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|| SportsShooter.com: Member Message Board
Many thanks to Maury at Lowepro Support
Lance King, Photographer
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Raleigh | NC | USA | Posted: 10:00 AM on 07.31.15 |
| ->> The wheel bearings on my Lowepro Pro Roller had become worn out over the last few months. It felt like I was dragging a bag of bricks, even if the bag was empty. I was about to purchase a new one, but thought I would give Lowepro support a shot first. I've owned it for several years and since it was due to normal wear and tear I didn’t feel it was a warranty issue. I sent a note to Lowepro support to check on the possibility of purchasing a pair of new wheels and Maury Cohen quickly responded. For about $22, I had a new set of wheels delivered in about a week. It took about 20 minutes to install the new ones and the bag now rolls like it's brand new. |
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Chuck Liddy, Photographer, Photo Editor
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PLANET | EARTH | | Posted: 10:06 AM on 07.31.15 |
| ->> Think Tank would have sent to you for free....just saying... |
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Gene Boyars, Photographer
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Manalapan | NJ | United States | Posted: 6:59 PM on 07.31.15 |
| ->> Chuck is right...I had two LowePro rollers fall apart on me and thankfully Delta ripped the side of one open so I got some cash and invested in a Think Tank roller. 11 years and 3 sets of wheels later it is still going.. total cost for the replacements, I had to fill out some forms for Think Tank so they could figure out a better wheel.....and they did. The latest pair is going on 5 years and still rolling along just fine. |
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Don Feria, Photographer, Assistant
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Alameda | CA | United States | Posted: 8:53 PM on 07.31.15 |
| ->> Can a guy express his appreciation for an experience she's grateful for without someone turning it into a pissing match between companies? |
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Lance King, Photographer
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Raleigh | NC | USA | Posted: 10:51 PM on 08.05.15 |
->> Thanks, Don! I never intended this to be anything other than sharing positive information.
Chuck, thanks for the info. I didn't mind paying for a replacement part that was worn under normal wear and tear, but if you can get it for free, why not... |
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Kevin Krows, Photographer
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Forsyth | IL | USA | Posted: 7:14 AM on 08.06.15 |
| ->> Lance - I think most folks understood your intentions as well as those of Chuck and Gene. I appreciate all of your thoughts. |
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