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SportsShooter.com: Member Message Board

Lexar Ripped Me Off - Will Never Buy Again
Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 6:33 PM on 07.29.13
->> I bought a 2 pack of 32GB Lexar Professional 400x CF cards in the early part of the year. They failed in April - neither was readable by my Nikon D4 camera after I took them out and transferred images off to my computer via a built in card reader in my PC. I got an RMA and sent them both back and they sent me a pair of replacements - and they failed again within a couple weeks. It took 3 weeks but I finally received a package from Lexar and opened it and there was only one 32GB card in there. I called them back and they said only one card came back to them so they only sent one replacement to me. Lexar told me to do a tracer with the carrier and file an insurance claim. These cards were back to back in a zip lock back wrapped in bubble wrap. How did they only receive 1? Liars. The shipper won't do anything because the receiver made no claim that the package was damaged or tampered with. Lexar basically told me tough luck. I am only buying SANDisk from now on and recommend that you do as well because when push comes to shove, Lexar doesn't care about you or your work.
 This post is:  Informative (4) | Funny (0) | Huh? (7) | Off Topic (0) | Inappropriate (0) |   Definitions

Patrick Fallon, Photographer, Assistant
Torrance | California | USA | Posted: 7:37 PM on 07.29.13
->> I've had a few SanDisk RMA's over the years and have never had an issue.

Are you sure the camera was not frying cards?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 7:49 PM on 07.29.13
->> How so? All my 2, 4, 8 and 16 GB SanDisk cards work fine and have for years.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

David Seelig, Photographer
Hailey | ID | USA | Posted: 8:23 PM on 07.29.13
->> Guys Kevin said the cards were in the bag and that is his last straw issue . Sandisk when you have multiple failures makes you have a different rma for each card, lexar did not and screwed Kevin
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 8:38 PM on 07.29.13
->> I had a 2 pack of 32GB cards - had one RMA for them both in April - recevied 2 new ones - they both failed. Got another RMA - sent them both back and they say I only say I sent one back. So in addition to 4 card failures they stole a card from me.
 This post is:  Informative (1) | Funny (0) | Huh? (1) | Off Topic (0) | Inappropriate (0) |   Definitions

Patrick Fallon, Photographer, Assistant
Torrance | California | USA | Posted: 9:34 PM on 07.29.13
->> I would just continue to contact them about it, including via social media sites until the matter is resolved to your satisfaction
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Ting Shen, Student/Intern, Photographer
Chicago | IL | U.S. | Posted: 1:01 AM on 07.30.13
->> Stay calm. Yes, Kevin, we all know how it sucks. I would stay persistent and communicate with the company.

As for the Lexar hating, I donno man. I had more SanDisks(3 times this past 5 years) failed on me than Lexar(0 so far 3 years in). For me, it's electronics. Sometimes you just happen to get some cards with a bad batch of chips in it. It's the nature of the business...
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Phil Hawkins, Photographer
Fresno | ca | usa | Posted: 2:06 AM on 07.30.13
->> SanDisk; especially after I put one through the washing machine in my jeans and it keeps on ticking. I have had only one failure of SanDisk cards in 12 years, and some of the cards I bought 12 years ago still work, I have them in my backpack as backups and they just keep on working.

The lone failure was rather spooky; I was shooting Dachau, and everything I shot from the exterior of the camp was there. But everything I shot inside the camp were nowhere to be found!! I shot the gas chambers, the incinerators, bunk houses, everything and not one single shot from inside the camp showed up.

The same card working fine after I formatted it on my Windows machine. (cue the Twilight Zone theme...)
 This post is:  Informative (1) | Funny (1) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Ed Ruping, Photographer
Orlando | Fl | usa | Posted: 7:49 AM on 07.30.13
->> As for me, no more Lexar. Too many problems with their high speed cards in my Mk III/Mk IV's. Since switching to Sandisk, no problems. One suggestion is to contact Lexar again and go up the supervisory chain. Remaining calm, explain the situation to each new person. As frustrating as it seems, it will work to your benefit.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 9:03 AM on 07.30.13
->> I was referred up the chain and everyone kept reiterating the same words "without a bad card coming in, we cannot send a new card out. That's our company policy." I get that - but how did they receive the one then from me? I took two cards placed them back to back and put them in the smallest of ziplock backs and folder it up so it snugly fit around and secured the bag with clear tape. I then wrapped the 2 in bubble wrap and put it in an envelope to mail out. If one was lost, then both had to be lost. Doesn't make sense. Phil - I have also put many a SanDisk through the wash and they have never failed. I too have my original cards from 2004 when I switched to digital and they all work fine.
 This post is:  Informative (1) | Funny (0) | Huh? (1) | Off Topic (0) | Inappropriate (0) |   Definitions

Sam Santilli, Photographer, Photo Editor
Philippi | WV | USA | Posted: 9:14 AM on 07.30.13
->> Kevin, I would say that the Lexar person in receiving made the mistake. Once it RMA qunty count is entered in the system by a tweeker waiting for his/her lunch break to go hit their pipe, you are pretty much SOL.
 This post is:  Informative (2) | Funny (0) | Huh? (1) | Off Topic (0) | Inappropriate (1) |   Definitions

Brian Blanco, Photographer
Tampa / Sarasota | FL | USA | Posted: 9:21 AM on 07.30.13
->> Kevin,

Is photography your profession? If so, may I respectfully suggest that you simply move on? Sometimes (often times) the time/energy wasted on these type of things ends up costing you FAR more money in wasted productivity.

-Blanco
 This post is:  Informative (12) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jonathan Roberts, Photographer
Louisville | KY | USA | Posted: 9:36 AM on 07.30.13
->> Thanks Brian. Well said.
 This post is:  Informative (3) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Fischer, Photographer
Spencer | Ia | USA | Posted: 9:55 AM on 07.30.13
->> Sometimes it makes perfect sense to step back and look at it from the other person's point of view. This is certainly true in this case.

It's a simple question: They only received one card back at the customer service point of contact. They handled that problem. How can you expect them to replace two when they only received one?

The response "because I sent two" may be the case, but because customer service departments all over the globe are lied to every day, policies and procedures get put into place and you just ran into it. Fair? No. But it's what happened.

When someone decides to Nuke a manufacturer by starting a thread like you did, you have probably decided that it's beyond hope and that it's more about getting the last shot in. Ok, I get it. But, I believe Brian Blanco's response was the best one.

Recognize that the other card disappeared. Someone screwed up and you'll take the hit.

In the relative scheme of the universe, in your life, just move on. It's just not worth getting all worked up over somethings. Trust me, I've been guilty of the same thing.
 This post is:  Informative (4) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 11:31 AM on 07.30.13
->> You are all missing it here - I have moved on. To another manufacturer of cards. I simply wanted people to see what happened to me and let them know in advance before they buy a product from this company that this is their policy and this is how they treat their customers given this sort of situation. Enough said.
 This post is:  Informative (6) | Funny (3) | Huh? (3) | Off Topic (0) | Inappropriate (0) |   Definitions

Bradly J. Boner, Photographer, Photo Editor
Jackson | WY | USA | Posted: 12:46 PM on 07.30.13
->> If I wrote a bad review for every company I thought was shitty I'd have no time for the really productive things in my life, like posting to SportsShooter.
 This post is:  Informative (1) | Funny (7) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Brian Ciancio, Assistant
Southbury | CT | USA | Posted: 12:35 AM on 07.31.13
->> Transcend - best in the business
 This post is:  Informative (2) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Doug Holleman, Photographer
Belton | TX | USA | Posted: 12:46 AM on 07.31.13
->> Transcend cards are definitely the best bang for the buck. I'm a big fan.
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Armando Solares, Photographer
Englewood | FL | USA | Posted: 12:21 PM on 07.31.13
->> Transcend.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 1:53 PM on 07.31.13
->> Looks like I found some help within the professional area of Lexar and they are helping to get me a new card. Also got some advice to buy a new card reader to ovoid this problem in the future. Thanks Lexar. There's hope!
 This post is:  Informative (1) | Funny (2) | Huh? (1) | Off Topic (0) | Inappropriate (0) |   Definitions

Chuck Liddy, Photographer, Photo Editor
PLANET | EARTH | | Posted: 11:21 PM on 07.31.13
->> Seriously? Really? This is what makes me laugh about your thread. You totally TRASHED Lexar. I mean really slash and burn...kill everyone in sight...then.....TA DA!!! the sun comes out! they're gonna give you a NEW card!!! oh joy!!! seriously dude...why would you accept a card from them? I mean according to your post they are evil, the anti-christ of memory cards....but now they're ok? because they are replacing your card? geez, how I LOVE the professionals on Sportsshooter.
 This post is:  Informative (2) | Funny (1) | Huh? (0) | Off Topic (0) | Inappropriate (1) |   Definitions

Debra L Rothenberg, Photographer
New York | NY | USA | Posted: 11:53 PM on 07.31.13
->> Chuck,
I am going to agree with Kevin here. SOMETIMES, once these companies realize that the photographer is a pro and knows other pros, they act on it. I had a card fail, was sent an RMA. 8 weeks later, I remembered I never got a card. I email and I am told it was mailed 6 weeks ago. Well, I never got it. They give me a tracking number and it says "left at door." I emailed saying "why on earth would you ship something to a NYC/Manhattan address and not have signature required? Why then wasn't it sent thru the regular mail?" MANY emails from me...no responses. Once I wrote back and said I was a part of many professional photo groups and would advise people not to buy their product because of poor customer service, I received a call and the card shipped overnight. Why should he have to throw out close to $200 on this card, not to mention the time wasted? I stay with many companies and their products due to their awesome customer service.
Would I have let this go? NO WAY! And it has nothing to do with the lost $$-it's the fact that a company stays afloat when they treat their customers with dignity and respect. Plus-they probably read this site so he was venting here and it worked!!!

DLR
 This post is:  Informative (2) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Delane B. Rouse, Photographer, Photo Editor
Washington | DC | US | Posted: 11:31 AM on 08.01.13
->> I kinda share the same opinion as Chuck.

Kevin is the one that said "I am only buying SANDisk from now on and recommend that you do as well because when push comes to shove, Lexar doesn't care about you or your work."

But he's not the first to come here and complain and threaten to never use a product again then do a 180 as soon as they receive a replacement. It is what it is. It makes you look wishy-washy and shows me how you go about handling business but how you handle things and present yourself to the world is your choice.

Having said that, wouldn't it be easier and more effective to ask the forum if anyone had a good contact at XYZ Company because you're having trouble with them?
 This post is:  Informative (3) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Phil Hawkins, Photographer
Fresno | ca | usa | Posted: 1:02 PM on 08.01.13
->> Oh, y'all leave Kevin alone. How many of us have said things in anger that, when the dust settles, takes on a different perspective? I am sure that if Lexar had not come to their senses Kevin would still be adamant about not using them again. Also, I'm not sure I read in any of Kevin's posts that he ever plans to BUY Lexar products again. If they send him replacements for the bad cards, no reason not to use them. But I tend to agree with him, that when a company screws it's customers, that company deserves bad rap. How is it that Lexar does not get that infuriating a customer in the photography community will bite them in the ass very quickly?

I just went through this same thing with Big-O Tires; they over charged me $100 on two tires and refuse to refund the difference. (Corporate website quoted prices $50 less per tire than what I paid.) So, I will walk rather than buy tires from these liars again. And I will tell anyone that asks what my opinion is. Although I'm using the tires I was overcharged for, it'll be a cold day in hell before I set foot in Big-O Tire store again.

Someday, hopefully, companies will realize that sooner or later how you treat your customers will come back to you 10 times over, be it for better or worse.
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Clark Brooks, Photo Editor, Photographer
Urbana | IL | USA | Posted: 2:06 PM on 08.01.13
->> Phil wrote: "So, I will walk rather than buy ..." There is a local muffler brake chain that I have not used once since 1992 because they dismantled my car and refused to put it back together unless I also bought $350 worth of parts that simply were not needed. I haven't taken a car their since and will warn people looking for brake or muffler service not to use them.


"How is it that Lexar does not get that infuriating a customer in the photography community will bite them in the ass very quickly?"

To be honest there are some people who just don't get it. Take for example a local bus company that sued more than 100 student passengers back in May (
http://www.dailyillini.com/news/campus/article_026b7ab0-a89e-11e2-a046-001a...). The company then threatened to sue a reddit blogger/editor for allow negative opinions from those wronged to be posted on the message board. That has, as of a few hours ago, launched a Popehat signal from First Amendment attorney Ken White (http://www.popehat.com/2013/07/29/the-popehat-signal-suburban-express-doubl.../). Ten or more years ago, companies could get away with this type of customer service. However, time and time again, in today's social media driven society where people are connected to contacts two or three levels removed, it could be a big chunk taken out one's tushy for providing reasonable customer service.
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jason Jump, Photographer
Kingman | KS | USA | Posted: 2:33 PM on 08.01.13
->> Kevin I feel for you. I was (still am really) so stinking mad at Nikon I could have spit nails. Sometimes it's nice just to be able to vent to folks that understand your frustration.

Personally as a business owner I don't know how some companies survive when they treat their customers the way they do.
 This post is:  Informative (2) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Pataky, Photographer
North Haven | CT | USA | Posted: 1:24 PM on 03.27.14
->> Never really came back and read this forum since last year, but now that I have, I appreciate Phil Hawkins view point and backup. I have since bought new cards, and they were made by SanDisk. I won't buy Lexar again. But like he said, I have been using the ones they finally sent to me because I did pay for them once already.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Granse, Photographer
Urbana | IL | USA | Posted: 1:55 PM on 03.31.14
->> There is nothing quite as satisfying as dragging a dead horse from its grave and hitting it with a shovel a few times just to make sure.
 This post is:  Informative (1) | Funny (6) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

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Thread Title: Lexar Ripped Me Off - Will Never Buy Again
Thread Started By: Kevin Pataky
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