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|| SportsShooter.com: Member Message Board
NPS response time
Sam Adams, Student/Intern, Photographer
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Albuquerque | NM | USA | Posted: 2:59 PM on 06.05.05 |
->> i applied to NPS a little while ago and was wondering how long does it usally take to hear back from them
Thanks,
Sam |
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Matt Cashore, Photographer
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South Bend | IN | USA | Posted: 9:15 PM on 06.05.05 |
->> With 90% of their members having switched to Canon it oughtta be quicker these days!
Wisecracks aside, 2-3 months sounds about right. |
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Michael Fischer, Photographer
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Spencer | Ia | USA | Posted: 9:35 PM on 06.05.05 |
->> Sam you can call Nikon in NY and check your status. I'm not sure of the #, but a search of the archives should help.
Michael |
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Jon Blacker, Photographer
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Toronto | ON | Canada | Posted: 10:09 PM on 06.05.05 |
->> "With 90% of their members having switched to Canon it oughtta be quicker these days!"
....Jesus.
Nikon in Melville, NY 631-547-4397 |
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Dave Kennedy, Photographer
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Nanuet | NY | US | Posted: 11:01 PM on 06.05.05 |
->> We once sent a camera to Nikon to have it fixed when I worked at The SF Examiner. A few weeks passed and we wondered where it was. We called NPS and they said, "we sent it back a while ago"...they did, BUT TO THE CHRONICLE!
DK |
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Andrew Malana, Photographer
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Tokyo | JP | Japan | Posted: 11:13 PM on 06.05.05 |
| ->> Sam, for me after sending in my intro letter and tear sheets, it took about 4-6 weeks. Then I got the 'green card' that needed an NPS member sponsor number and signature. Sent that in and mine was processed in about 3 weeks. |
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Steven E. Frischling, Photographer, Photo Editor
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New England | | USA | Posted: 12:08 AM on 06.06.05 |
->> I'd like to thank Matt for speaking what I was thinking.
When I had joined NPS in the 90s it took about 4 months. Do not expect NPS to be an instant repair. Another photog, an NPS member, broke the hot shoe on my SB-28dx, the flash was returned 9 months later unrepaired.
I will say I had some great help from NPS, mostly 1994-1998, after 1998 the service seemed to slip heavily. Others swear by NPS, but you may want to find a good 3rd part repair shop.
For your glass or repairs not related to digital (hot shoe, mount, firing pin, etc) try a reliable 3rd party repair center, often the cost is lower and the turn around is much faster. |
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David Martin Olson, Student/Intern
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Sacramento | CA | | Posted: 1:07 AM on 06.06.05 |
->> I am not a member of NPS. I just send my stuff down to Torrance in a box with a little note asking for a repair. Twice this year (a body with a blown shutter and a lens with elements out of whack) I have done this and gotten my gear back, in full working condition, in less than two weeks. Others may have had their problems with Nikon's service, but I have not.
For what it is worth,
DMO |
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Steven E. Frischling, Photographer, Photo Editor
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New England | | USA | Posted: 1:14 AM on 06.06.05 |
->> David
Many have commented in the past that Torrence is more responsive than Melville. I am not sure why this is, but it is a common comment. |
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David Martin Olson, Student/Intern
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Sacramento | CA | | Posted: 2:18 AM on 06.06.05 |
->> Glad I live out here!
Thanks for clarifying, Steven.
DMO |
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Sam Adams, Student/Intern, Photographer
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Albuquerque | NM | USA | Posted: 3:44 PM on 06.06.05 |
->> Thanks everyone, it is looking like i don't have the time to wait for Nikon to get back to me about NPS because my warranty runs out mid july and i have a broken hotshoe on my body and some other things that need to be fixed....so i guess i will just send it in as soon as i get a break in my work.
Thanks,
Sam Adams |
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Pat Farrington, Photographer
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Ft. Collins | CO | USA | Posted: 10:45 PM on 06.06.05 |
| ->> Sam, my suggestion for quicker turn-around on repairs (under warranty or not) is to call Nikon and speak to someone in the service department, explain that you're under a time crunch and then when you send in the equipment send it to the attention of the person you spoke with. That way when it comes off the truck it gets pulled and doesn't get stuck in the pile with all the other repairs. |
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Nick Hoover, Student/Intern, Photographer
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San Luis Obispo | CA | USA | Posted: 12:11 AM on 06.07.05 |
->> Hey,
I sent my D2H in and got it back in two days from torrance...
Call them first, talk to someone. Tell them what's up, these are people -- not a corporate dominated cubicle nightmare.
These people are really helpful... just gotta go through the right channels.
You have to recall that they repair tons of stuff, so unless they have a reason to -- you'll be in like like everyone else.
Nick |
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