleaned.
No wonders I've been with Canon since 1976!
Gotta run and test it out. Already put the filter back on the front. |
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Harrison Shull, Photographer
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Fayetteville, WV | Asheville, NC | | Posted: 4:25 PM on 05.05.08 |
->> Well, I am having a slightly different CPS experience....
I was using my 15mm f/2.8 fisheye as a remote camera and I gaff taped the focus ring down to ensure it stayed put. When I got done and took the gaff tape off, it pulled off the little plastic AF/MF button. I could put the button back in place and it worked fine only it was not held on. I continued to shoot the lens for a few days with the button held on by a tiny piece of gaff tape.
I finally got around to sending it in to CPS only to hear back from them today that it is going to cost $144 to fix this button. WTF!!!! I asked about the high repair cost for something so minor, and the guy at Canon just said that $144 is the flat fee for any repair on this lens.
Lesson learned... make sure your lens is good and broken before sending it in or they are gonna really ream you on the repair cost. I was fully expecting a reasonable cost - especailly since this was the second time this button had been fixed - but at this cost... I would have just kept the lens and used it with gaff tape.
Jeesh... |
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Rich Gabrielson, Photographer
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Rapid City | SD | USA | Posted: 5:08 PM on 05.05.08 |
->> Ouch!
My most recent experience with CPS was - in their hands Tuesday, back in mine Thursday, it was just a check and clean on a body, but they replaced a few worn parts at NC.
Harrison, I am going to go pull the gaff off my 15mm right now….very carefully! |
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Patrick Fallon, Student/Intern, Photographer
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Columbia | MO | USA | Posted: 6:10 PM on 05.05.08 |
->> Harrison,
Did you try seeking a second opinion from someone like Midstate Camera repair? Sounds like something they might be able to fix for less. |
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Anantachai Brown, Photographer
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Jacksonville | FL | | Posted: 6:38 PM on 05.05.08 |
->> 1D...no matter what on camera setting (M, AV, TV) the flash will fire on ETTL mode, but the images remain dark. If i put the flash on M, the flash will not fire at all. thought i may have change a setting somewhere in error, so i defaulted all the setting still no change....will send back to CPS again tmrw.
anyone ever encountered this problem? |
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Brian Nelson, Photographer
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Anoka | MN | United States | Posted: 9:01 PM on 05.05.08 |
| ->> I dropped off a 300 2.8 that was coming apart at the focusing ring... soon to be two pieces. And a 600 4.0 that the focus pre-set return ring wasn't working on Monday at noon. Tuesday at 4pm they were done. New mounts to boot! |
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Harrison Shull, Photographer
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Fayetteville, WV | Asheville, NC | | Posted: 9:43 PM on 05.05.08 |
->> Patrick-
I did not look anywhere else. I had a 5D and a 24-70 that was going to CPS anyway for a clean and check so I added the 15mm figuring that the repair would be reasonable. Guess I was wrong.
It still both mystifies and angers me that it could take $144 to fix this little piece of plastic that was not functionally broken. The switch worked fine in terms of toggling the lens from MF to AF. It would just not physically stay on the camera without tape. I'd gladly save $144 and use the gaff in retrospect.
The other thing that is really sticking in my craw is that I did not get the chance to approve or decline the repair. The way CPS is set up is that as long as the repair on a lens is less than $300, they go ahead and do the repair. Seems like a built in way to stick it to hard working pros who have already spent big bucks on their gear.
Guess I gotta chalk this one up to a painful learning experience. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 2:48 PM on 05.06.08 |
->> Harrison, that does hurt but it seems Canon works on a flat rate system where cost is based on an average, where it's going to take X amount of time and Y amount for parts, for a given item.
Over the years I think I've come out even, if not ahead on that formula. For example, it cost me around C$150 to have a Mark IIN camera overhauled (clean, check, focus recalibration, etc.). Another time was around C$800 to replace the IS and AF modules in a 70-200 2.8 IS. Perhaps a bit steep for each. But I've also had them replace entire lenses (with equivalent refurbs) for the flat labor rate after those were deemed uneconomical to repair. Each time they could have returned the original lenses and left me SOL. By the way, one of those was a virtually new 400 2.8 IS refurb to replace a 7 year old 400 2.8 II. That saved me about 85% compared to buying a new lens!
They haven't always been perfect here in Canada, and that has been discussed before, but I definitely can't overlook the times when they've come through with more than I expected. |
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Harrison Shull, Photographer
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Fayetteville, WV | Asheville, NC | | Posted: 11:27 AM on 05.09.08 |
->> I hate to keep this thread going, but I need somewhere to vent.
So I get back my gear from CPS and find that they are finding even more ways to stick it to photogs.
First... as reported before, CPS replaces a piece of plastic the size of a penny (that was still fully functional!) for $144. There is no way that either the parts or the labor for this could warrant such a high fee. I should have just stuck with the gaff tape!
Second... they ship the 5D, the 24-70, and the 15mm in three different boxes each via FedEx 2day. I shipped these same three items to them in one box with insurance. They decide to not only waste resources (boxes, padding, FedEX fuel, etc...) but also charge me three shipping and insurance fees. Ughhhh!!!!
Second... I asked for a clean and check on a very obviously well used 5D. I got that done, but they also charged me to replace the top of the body, command dial, hotshoe, and god knows what else. Nothing on the top of the camera was broken. Sure there were some cosmetic scratches there, but there was ABSOLUTELY no functional reason to replace any of that on a camera of this condition. I did not ask for it, but I sure got charged for it!
Seems like CPS is more than adept at finding ways to make frivolous and unwarranted "repairs" to pad the bottom line. I think next time I'll send in my gear with no payment info on the form so that they have to ocntact me before going overboard with revenue generation. |
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Dave Prelosky, Photographer
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Lower Burrell | Pa | US | Posted: 11:46 AM on 05.09.08 |
->> Harrison,
I don't go Canon, but I'd wager they use several of the same standards Nikon does.
First up is their stated standard - to repair equipment to as new operating condition - using whatever parts and methods they deem necessary.
Second is the seeming standard in the repair industry of using a fixed price system - Cat A repairs are $x, Cat B are $xx and so on. They don't do part by part moment by moment billing.
Third is that as a condition of repair, you agree to the above. If I remember correctly, NPS uses a $300 limit on glass and $600 on DSLR's their approval required point.
As an aside, I've got a D2Hs that has a hot shoe that's falling off. I can't wait to see what pulling the top cover off to screw the thing back on will run - or what else they'll find. |
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Clark Brooks, Photo Editor, Photographer
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Urbana | IL | USA | Posted: 10:45 AM on 06.05.08 |
->> Sent CPS a Mark II body with a blown shutter a week ago today and got it back yesterday.
I put off the repair for over a year since the first one that went in with a blown shutter cost me $550. They replaced the shutter and top plate (which I didn't need) as well CLA'd it. A few weeks later last spring I accidently tripped with my 500m on and shredded the puppy (see my main image). They said it was beyond economical repair when I sent it in (hahahaha).
This repair was the second Mark II body I've had that didn't make it past 90K in accuations.
They replaced the shutter and a few misc. parts. I only paid for the labor and shipping this time around.
Thank you CPS!
Now I just gotta watch my step with the 500mm on the body so history doesn't repeat itself! |
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Trevor Brown, Photographer, Assistant
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Denver | CO | USA | Posted: 3:55 PM on 06.30.08 |
->> Kudos to Chris Canada at the West Coast CPS.
Sent in a Mark IIN last Tuesday for a blown shutter (60K clicks) and walked into my office this morning (Monday) to a box from CPS with my camera in it with a brand new shutter...at no cost.
Additionally, they replaced one of those rubber covers that go over the video and firewire port on the side. Cleaned, checked and sent back to me at no charge.
Thanks CPS! |
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Max Simbron, Photographer, Assistant
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Phoenix | AZ | USA | Posted: 5:22 PM on 06.30.08 |
->> +1 for Chris Canada. I've spoken to him on a few occasions, and each time he has always gone the extra mile to make sure that I am a happy Canon owner.
I usually call CPS before sending anything in, so that I can explain the issue, and outline a resolution or course of action. It makes life a lot easier. |
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Drew Hallowell, Photographer
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Philadelphia | PA | USA | Posted: 11:06 AM on 07.02.08 |
| ->> Sent in my Mark III last week for the focus problems (post firmware and sub mirror fix) and they called this morning to tell me they are sending me a new Mark III. |
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Mark Buffalo, Photographer
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Lonoke | AR | USA | Posted: 5:12 PM on 08.22.08 |
->> Just a shout out for CPS. I sent my 40D last Friday and got it back today, a week later. The turnaround is incredible.
mark |
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Ben Shyman, Photographer
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New York | NY | USA | Posted: 4:22 PM on 08.23.08 |
->> For what photo equipment costs, getting great service should be expected.
I am blown away (from reading this thread) at how low expectations for getting great service from Canon has become.....must be Mark III repercussions. Perhaps this recent noticeable improvement in service reflects that Canon is finally getting the message. I hope this is true because I am heavily invested in Canon, love my Mark II's and don't plan to switch to Nikon (ever!). |
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Ben Munn, Photographer
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Elk Grove | Ca | USA | Posted: 9:09 PM on 08.24.08 |
| ->> I always had good luck with CPS. Of course I couldn't get the Mark III issues completely resolved and thus moved to Nikon. Prior to that though, they were very good. |
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David Rossiter, Photographer
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Lethbridge | AB | Canada | Posted: 1:19 PM on 01.16.09 |
->> http://www.sportsshooter.com/funpix_view.html?id=8452
Thanks for all the emails I got from SS members (a lot of total strangers) asking me if I was okay after the above fun pic was posted!
Well CPS (Calgary) really stepped up, I made one call and the next day when I arrived for work replacement equipment was waiting for me.
Canon called today and are going to repair the lens with new replacement parts and are adjusting the AF and IS systems for only $250. They are completely checking out the body with new mount for $170. I as expecting the lens to be hundreds of $"s more than that ..... |
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Trevor Brown, Photographer, Assistant
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Denver | CO | USA | Posted: 11:14 AM on 04.24.09 |
->> Just another pat on the back to the folks out CPS in California for turning my 70-200 around insanely quickly.
Shipped it Monday via two day fedex, arrived there on Wednesday morning and it was delivered back to me the next day back here in Denver.
Thanks CPS! |
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Matthew Sauk, Photographer
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Sandy | UT | United States | Posted: 3:12 PM on 04.24.09 |
->> Well I have had good experiences with Canon as well. But right now they have a 70-200 of mine that has been there for over 3 weeks now waiting on a part.
The first time a part came it was the wrong one, that was last tuesday. This tuesday, nothing, and today, nothing.
It is a well used lens in my lineup and to go 3 to 4 weeks without it is very tough for me right now.
Also it is hard for me to cry you a river when they are doing the work for free. But still this is a long time to wait :( |
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Alex Witkowicz, Photographer
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West Boylston | Ma | USA | Posted: 11:31 AM on 04.25.09 |
| ->> Matthew - Has Canon offered you a loaner? I thought that was part of the deal. |
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Mike Burley, Photographer
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Honolulu | HI | USA | Posted: 12:13 PM on 04.25.09 |
| ->> Im only a few hours from the Irvine facility, but I had a flash and lens serviced, and in my hands on the fourth day. I think the restructuring of CPS has benefited the overall service. |
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Matthew Sauk, Photographer
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Sandy | UT | United States | Posted: 12:43 AM on 04.26.09 |
->> Alex,
No nothing has been offered. I am going to call cps on Monday to ask them what if anything can be done. I am hoping that on Tuesday the part will come in and I will have it by weds. I would think having something for almost a month should be long enough.
I just don't understand why the part did not come this week when it came last week (wrong one of course). Does it really take that long to have something shipped from Japan?
You would think after the mistake they would have it sent overnight. |
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