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|| SportsShooter.com: Member Message Board
Here's to CameraBits/PhotoMechanic!!!
Leslie Billman, Photographer
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Annapolis | Md | USA | Posted: 7:08 PM on 07.06.06 |
->> I've been having a problem with PhotoMechanic and posted the problem on this message board, hoping that Kirk Baker, the PM guru, would be monitoring this site. He contacted me right away (proving that he does, indeed, monitor this site) and emailed me regarding the problem. We set up a phone appointment that took into account our different time zones, and IMAGINE THIS! He actually called at the appointed time! I spent about 15 minutes on the phone with him (ten of which were re-booting times) as he walked me step by step through a terrifying regedit. Problem solved. This is absolutely the best customer support I've ever experienced. To Kirk, who's (most probably) monitoring this site, THANKS! No one competes in the customer service/satisfaction category.
If you guys don't already use PhotoMechanic, get it just because they're NICE!
Enthusiastically,
Leslie Billman |
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Grover Sanschagrin, Photo Editor, Photographer
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San Francisco | CA | USA | Posted: 7:24 PM on 07.06.06 |
->> Leslie: That's exactly what makes Photo Mechanic such a great product. The folks at Camera Bits listen to their users like no other company I've seen.
They're a pleasure to work with, and Kirk, Dennis, Bill and Bob are super nice people.
There are benefits to dealing with a small company - responsiveness, the ability to get things done, and not having a million layers of "management" getting in the way of a cool/new/revolutionary idea makes a big difference.
I think it shows in Photo Mechanic, for sure. |
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Jerome Davis, Photographer
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Rochester | NY | USA | Posted: 7:58 PM on 07.06.06 |
| ->> I give another vote of support. After I posted my question about my pink files, Kirk contacted me to help solve the situation, and he did. Then he followed up with me to let me know an updated version of PM is out. Excellent support. Again, thanks Kirk! |
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Matt Barton, Photographer
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Lexington | KY | USA | Posted: 9:38 PM on 07.06.06 |
| ->> I could not agree more. Great people and an EXCELLENT program that gets better and better. I mean... Adding spotlight search to the latest mac version was absolute genius. I'll never need Portfolio again. |
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Ronnie Montgomery, Photographer
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Houston | TX | USA | Posted: 12:28 AM on 07.07.06 |
| ->> Photo Mechanic rocks and Camera Bits' customer service goes above and beyond any other company. I'm amazed at how much individual attention they give us and yet find the time to constantly add new and innovative features to their software. |
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Chris Large, Photographer
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Okotoks | Alberta | Canada | Posted: 12:47 AM on 07.07.06 |
->> I have to add my support to PM & all the staff. Last fall I had a situation where I needed to view, sort and copy 12,000 images in one batch. 2 phone calls and everything was sorted out way better than I could of hoped for. The big guys should watch and learn how Camera Bits deals with customer support.
Chris |
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David Croxford, Photographer
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Waipahu | HI | USA | Posted: 1:01 AM on 07.07.06 |
->> Dittos here too. I'm still using a version that's about a year old ... somehow I'd missed how to develope web pages right out of the contact pages. Fired off and email and got two in response!
Awesome ...
Thanks much for the help! It's one of a kind ...
David |
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Primoz Jeroncic, Photographer
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Kranj | SI | Slovenia | Posted: 7:39 AM on 07.07.06 |
| ->> I don't have anything but praise for Camera bits either. I had about same situation as Leslie, even though in my case it was completely my fault (Windows on my laptop went insane so PM was crashing). I posted one message here and it wasn't much while Kirk sent me mail trying to help. As everyone else said, it's best support I ever had from any software company, and on top of this they really do listen their clients and it doesn't need much to "convince" them to add some new feature to their product. |
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Mike O'Bryon, Photographer
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Ft. Lauderdale | FL | USA | Posted: 9:08 AM on 07.07.06 |
->> I have no idea when I started using PM....probably 98' - 99'....it's the best. The team at Camera Bits could write a manual on great customer support.
Try the others if you must...but PM is the best
-- Mike |
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Allan Schroeder, Photographer
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Vancouver Island | BC | Canada | Posted: 5:11 PM on 07.07.06 |
->> I had to call for tech support yesterday. Kudos to the team, and many thanks. Problems solved in less than 2 minutes.
I say this over and over again, it's the best $150 I have ever spent. |
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Tom Sperduto, Photographer
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Piscataway | NJ | USA | Posted: 5:50 PM on 07.07.06 |
->> Here's one that blew me away ... My Photo Mechanic crashed the other night for the first time ever. I filed a crash report as I always due when something ever crashes ... hey ya never know.
I got a response back the next day from PM advising me to update the version.
That's the first time I have ever got anything back from a crash report. Photo Mechanic rocks. |
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Robert Irvin, Photographer
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Neptune | NJ | USA | Posted: 10:34 PM on 07.07.06 |
->> Tom..
I had a couple of issues before I even bought PM. Kirk was reading the crash reports and emailed me asking about them. The software is awesome, the support is even better! |
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