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|| SportsShooter.com: Member Message Board
Nikon Service...Thumbs Up! Way Up!!!
Devin Dahlgren, Photographer
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Everett | WA | USA | Posted: 2:07 PM on 07.11.05 |
->> Some of you may have read last week about my two D2H's breaking down with the same problem just days apart from one another. That strange "metering problem" is what happened. The second one failed Sunday, July 3rd. I was now without my main camera and my back up camera. To make things worse, Monday was the 4th and Nikon was closed and this weekend’s event started on Friday giving me 3 days to try and work something out. Another major concern I had was that both of these cameras were out of warrantee, one by over six months and the other by a few weeks. I can’t afford to be without a camera, but could I afford to fix them? Having dealt with Nikon service in the past I was dreading the start of the process, especially getting someone on the phone who would listen and who would empathize with my situation. Boy was I surprised! Tuesday morning I called the 800 number and worked my way through the automated system to speak to a customer service person. After remaining on hold for a little over 10 minutes I finally got connected with Clancy. I explained, without attitude, my situation to Clancy and without attitude; she immediately took action to make everything right. I told her I needed at least one working camera no later then Friday morning at 10:30. She emailed me a UPS Overnight Priority label and had it addressed to a management technician by the name of Vic. She also gave me her direct phone number. Wow! I sent out the cameras and they arrived in Torrance Wednesday morning. Friday morning the UPS man is at my door at 8:30 am with one of the cameras. It worked great and our weekend was a success. This morning I wake to the UPS man again with my second camera and it works great as well. Best of all, Nikon took care of all charges. In my opinion, they went over and beyond to make things right. Someone came into Nikon and did some serious house cleaning in the service department. In fact, I don’t think I ever received service this good from any large company.
Nikon. Thank you! Thank you very much for respecting me as valued customer and a human being. You will continue to keep me as a customer for many, many years to come.
Devin Dahlgren |
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Walter Calahan, Photographer
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Westminster | MD | USA | Posted: 8:02 AM on 07.12.05 |
->> I sent a D2H for warranty repair to NPS July 1. Had a chip problem that from time to time produces an ERR message. I'd shut the camera off and on and the problem would disappear for a while. It got annoying.
Got the camera back on July 7, the same day the loaner from NPS arrived.
Everything is working great.
Thanks Nikon for the quick turn around over the July 4 holiday weekend. |
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John Ritter, Photographer
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Vandalia | OH | United States | Posted: 8:27 AM on 07.12.05 |
| ->> Must be the season. My main D2h took a dive a week or two ago also. On good terms with the camera store where I used to work, they handled the shipping for me and provided a loaner camera. Got the D2h back from Nikon in a week. In addition to fixing the problem (replaced the shutter), they also replaced the bayonet mount and all of the rubber grips with out being asked. |
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Lee Weissman, Photographer
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PLAINVIEW | NY | USA | Posted: 9:46 PM on 07.12.05 |
| ->> Dropped my camera off this past Friday (Melville) picked it up on Monday..Always been great to me. Top notch service dept.. |
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Chris Lekhavanija, Photo Editor, Photographer
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Silver Spring | MD | USA | Posted: 10:43 PM on 07.12.05 |
->> I agree with you guys. I sent in my D2H and lense for service at NPS office in DC., I got it back in a week as promised. They even loan me their 400mm f2.8.
Awesome..awesome.. |
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David Cardaciotto, Photographer
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Hamilton Twp. | NJ | USA | Posted: 1:59 PM on 07.13.05 |
| ->> Nikon pro services, you've got to be kidding....I have had a d1h and its been in the shop at Nikon the past two summers for two months at a time. The First time in 2003, they didn't even give me a loaner camera, so I shared a body with another employee, tag team photographers, nice way to cover assignements. The next summer they had it for another two months, but did give me a loaner that time. Both bills for each repair were 300 and 400 dollers. Nikons break too easy, and I baby my stuff, the rubber comes off, caps come loose too easy, back jog button comes off, no wonder everyone is switching to Canon, my personal stuff is and so far so good, no need for repairs yet, fingers crossed, don't want to jinx myself now..... |
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Michael Myers, Photographer
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Miami Beach | FL | USA | Posted: 9:19 PM on 07.27.05 |
->> I bought the 10th D2h that came in to B&H. While I thought it was a fantastic camera, it kept breaking down - something would always fail, just when I needed it. I finally bought a D70 for backup, and the D70 seemed much more trustworthy.
The third or fourth time my D2h went back in for service, I said I needed another camera - mine must have been too early a production model. They sent me a new D2h last November.
I made two trips to India since then (leaving the D2h home, as I didn't trust it), and covered two assignments in the US during that time. I recently returned from my second trip to India, headed off to Texas two weeks ago to cover a race, and sure enough, the D2h was dead - no auto-focusing, no auto-exposure. So, once again, I used the D70, but this time did some work with the D2h in manual mode.
I called Nikon several times; they sent me a pre-paid mailer, so the camera could go back to them. By this time, I no longer wanted a D2h. I wanted to pay the difference for a D2Hs or a D2x. That's something they couldn't do for me.
Well, today a brand new D2Hs arrived, no charge. All I can say is "Thank you Nikon!!".
The people at Nikon Customer Service are great. Unfortunately, in my case, they couldn't help me fix what was wrong, but they did everything they could to try. Ditto for the people at Nikon Service.
All cameras 'can' do the job, but the Nikon just "fits" my hands nicely, and is more "camera" than "computer". The menus are simple, the controls are right where they should be, and the images are great. Bad service can really mess up the reputation of a brand, but Nikon seems to be right on top of things, and most importantly, LISTENS and CARES to what their customers say.
Thank you to Mona and Clancy at Nikon Service!! |
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Joy Absalon, Photographer
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Centreville | VA | USA | Posted: 1:07 AM on 07.28.05 |
->> Nice to hear that some of you have good luck with Nikon Service. Wish I could say the same. My new (December 2004) D2H has been back three times (since April 2005), and each time it comes back a NEW problem arises. First two times it was the shutter, then it needed a new meter, and now I am getting completely black images. The first image I shoot is ALWAYS totally black (been that way since the last repair they did) - I was putting up with that and just made sure I always "wasted" my first shot. But now, I am getting the black images randomly throughout each assignment. Four totally black images today while out shooting for a trading card company (one image that was lost was a runner sliding into home - UGH). Once finished with this assignment this camera is once again, going back to Nikon. I've had CS reps promise to send me pre-paid mailers and they never arrive. I've had CS reps promise to have the camera back for assignments (the camera always arrives one day AFTER the assingment), I can't ever get a returned phone calls from any CS reps, etc.....I NEVER have good luck with Nikon Service...but it is nice to know that others do. I'd be happy if they would replace mine - but that never seems to be the case.
At least my "lemon" is still under warranty. I shudder to think what the repairs would have cost (I know how much the overnight shipping has been each time and that was enough). |
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Chris Lekhavanija, Photo Editor, Photographer
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Silver Spring | MD | USA | Posted: 6:44 PM on 07.28.05 |
->> Joy,
I have that black images problem with my old system (D1X & afs 80-200). They found out the lense and the camera were not properly attached. their contacts are not perfectly attached.
And if you check the Exif files on the black images, it will say F/0. I sent both camera and lense that cause the problem to Nikon, after that the problem was gone. There is also a NPS office in downtown DC. I've found it's more convinience to drive to downtown and sent the equipment that need service through them. So far, their service has been great.
Contact me for the NPS information. |
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Michael Myers, Photographer, Student/Intern
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Miami Beach | FL | USA | Posted: 12:07 AM on 07.29.05 |
->> One thing that helps, is if you write a nice letter to them, documenting everything that has happened with the camera since you got it. Put in dates, what was fixed, what the results were, etc. Don't get angry, and don't sound like you're mad at them.
From what they tell me, most cameras work as intended, without problems. If your camera has gone back three or four times, maybe you should ask for a replacement.
In my letter, I did ask for a replacement, but I also added that I would be willing to pay the additional money. As it turns out, based on how little I've been able to use the camera, the did replace it... I don't know how to access it, but there's a counter in the camera that tells how many exposures you've made. I'm sure the count on mine was minimal, probably 800 or so maximum.
I don't know what other advice to offer. If your camera has been in three or four times, and still isn't right, I'd expect them to replace it.... but maybe that depends on how much use it's had.
They're good people, and they do care. They're also extremely busy. |
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Nick Layman, Student/Intern, Photographer
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Albuquerque | NM | | Posted: 1:41 AM on 08.30.05 |
| ->> Nikon is a great company. They took care of me with a D2H and was really pleased in the time and effort they put in my concern. Just for that it will be hard for me to even think about the switch. |
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