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|| SportsShooter.com: Member Message Board
1DMrkII w/ Lexar 2G = lost images..HELP!
David Butler II, Photographer
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Somers | CT | USA | Posted: 10:45 PM on 03.20.05 |
->> Yesterday I was shooting a newspaper assignment… portrait … ingested images and noticed a number of shots were missing. I knew I took them… checked the images and there was indeed a gap in the numbering.
Today I am shooting an event for a client… get home and ingest images… notice a series I took is not in the folder. I check the card and sure enough there is a gap in the numbering… about 30 images are gone. I know I shot them because I viewed them in camera after I shot them. I am really starting to get freaked out about this. I never noticed it before.. Not sure how long its been happening… you take a couple hundred images and it might be easy not to realize a couple dozen missing. Well I know they are missing now. I am shooting a Mrkii w/ a Lexar 2G card and ingesting using Photo Mechanics. Can anyone shed some light on this or advise how I figure out where to start looking for the cause of this nightmare.
Thanks,
dbii |
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Kevin M. Cox, Photographer, Assistant
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Round Rock (Austin) | TX | US | Posted: 11:14 PM on 03.20.05 |
->> Since you're using Photo Mechanic this is the first thing that springs to mind:
http://www.sportsshooter.com/message_display.html?tid=14715
Have you actually verified (using a computer and card reader) that the images are missing from the card itself (by browsing to the card using the OS) or are you just going by what shows up using Photo Mechanic? |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 11:17 PM on 03.20.05 |
->> I just went through this. The rescue software that came with the Lexar card did recover my images. Lexar exhanged my card but this seems a common issue with this card and body. I think something is wrong.
Does someone have a good contact at Lexar? |
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Andrew Malana, Photographer
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Tokyo | JP | Japan | Posted: 11:35 PM on 03.20.05 |
->> Demaris has helped me with Firewire card readers in the past..
Demaris Williams Demaris@lexarmedia.com |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 12:06 AM on 03.21.05 |
| ->> Thanks, Demaris is the person that exchanged my card, so I guess I will send him an e-mail. |
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David Butler II, Photographer
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Somers | CT | USA | Posted: 10:13 AM on 03.21.05 |
->> Thanks for the info :-)
One thing I want to mention. I do have a SD Card in camera as well as the 2G card. Trying to provide info to see if others have the same problem under similar circumstances.
dbii |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 12:42 PM on 03.21.05 |
| ->> I have sent an e-mail to Demaris at Lexar. I will let you know what he says. |
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Kevin Sadler, Photographer
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Riverside | CA | USA | Posted: 12:53 PM on 03.21.05 |
->> There seems to be an issue shooting RAW+Lg and previewing before the images are written to the card with MkII bodies and large cards. There are some people over at Galbraith that isolated the problem and can reproduce it at will. I wonder if that's what you're experiencing. The "workaround" until Canon responds is to not preview while the card is writing.
FWIW, Here's the thread.
http://www.robgalbraith.com/ubbthreads/showflat.php?Cat=&Number=314730&page... |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 2:38 PM on 03.21.05 |
->> Demaris from Lexar has promptly responded to my e-mail and has also called me.
First he does state that there is a problem that they are looking into with Canon on the 1dsMkII about the buffer not clearing but this does not to be card brand specific.
The specific problem that we are describing with the 2 gig 80x card and the 1dMkII regarding dropped images is not something Lexar has had direct complaints showing any pattern.
Therefore he has asked that anyone with this problem to send him an e-mail so they can look into it.
Demaris Williams Demaris@lexarmedia.com |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 7:00 PM on 03.21.05 |
| ->> I haven't yet lost any images that were written to the card, but I have lost images due to the buffer failing to write to card problem with the 1DMkII, always with Lexar 2GB 80x cards (my other cards are all 1GB or smaller Transcend). I would agree that the problem seems to arise most frequently when previewing images as they are written to the card, but frequently I'm shooting in the Raw+S or M2 jpeg settings, not Raw+L. I've recently started to remind myself not to review images until the buffer is clear. So far I've experienced fewer buffer clearing problems, but I'm not entirely certain this prevents the problem entirely. |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 7:45 PM on 03.21.05 |
->> Ron:
You might want to also e-mail to Demaris. He told me about the buffer problem but only as it relates to the 1dsMkII. |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 8:39 PM on 03.22.05 |
| ->> I have read some more reports on various boards. So if you have any info or complaints please send it on to Lexar. |
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Michael Myers, Photographer
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Miami Beach | FL | USA | Posted: 11:30 AM on 03.23.05 |
| ->> From what I'm reading on the other boards, the problem happens with other brands of cards, not just Lexar. The people who probably need to get the information are the engineers at Canon. |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 1:31 PM on 03.23.05 |
->> According to Demaris at Lexar, they are working with Canon engineers on this. From what I have read there appears to be different problems associated with different cards but there seems to be a specific problem with Lexar 2 gig 80x and the MKII series. Now it could be a result of more of those cards in use or just first reports.
But what we need to do is generate some immediate and priority interest on the part of the manufacturers so that we make sure we don't have an epidemic of lost images. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 2:11 PM on 03.23.05 |
| ->> Well, at least if the information you received from Demaris is accurate, it confirms that Canon is aware of a problem and hopefully acting on it.... because nowhere has there been any word from Canon to even acknowledge that a problem exists (which seems to be their usual procedure). |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 3:30 PM on 03.23.05 |
->> This might also help. Chuck Westfall is a member at another forum where there have been reports of these problems. Maybe we should be sending him an e-mail:
Email cwestfall@cusa.canon.com
Name ChuckWestfall
Homepage http://www.usa.canon.com
Occupation Director/Media & Customer Relations
Location Lake Success, NY USA |
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Keith Shimada, Photographer, Assistant
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Las Vegas | NV | USA | Posted: 3:08 PM on 03.24.05 |
| ->> I've lost images using the 2 gig 2nd gen lexars. I started having problems after I upgraded the firmware. I forgot which version I had but had no problems before upgrading. Maybe the faster write speed that the new fireware gives has something to do with losing images. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 4:28 PM on 03.24.05 |
->> The buffer lock-up problem I experienced was with firmware 1.0.3 and also 1.1, so I don't think version 1.1 is the real problem. In fact, I feel the added features of 1.1, such as the much faster write to card speed and improved AF (though some dispute that) are worth the update. I have yet to experience the lost images on card problem that others have described.
By the way, I emailed Demaris at Lexar and he called me back within 5 minutes. He said if anyone has any problems to send him a message and he'll look after you as best as he can. What he didn't do was confirm any details of what's going on (if anything) between Lexar and Canon... but I didn't really push him on the subject. |
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David Butler II, Photographer
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Somers | CT | USA | Posted: 5:38 PM on 03.24.05 |
->> I lost some more images yesterday (third assignment in a week), 33 images this time. I was able to save them with image rescue. I tried testing the 2G Lexar card but could not repeat loss images... I tried reformatting the card 3 times in camera and figured I would give it another shot... I did and got burned. I did email Demaris about the problem and he mentioned he had not received or heard of any wide spread problem w/ the 1DmrkII/2G Card and lost images. He suggested I do a secure erase of the card using the software that came with the card. I did what he suggested and also formatted the card using the same software (Image Rescue). I will give the 2G Lexar one more chance… I would like to thank Demaris for his quick response and help.
I have since purchased a SanDisk Ultra II 2 GB… I see how that one works…
dbii |
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Michael Myers, Photographer
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Miami Beach | FL | USA | Posted: 6:00 PM on 03.24.05 |
->> If you read the discussion on the Galbraith website, you'll find out the problem also happens with Microdrives, Sandisk, Kingston, and so on. Blaming the Lexar card is like blaming the brand of gasoline you use, when your car really needs new sparkplugs.
Here's the link...
http://www.robgalbraith.com/ubbthreads/showflat.php?Cat=&Number=314730&page...
Actually, there seem to be two problems. The first is missing images, which can be recovered. The second is corrupted files.
If it were me, and I could afford it, I'd probably borrow a different brand/model of camera for backup images. The other option might be to send your images off to a backup card reader every so often, so when/if the camera deletes them or whatever it does, even if they then get over-written, you'll still have a copy. ...just an idea. Not very nice, but better than losing the images for good. |
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Ian L. Sitren, Photographer
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Santa Ana | CA | USA | Posted: 6:21 PM on 03.24.05 |
->> I don't think we are blaming Lexar, but it does now appear that most of the complaints involve Lexar cards. Now this might be a consequence of more Lexar cards in the market.
For that matter, it might be Canon to blame.
Whatever the circumstance it does involve Lexar and their participation is very relevant to resolving the problem.
I think we need to see more of a response from Canon at this point. |
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Michael Myers, Photographer
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Miami Beach | FL | USA | Posted: 7:24 PM on 03.24.05 |
->> For whatever it's worth, after using many different brands of CF cards, because of both what people here say, and my own experience, I've pretty much decided that whenever possible, I'll use Lexar products. I just bought two more (used) ones this week. I don't have any reason to think that Lexar cards are "better" than the competition, but I've read more than enough to know that Lexar does stand behind their products. I'll still use other brands, but given my "druthers", I'd pick Lexar.
I'm guessing that the reason why many people here have the problems with Lexar, is because it seems like a lot of people try to use Lexar whenever possible. Yeah, the first reaction to missing images is the media, but when you find that the problem happens with lots of other brands/type of media, that sort of eliminates the media as the probable cause. |
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Butch Owens, Photographer, Photo Editor
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Murrieta | CA | US | Posted: 10:26 PM on 03.24.05 |
->> I started a thread here early last week and it has happened again this past weekend.
I have had my 1D Mark II for two weeks and have had it happen two times. The first was shooting in L jpg setting and the second was shooting in RAW +s jpg. Images just not there between images that were recorded. I was able to recover them with Photo Rescue but not with Lexar's Image Rescue. I have contacted both Canon and Lexar and have not found the cause. I just used Lexar's Secure Erase function and then reformated the card and will try to shoot a full card this evening to see if the problem happens again. I have used the same Lexar 80x 2GB cards many times with my 1D and never had a problem. It's just with the 1D Mark II. Lexar has been helpful and offered to replace the card but I really want to isolate the problem so that I can feel secure in knowing that it won't happen somewhere down the road.
Both the 1D Mark II and Lexar 2GB 80x card have the latest firmware. Keep you posted. |
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Kristian Dowling, Photographer
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Melbourne | VIC | Australia | Posted: 6:57 AM on 03.27.05 |
| ->> Same happened to me today- about 50 images gone from a WEDDING!!!! Thank god PhotoRescue recovered them- what the hell is going on with Canon- never happened with Nikon, and nor would I ever imagine this to happen to any brand, especially Canon- but quality control with Canon seems to be below par, especially with backfocusing issues. |
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Kristian Dowling, Photographer
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Melbourne | VIC | Australia | Posted: 6:58 AM on 03.27.05 |
| ->> ...Canon 1D mark II with 1GB 80x lexar card |
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Butch Owens, Photographer, Photo Editor
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Murrieta | CA | US | Posted: 10:54 PM on 03.28.05 |
->> New Firmware update for 1D MII and 1Ds MII
1D II:
http://web.canon.jp/Imaging/eos1dm2/eos1dmk2_firmware-e.html
1Ds II:
http://web.canon.jp/Imaging/eos1dsm2/eos1dsmk2_firmware-e.html
Here is what it addresses. I'm hoping #2 deals with the lost image problem.
What's new?
This firmware update (version 1.2.1) includes the following additional functons and improvements:
1. Three new languages (Russian, Traditional Chinese, and Korean) added to the camera menus.
2. Improvement in communication reliability when using some CF cards.
3. The issue of communication failure between the camera and some personal computers has been fixed. |
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