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SportsShooter.com: Member Message Board

B&H Customer Service
Rhonda Weiderhaft, Photographer
Villa Park | CA | USA | Posted: 2:18 PM on 12.06.10
->> I have had the worst customer service with B&H, so much so that I will never shop there again! Sorry I just had to vent.
 This post is:  Informative (0) | Funny (0) | Huh? (4) | Off Topic (0) | Inappropriate (0) |   Definitions

Nic Coury, Photographer
Monterey | CA | | Posted: 2:21 PM on 12.06.10
->> On what aspect(s) exactly? Was it a return or what?

I've never had to deal with CS, but I usually buy from them or Adorama or KEH.

Everything has been shipping on time, etc.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Rhonda Weiderhaft, Photographer
Villa Park | CA | USA | Posted: 2:30 PM on 12.06.10
->> I'm trying to return an item I purchased with store credit that is defective. URG!!!
The reason I had store credit is the first time they shipped the wrong item! There just does not seem to be any customer service left in this world. When you do get someone one that will help you - you always remember because it is so rare!
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Fischer, Photographer
Spencer | Ia | USA | Posted: 2:55 PM on 12.06.10
->> Guess this is my day to promote SS.com sponsors.

There's a old saying in business : There's only three factors : There's price, there's quality and there's service. As a consumer, you pick two of the three when you buy something.

In the future, do more business with SS.com sponsors. You may pay a small amount more (many times you don't) but you'll get the service and quality professionals need.

And it's worth every bit you pay for it.
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jeremy Enlow, Photographer
Fort Worth | TX | USA | Posted: 4:48 PM on 12.06.10
->> Received an empty box two weeks ago from BH Photo. Luckily it was only modeling lamps but still delayed me two weeks until I actually received the lights.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Butch Miller, Photographer
Lock Haven | PA | USA | Posted: 5:19 PM on 12.06.10
->> All of the major houses for photo/computer related do make mistakes. You can't do that kind of volume without a mistake occasionally.

I've dealt with B&H and Adorama for 20-25 years ... so long I can't remember when I started ... I know it was long before the advent of the internet ... never had a problem from either that wasn't resolved amicably ... While both are great vendors, neither has the market covered on the absence of mistakes or the "best" CS ... just be patient and work with the vendor ... it will all work out ...
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

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Thread Title: B&H Customer Service
Thread Started By: Rhonda Weiderhaft
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