Story   Photographer   Editor   Student/Intern   Assistant   Job/Item

SportsShooter.com: The Online Resource for Sports Photography

Contents:
 Front Page
 Member Index
 Latest Headlines
 Special Features
 'Fun Pix'
 Message Board
 Educate Yourself
 Equipment Profiles
 Bookshelf
 my.SportsShooter
 Classified Ads
 Workshop
Contests:
 Monthly Clip Contest
 Annual Contest
 Rules/Info
Newsletter:
 Current Issue
 Back Issues
 Subscribe
Members:
 Members Area
 "The Guide"
 Join
About Us:
 About SportsShooter
 Contact Us
 Terms & Conditions


Sign in:
Members log in here with your user name and password to access the your admin page and other special features.

Name:



Password:







||
SportsShooter.com: Member Message Board

2 Thumbs up for NPS
Mark Perlstein, Photographer, Photo Editor
Plano | TX | USA | Posted: 7:05 PM on 01.09.14
->> My Nikon 24-70 2.8 zoom was jammed and beat up from 7 years of use. NPS replaced everything accept the glass, and had it back to me 6 days after I sent it to them, and over the New Years Holiday to boot. Thank you NPS for fantastic service.
 This post is:  Informative (4) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Augustin, Photographer
Bensalem | PA | USA | Posted: 7:14 PM on 01.09.14
->> I had the exact same experience with my 24-70. Turnaround was about a week. I had the notorious sticky zoom. It is as good as new now!
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jason Myers, Photographer
West Palm Beach | FL | USA | Posted: 8:49 PM on 01.09.14
->> +1 for a recent repair. Was a follow up on my 24-70 that was smashed, repaired and still not working correctly. Sent back in and was completely overhauled again and now works great.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jeff Stanton, Photographer
Atlanta | Ga | USA | Posted: 9:50 AM on 01.10.14
->> The last experience I had with NPS was very good. I had an 80-200 2.8 AFS with a sticking zoom that also had some dirt grit in it. Sent it to Nikon and it was returned about 10 days later in perfect operating condition.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Chuck Liddy, Photographer, Photo Editor
PLANET | EARTH | | Posted: 10:48 AM on 01.10.14
->> I've generally enjoyed NPS over the years...but as a side note, the 24-70 f2.8 was without a doubt the worst lens I ever bought. I wouldn't even use that thing as a paperweight...
 This post is:  Informative (0) | Funny (0) | Huh? (1) | Off Topic (1) | Inappropriate (0) |   Definitions

Dave Prelosky, Photographer
Lower Burrell | Pa | US | Posted: 12:28 PM on 01.10.14
->> Score me as the Loyal Opposition... Somehow whatever I send in seems to wind up stuck in a morass of billing problems, parts holds, and approval delays. The online repair entry system isn't set up to allow a newspaper to use their repair account number, accounts have had to be "refreshed", it seems the repairs I need call for the parts that are on a boat, and on and on.
More often than not the NPS system works well - I get loaner gear to cover my needs - but the repair and accounting departments come up short...
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mike Last, Photographer, Assistant
Toronto | ON | Canada | Posted: 1:53 PM on 01.10.14
->> That quality service extends over to Canada as well. The team at NPS Mississauga have always been helpful. A D800 had to go back a few times for a difficult to reproduce electrical issue, and they replaced all of the electrical boards at no charge even after the warranty had expired.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Chuck Steenburgh, Photographer
Lexington | VA | USA | Posted: 3:05 PM on 01.10.14
->> +1 to loyal opposition. Took NPS a week just to give me an estimate on my 70-200/f2.8...unhappy with their price, I sent it to APS who repaired it and returned it to me in less time (inc. shipping from me to them and back) in less time than it took NPS to give an estimate. And for $100 less.
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mark Perlstein, Photographer, Photo Editor
Plano | TX | USA | Posted: 3:52 PM on 01.10.14
->> I checked in the Nikon Pro repair website, it asked me questions and clearly showed the estimated repair cost before I sent it in, and I included my credit card number for the estimated amount. I printed the NPS Repair form, filled it out and included it with my lens. There were no surprises and no delays in repairing and returning my lens. Pretty simple to me.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Dave Prelosky, Photographer
Lower Burrell | Pa | US | Posted: 10:42 PM on 01.10.14
->> Mark, the large difference is that my employer has had an open account with Nikon for the 20 years I've been here. I'm not about to charge repairs to company gear to my own cards. Yes, the entry and estimate process are easy, but aren't they supposed to be?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Yamil Sued, Photographer, Photo Editor
Peoria | AZ | USA | Posted: 10:45 PM on 01.10.14
->> I sent two 24-70's Mid November, I got them back in about a week too, one of them had almost everything replaced, except the glass.

Now both are working perfectly!!

Thanks NPS.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Christopher Kays, Photographer, Photo Editor
Benton | IL | USA | Posted: 5:01 AM on 01.11.14
->> Used both NPS and APS, I've been pleased with both of them. In November 2011 (I know it's been a while, but still) I sent in my 80-200 f2.8 for a servicing before the warranty expired. From the time I sent it in, to the time I received it back, four days had gone by.

When I've had any needs, they've taken good care of me; so I guess until I have a reason to complain, I will continue to give them props!
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Chuck Steenburgh, Photographer
Lexington | VA | USA | Posted: 6:03 AM on 01.11.14
->> Where is this "Nikon Pro repair web site"? The link on Nikon Pro just sends me to the "regular" repair site for all the unwashed masses.

It asked me for my NPS number but nowhere did it provide an estimate or an opportunity to pre-pay.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mark Perlstein, Photographer, Photo Editor
Plano | TX | USA | Posted: 9:25 AM on 01.11.14
->> Chuck Liddy, you must have gotten a lemon. My 24-70 2.8 is my go to lens, sharp as a tack at 2.8 and sharper than my old 35-70mm 2.8. I do wish Nikon would make a 20-120mm 2.8 vr.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Bradly J. Boner, Photographer, Photo Editor
Jackson | WY | USA | Posted: 1:35 PM on 01.14.14
->> Did anyone get any sort of notification that NPS had moved their West Coast location? That probably would have been useful information for those of us sending them equipment for repair.

For anyone interested, this is the new address they provided to me is:

NPS
6420 Wilshire Blvd. Suite 100
Los Angeles, CA 90048-5501
 This post is:  Informative (0) | Funny (1) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Doug Pizac, Photographer
Sandy | UT | USA | Posted: 3:43 PM on 01.14.14
->> Bradly...

I posted the new address on SS in October 2012.

As to a Nikon notification, the new address is part of the online paperwork when sending in a piece of equipment for repair.
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Doug Holleman, Photographer
Belton | TX | USA | Posted: 5:40 PM on 01.14.14
->> I sent a couple of lenses to APS for estimates last year and both came back more than the lenses were worth, so I ended up just paying for shipping them back. I don't think they even looked at the lenses, since they were wrapped exactly as I shipped them. They just went by my description, so it was a total waste. I don't know if I'll try them again.

NPS has it's problems, and the tiniest thing will likely be a minimum of $250, but they have never failed to get the work done and back quickly, even during the holidays, so I'll probably just stick with them from now on.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Bradly J. Boner, Photographer, Photo Editor
Jackson | WY | USA | Posted: 5:59 PM on 01.14.14
->> Doug - That's pretty funny. I've sent a few things to El Segundo over the last year. Only now do I get a notice from FedEx saying they've moved.

Anywho, the old adage applies to all companies that offer a service, including NPS:

-Do the work right
-Do the work fast
-Do the work cheap

Pick two.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Ron Holman, Photographer
Visalia | CA | USA | Posted: 6:17 PM on 02.20.14
->> We've been sending gear into Nikon Repair for decades with good results more often than not. The paper has had an account since before FM2s were cool. NPS has been great to work with when loaners were needed or needed even longer.

Lately I've had increasing difficulty getting through the repair process. Nikon's own website is all but useless. Links are dead for approving and initiating repairs.

We are currently waiting on a 24-70mm they've had since Jan. 21 of this year. Not until I called to check was I informed is was being held for payment. The rep promised to check into it and get back to me. Days passed again. I called back. No record of the previous call. Rep #2 promised to get to the bottom of it. I did receive some acknowledgement this time. In her email to me it states:

"Thank you for your patience in this matter. This email is to inform you that your case has been escalated and someone in the escalated department will be contacting you."

The next time I call I will ask for the "escalated department" and see what I get. We'd really just like to have the lens back ASAP.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Prengler, Photographer
Dallas / Ft. Worth | TX | USA | Posted: 7:37 PM on 02.20.14
->> I spent 30 minutes on the phone yesterday with regular Nikon service trying to buy two little parts for my 400mm hood and was finally told that they parts are not available to the public and I will need to send my hood in for repair. [profanity]ing joke for customer service. I even had the part numbers that I wanted! BTW the parts were a small screw and little foot that goes on the end of the setscrew to hold one crappy hood design to the other crappy hood design. I guess I will just keep using gaffers tape, but you know, it will match the gaffers tape that I use to cover the NIKON name on by bodies.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Novak, Photographer, Assistant
Panama City Beach | FL | USA | Posted: 7:58 PM on 02.20.14
->> @Michael Prengler, Nikon stopped selling parts at retail several years ago. Incredibly frustrating. I've been able to locate some parts on ebay (OEM glass LED covers and some rubber grip pieces).

An SS.com member (IIRC Paul Gillespie) has had a machine shop replicate the parts you need. Try contacting him thru his page.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Prengler, Photographer
Dallas / Ft. Worth | TX | USA | Posted: 8:07 PM on 02.20.14
->> Thanks Kevin - I purchased a couple of Paul's threaded pieces a few months back because one of the factory piece stripped out. I purchased two of them and put one back in the parts bin because I'm sure the other one will go at some point. I will give him a shout and see if he can help me out...thanks again for the reminder.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Eric Canha, Photographer
Brockton | MA | United States | Posted: 11:17 PM on 02.20.14
->> I tried using the Nikon repair website twice to setup a repair. I'm a true Nikon fan boy but someone really needs to fix that site. Now I just send in repairs with the 'old' printed repair forms and bypass the website. I haven't had any problems with sending in gear with a repair form and letting THEM enter the information into the system on their side.

I sent in a 70-200 on Friday... Had my estimate yesterday. Not sure if they or UPS was running on Monday.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Luke Lu, Photographer
Ankeny | IA | USA | Posted: 11:09 PM on 02.21.14
->> I'll give them 4 thumbs up lol.

Anyway, I dropped off my SB-800 (replacing bulb) 400/2.8 AFS II (replacing aperture ring, clean up, collar knob and front rubber) and 70-200/2.8 VR II (rubbers, clean up check) at the end of Jan., which was on Monday at NPS Service Center while I was on my business trip in L.A., got everything back to Iowa on Thursday and Friday.

What a great service! super fast for me, no hassle, estimates were received within 2 hours of dropping everything off.

Good to be using Nikon
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Add your comments...
If you'd like to add your comments to this thread, use this form. You need to be an active (paying) member of SportsShooter.com in order to post messages to the system.

NOTE: If you would like to report a problem you've found within the SportsShooter.com website, please let us know via the 'Contact Us' form, which alerts us immediately. It is not guaranteed that a member of the staff will see your message board post.
Thread Title: 2 Thumbs up for NPS
Thread Started By: Mark Perlstein
Message:
Member Login:
Password:




Return to -->
Message Board Main Index
Where do SportsShooter.com members go when in NYC? HERE! ::..