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SportsShooter.com: Member Message Board

Lens stuck in D800
Doug Holleman, Photographer
Belton | TX | USA | Posted: 1:30 PM on 11.17.13
->> Anybody know a trick to get a stuck lens off a D800? There was no impact or anything. I was shooting and everything was fine. The button won't release the lens. I just got the camera back from Nikon a couple of weeks ago and they had put a new mount on it.

It has a 300/2.8 on it and I hate to ship the whole bleeping thing to Nikon.
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Max Waugh, Photographer
Bothell | WA | USA | Posted: 2:42 PM on 11.17.13
->> Seems to have happened a lot: http://www.sportsshooter.com/message_display.html?tid=40685

I know Rebilas dealt with this issue several times. Haven't seen a DIY solution posted anywhere though.
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Chris Peterson, Photographer, Photo Editor
Columbia Falls | MT | USA | Posted: 5:42 PM on 11.17.13
->> Happened to me, too the other day. Stuck to my 200-400. I just filled out the NPS repair form.
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Doug Pizac, Photographer
Sandy | UT | USA | Posted: 9:28 PM on 11.17.13
->> A technique that sometimes works is to get a spark plug gap gauge and slip the thinnest blade between the camera and lens mount. Work it to where the pin is and see if you can depress it back into the body. If it doesn't work one way then change direction to the other side. The pin may be bent a little and can't recess back into the hole.

This is similar to using a credit card to open a latched door.
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Paul Hayes, Photographer, Photo Editor
Littleton | NH | USA | Posted: 1:56 AM on 11.18.13
->> Does anyone know what causes this problem in the first place? Did Nikon screw up when it created the lens mount in the current generation of FX cameras? And does this problem still exist on newer models?
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Martin McNeil, Photographer
London | London | United Kingdom | Posted: 5:33 AM on 11.18.13
->> Paul, if I recall rightly, early production D4 and D800 bodies had a flaw on the lens release mechanism that led to the inability to detach a mounted lens from the body; for some reason, it seemed to be mostly the heavier telephoto lenses that suffered this issue.

By all accounts, newer D4 and D800 bodies don't suffer the same issue, so there is obviously a fix available - but if you happen to be one of the unlucky ones to whom this happens, the sole solution is to send the entire kit back to NPS.
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Bob Stanton, Photographer
Palo Alto | CA | USA | Posted: 7:18 PM on 11.18.13
->> you can try this--it worked for me recently: hold the camera with the lens facing the ceiling--keep the release button pushed in and gently move the lens back and forth. in my case, the pin dropped and the lens was released. still had to send in for $400+ repair, but only had to ship the body. it took a few tries to get it to work.
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Doug Holleman, Photographer
Belton | TX | USA | Posted: 7:42 PM on 11.18.13
->> I was able to get it off using a tip that was emailed to me by a sports shooter member. My lens has a tiny slot in the mount next to the point where the release button is. You can barely see it. You can finesse a small pin in there and retract the locking pin, which is pretty tough. It took a little while to find a pin small enough and strong enough to get through.

Later when I was getting the camera ready to send off the locking pin just fell out.
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Chris Peterson, Photographer, Photo Editor
Columbia Falls | MT | USA | Posted: 1:29 PM on 11.19.13
->> Well, mine went off to NPS before I read any of these tips. I suspect, however, that I bent the pin at some point, because I dropped the damn lens and the camera. Everything seemed fine at the time, but later on the pin stuck. Such is life with slippery hands...
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Richard Shiro, Photographer
Greenville | SC | USA | Posted: 2:34 PM on 11.19.13
->> Bob Stanton, great tip! My D700 and 400 lens got stuck Saturday at the South Carolina-Florida game, I almost got smothered on the play in the endzone that was ruled not a touchdown late in the game. I had to dive and guess smacked my gear, but didn't know cause it shot fine. Monday before leaving for Charlotte for Panthers-Patriots game I went to change bodies and it was stuck big time, went by my repair shop and they could not remove it. Said I had to send both in. So I just shot the game and today when I got home I read your tip and 10 seconds later it was free. Not sure if it works for all cases but sure saved me a big headache, I need my 400, and money. Thanks Bob.
Richard
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Chris Peterson, Photographer, Photo Editor
Columbia Falls | MT | USA | Posted: 10:53 AM on 11.27.13
->> The bill came to more than $700 for repair to camera and lens. Ouch.
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Michael Fischer, Photographer
Spencer | Ia | USA | Posted: 11:01 AM on 11.28.13
->> Chris,
I would protest the charge with Nikon. It's a known problem and the proof is the fact they changed the design on later models. If I make the mistake, I should pay. If they mistake, they should pay. If that doesn't work, and you paid the charge with a credit card, I would let them know you'll protest the charge. Don't let them slide by claiming it was something else.If you're asked why you didn't protest in the first place then the truth works: Tell them you didn't realize it was a known problem.
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Chris Peterson, Photographer, Photo Editor
Columbia Falls | MT | USA | Posted: 6:36 PM on 11.28.13
->> I can't really protest a repair for a combo I dropped... (See middle post)
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Daniel Bartel, Photographer
Chicago | IL | USA | Posted: 1:32 AM on 07.19.15
->> Bob Stanton, you rule! Your tip of facing the lens up and moving the body back and forth with the release button pushed in helped me remove my 400mm from my D4 tonight. Thanks a million.
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Thread Title: Lens stuck in D800
Thread Started By: Doug Holleman
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