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SportsShooter.com: Member Message Board

Clear 4G
Matt Strasen, Photographer, Photo Editor
Plano | TX | USA | Posted: 6:52 PM on 06.13.10
->> I am looking at cutting costs, and was thinking about getting Clear on-the-go for the my internet home and away internet needs. Does anyone have any experience with this company? If so, how is the coverage? From looking at their maps, DFW seems pretty well covered, but I am curious what it is like in other cities too. Is it dependable where you are?

Thanks

Thanks
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Israel Shirk, Photographer, Assistant
Boise | ID | US | Posted: 7:22 PM on 06.13.10
->> Totally useless here. Sometimes it's nice, other times the ping times go to 5 seconds.
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Mike Zarrilli, Photographer
Atlanta | GA | USA | Posted: 9:54 PM on 06.13.10
->> Matt,

Here's a link to their coverage area map:

http://www.clear.com/coverage?intcmp=index_d_prmnav_cvg

I signed up for it when it first launched in Atlanta, and it worked great outside, but didn't work at all inside my house while sitting on my couch, so I kept the cable modem. Unfortunate, because it would have been a great upload asset at stadiums since few fans at this point are on 4G (although that will soon change with phones like the Sprint Evo coming out).

Hope this helps.

Mike
www.zarrilliphoto.com
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Jason Jump, Photographer
Humble | TX | USA | Posted: 12:23 PM on 06.14.10
->> Matt,

I went with Clear and got rid of my cable internet just outside of Houston. My home is situated between five Clear towers, although my particular address does not quite fall into highest range.

My upload and download times aren't even remotely close to what was promised by Clear even though I get good numbers through speedtest.net. So from that aspect I have been VERY disappointed.

I took the on-the-go card to San Antonio this weekend for an All-Star weekend. I was in the middle of town with very good connection coverage, but when I tried to upload my photos to my server (which no photo was more than 100K) it started off fine less than 1.5 seconds per upload it got bogged down and started taking 45+ seconds and then over a minute and eventually it got to where less than 300 photos (all less than 100K) were going to take over 2 HOURS to upload.

I tried disconnecting the on-the-go modem and reconnecting it and it still was taking WAY too long.

I haven't contacted Clear about this yet, so hopefully there is something that can change, but so far I am TERRIBLY disappointed with what I'm getting from Clear.

Headed to Carrollton this weekend for some more All-Star events and a convention so we'll see how it works there.

By the way the internet worked fine on the on-the-go and has worked fine at home. Not a lot of difference between cable and Clear. And the stability issues are MUCH better with Clear. My photo uploads using my software that I use while traveling are just slightly slower, so I'm not overly concerned about that.

It's just when I FTP info and download files from the internet.

I have also found that Safari is faster than IE here in my area.
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Brian Dowling, Photographer
Philadelphia | PA | USA | Posted: 1:23 PM on 06.14.10
->> Everyone I know that has gone with Clear/Clearwire has regretted it. If you ever have to upload photos, you will be in for a world of hurt. Time is money and I don't think saving $15/month will be worth it at all.

I have Comcast and although people hate it, I uploaded 4 gigs(almost 4k photos-not zipped) to a client's ftp in five hours last week over my wireless. I'm sure that would have taken two days on Clear.
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Jason Jump, Photographer
Humble | TX | USA | Posted: 5:23 PM on 06.14.10
->> I'm downloading a program right now with a computer hooked up to my router wired and I'm only getting speeds of 56 KB/s.

I have to say that I'm saving way more than $15 a month for what I had and what I'm getting now, but as Brian said time is money and I'm not happy with the performance I'm getting despite the money savings.

I'm hoping there is something wrong with the way I have it set up or something that I will be able to fix when I give them a call, but I'm not going to hold my breath.
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Sam Morris, Photographer
Henderson (Las Vegas) | NV | USA | Posted: 6:44 PM on 06.14.10
->> I talked to one of their reps and thought about it. I was assured that I was in an excellent coverage area. Then a couple of my neighbors got it and I am glad I didn't - I can see their network on my Airport and the signal is weak.
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Dan Routh, Photographer
Greensboro | NC | USA | Posted: 2:12 PM on 07.25.10
->> I have been looking at alternatives to my T1 line and 2 phone system in my studio. Because the location is a business address, all the carriers in my area, Greensboro NC, charge business rates. I am trying out the Clear service now (base modem) and porting over my main phone number. First impressions are pretty good. I am located near Clear's downtown signal, so I seem to be getting a consistent good signal. Download and upload speeds are 2-3 time my existing T! (which isn't a true T1) and a little faster than my home DSL. Like I said, I am porting over my main number, and since it is an IP phone, I can just set it up to forward straight to my cell. The real kicker is the cost is 1/5 of my current service and 1/2 to 1/5 of anything else I have received estimates for. I'm therefore hoping everything will continue to go smoothly. I sure haven't been able to find a better price. Will update later.
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Jason Jump, Photographer
Humble | TX | USA | Posted: 3:46 PM on 08.23.10
->> I know this is old, but let me tell you about my continued experience with Clear.

I figured out what the problem was and it was a misrepresentation of facts.

When Clear advertises 6-14 Mbps download speeds they are NOT talking about megaBYTES, but megaBITS. And there is a HUGE difference!

I have to admit that I was not aware of this difference and nor are the folks that are selling Clear and/or their tech support folks.

That would save a HUGE amount of problems that if people knew what they were talking about.

In defense of Clear I went back to Comcast thinking I would save some money there since they were have a $20 special. Well I got signed up but my speeds were still not what I had before on Comcast. So after two calls to tech support come to find out both companies were misrepresenting their speeds.

To Clear's credit once I got past the first rung of tech support and spoke to a manager he was VERY unhappy with what I told him and seemed genuinely upset. You can tell when you are getting blow off, like I was today.

That brings me to my latest incident with Clear. I wanted a hotspot device and I figured I would give Clear a second chance since I knew going in what I was getting.

So I get my hotspot and had to reset it and my laptop about seven times on Saturday.

On my FOURTH call to tech support in a matter of a couple of hours this afternoon they finally agreed to give me a new device. YEAHHHHH!!!!!

And the lady said since you have had to call in so much and basically wasted so much of your time . . . . I though I was about to get a discount off my next month's fee or something, but NOOOOOOOO . . . she said as a courtesy we are going to wave the shipping fee. I about fell out of my chair.

So you send me a piece of junk piece of equipment and Clear expects ME to pay to have a "good" one shipped to me. What a JOKE!!! And then she said this is a one-time courtesy. If they send me another lemon then they are going to make me pay the shipping until they get a good one to me.

NOT good customer service IMHO.
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David Eulitt, Photographer
Kansas City | MO | USA | Posted: 7:13 PM on 08.23.10
->> I'm very glad someone started this thread, as I was considering Clear as a replacement for my horrible DSL in Kansas City. As much as I despise Time Warner, they sadly have the fastest, most reliable datastream locally.
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Dan Routh, Photographer
Greensboro | NC | USA | Posted: 7:09 PM on 08.24.10
->> I have been using Clear for about a month now. So far I have been very happy. No problems with equipment. Took a little time to port my old number over, but that is done and all calls to my business number automatically forward to my cell (easy online setup). High speed internet has been consistent and 3 times faster up and down than my 1/2 T1 line I had. I am located close to the Greensboro transmitter, and get full signal constantly. Cost is 1/6 that of my former business phone and T1 service. Bought the service from a reseller in my building. He handed me the modem and phone box. I walked down stairs, plugged it in, connected my ethernet hub (running to 3 Macs) to it and it worked instantly.
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Israel Shirk, Photographer, Assistant
Boise | ID | US | Posted: 8:33 PM on 08.24.10
->> Jason-
Bandwidth is always measured in megabits. Doesn't quite make sense but it's just how they roll.
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Jason Jump, Photographer
Humble | TX | USA | Posted: 9:07 AM on 08.26.10
->> Unfortunately the salespeople nor the tech people at Clear are aware of that Israel. Very misleading. But in their defense neither does Comcast.

I made it a point to specifically ask my quesiton in a way to find out if they knew what they were talking about. I asked at least twice about downloading a ____ megaBYTE file and they always answered the question without correcting me.

I don't think it's too much to ask a salesperson and especially a tech support person to know the difference and be able to explain the situation to a customer.

By the way I was supposed to get my new piece of equipment yesterday. Still hasn't come in yet. That's after it was almost a week late originally.
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Caleb Simpson, Photographer
Austin | TX | USA | Posted: 10:59 AM on 08.31.10
->> Glad I saw this. I just moved to Austin and was considering getting this for my Apartment, plus it would be nice to have wireless on the go.

Does anybody know of any good Internet Providers in the Austin, TX area?
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Jason Jump, Photographer
Humble | TX | USA | Posted: 5:28 PM on 10.07.10
->> Just wanted to give an update on my experience with Clear. After nearly 7 weeks I should finally have my new 4G+ piece of equipment to replace the broken that I originally got today. I got in touch with someone on Tuesday that put a rush on it, and this time it actually worked.

They have been good to cut me slack on refunds. I will give them that!

So we'll see how well this one works out.
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Michael Springfield, Photographer, Photo Editor
Smyrna (Atlanta) | GA | USA | Posted: 6:00 AM on 10.12.10
->> I have had Clear service on and off (mostly off) for about 15 months. For me it has been a love/hate relationship. When you can get a good 4G signal then it is great. I have gotten 8 Mbit speeds with a good signal. That's the good news. The bad news is absolutely everything effects the signal right down to the exact placement of the modem. You can go from 2 bars to a full signal just by rotating the modem 1/4 turn. The good news is that they are continuing to expand their network but I don't see them having the promised "nationwide 4G by the end of 2010". I will say that they do have good customer service and are very willing to work with you. I have "hibernated" my account twice since I started service. Each time it comes out of hibernation and the signal is better showing that they are expanding.

If you are going to get the service I recommend a ClearSpot 4G+. It's a Wi-Fi hotspot that gives you 4G coverage when available and 3G when it isn't. Monthly cost is $50 for unlimited 4G and 5Gig of 3G which is still better than the $60/mo that ATT/Verizon/Sprint is charging for their services.
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Jason Jump, Photographer
Humble | TX | USA | Posted: 5:05 PM on 10.16.10
->> Michael what is hibernating your account?
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Jim Comeau, Photo Editor, Photographer
Los Angeles | CA | USA | Posted: 7:05 PM on 10.16.10
->> I know for a fact that a transmitter is being built across the street from my apartment. If I'm that close to the transmitter, do you think I'd get good data rates?
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Matthew Sauk, Photographer
Sandy | UT | United States | Posted: 8:45 PM on 10.16.10
->> I am going to give them a try at this point.

Free activation, free shipping, half off for 2 months and a 14 day satisfaction guarantee.

Can't go wrong with that.

I know there are 3 towers within 5 miles of my house, but we will see if I get a good signal.
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Jerry Lai, Photo Editor, Photographer
Chicago | IL | USA | Posted: 1:43 AM on 10.17.10
->> I have Sprint/Clear 4G. In theory at least. To me, 4G is a myth. Kind of like a unicorn or a leprechaun. And I live right in downtown Chicago, where you'd figure coverage would be strong.
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Matthew Sauk, Photographer
Sandy | UT | United States | Posted: 7:48 PM on 10.19.10
->> Got the home and usb equipment today.

What is crazy sitting in the same room as the home modem they gave me, I am getting better signal quality and speeds on the USB then from the BIG home modem. How can that be? Kinda weird.

On average with a full bar on the USB I get between 3 and 4 Mbps down and almost 1 Mbps up.

On the home modem I am between 1.5 and 3 something with 3 or 4 bars. Again not sure why I can get a better signal from a usb.

http://www.speedtest.net/result/997024126.png

Going to bring it to work tomorrow, doubt I will be able to get a signal in an arena.
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Thread Title: Clear 4G
Thread Started By: Matt Strasen
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