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SportsShooter.com: Member Message Board

ExposureManager Down?
Suzette Harrigal, Photographer
The Woodlands | TX | USA | Posted: 1:32 PM on 09.06.09
->> Has anyone heard of an issue with the Exposure Manager site? I use it for online sales and could not get to any of my events gallery or even to the Exposure Manager home page. They are usually good about posting known issues. But I have not heard of an issue. Has anyone heard anything?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mike Janes, Photographer
Attica | NY | USA | Posted: 2:19 PM on 09.06.09
->> Everything for EM is working fine on this end.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jody Gomez, Photographer
Murrieta | CA | USA | Posted: 5:34 PM on 09.06.09
->> I've been on EM all day and it's fine.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Ron Hawkes, Photographer, Photo Editor
Rockland | ME | USA | Posted: 9:55 PM on 09.06.09
->> I have been working on EM all day today, uploading multiple games, receiving orders and e-mails with no problems. There is not a problem on their end. Everything is working as it should be.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jay Reiter, Photographer
Newmarket | NH | USA | Posted: 10:53 AM on 09.07.09
->> Suzette,
I can't access it either. Were you ever able to get in? My clients are reporting unable to access either, both Sunday and today.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Guy Rhodes, Photographer
East Chicago | IN | USA | Posted: 11:21 AM on 09.07.09
->> Everything's OK for me, just checked.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Dave Breen, Photographer
Somerset | PA | USA | Posted: 11:25 AM on 09.07.09
->> I'm even getting online help today (Labor Day). Try contacting support@exposuremanager.com.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Brian Dowling, Photographer
Philadelphia | PA | USA | Posted: 11:47 AM on 09.07.09
->> My site is still down. Btw there is a "sportsshooter" coupon code for 50% off when pre-paying for the year.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Greg Francis, Photographer
Rochester | NY | USA | Posted: 1:20 PM on 09.07.09
->> hmmm, some of my clients have reported not being able to view their links, but I can.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mike Janes, Photographer
Attica | NY | USA | Posted: 3:22 PM on 09.07.09
->> They issued this on another board...




Hi everybody,

Our data center was, with the help of all your traceroutes, able to isolate the issue between an outside router (that was NOT part of our data center's network) and Comcast. They notified both Comcast and the company hosting the router. I don't know where the culprit was but we are receiving reports from multiple users that they can access the site again.

If you were effected by this, please try again. If it doesn't work, please let us know so we can continue to follow up on this. Hopefully that won't be necessary.

Thank you to everybody who sent in traceroutes and for your patience and understanding. I'd like to reiterate that it was not a problem inside's EM network but I know that the end result is the same which is why we tried hard to find out where the problem was. Thanks again!

Donovan Janus
Chief Executive Officer
ExposureManager.com - Focus on Sales
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Krows, Photographer
Forsyth | IL | USA | Posted: 4:22 PM on 09.07.09
->> The problem should be fixed. Run a test ftp upload. Mine went without a hitch. Bad router and/or switch switch in the Comcast network I would guess.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Paul Cacciapaglia, Photographer, Assistant
Houston (Friendswood) | TX | USA | Posted: 7:02 AM on 04.22.11
->> I appears EM is down again. Since yesterday I have been unable to access my admin page or any of my galleries. Is anyone else having the same problem?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Gray Quetti, Photographer
Jacksonville | Fl | USA | Posted: 8:48 AM on 04.22.11
->> EM posted this link on their FaceBook page yesterday and said they were also effected by the cloud outage. http://news.cnet.com/8301-30685_3-20056029-264.html
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Tom Davenport, Photographer
Hayden | ID | USA | Posted: 8:49 AM on 04.22.11
->> I had trouble for a short period Thursday, but it cleared up and is fine Friday morning.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jesse Beals, Photographer
Tracyton | WA | USA | Posted: 12:54 PM on 10.06.16
->> Is anybody else having issues with exposuremanager being down?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Greg Francis, Photographer
Rochester | NY | USA | Posted: 12:08 PM on 10.07.16
->> Trying to get in now, not responding. Seems to be a reoccuring theme the last few months I've had to post something..
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jesse Beals, Photographer
Tracyton | WA | USA | Posted: 12:21 PM on 10.07.16
->> Yeah were on day 4 of our page being down. Doesn't help they don't have a number to call and e-mail response says they will reply back 3-5 business days.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Greg Francis, Photographer
Rochester | NY | USA | Posted: 1:40 PM on 10.07.16
->> I don't think I'm surrendering $99 to exposuremanager come 2017...
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Dave Breen, Photographer
Somerset | PA | USA | Posted: 2:18 PM on 10.08.16
->> Here's my latest reply from EM support:


We experienced a catastrophic server issue which caused issues with galleries as well as our support ticket system. The issue started when Amazon AWS (where we have the bulk of our servers) restarted several servers unexpectedly and the developers have been working very hard to get things back up and running smoothly. All accounts as well as our support ticketing system are now back up and have been steadily available for the last few hours. We are looking into this further in an attempt to prevent anything happening like this again in the future. My sincere apologies for the inconvenience. Please feel free to contact us again with any other questions or concerns.

It seems OK now.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jesse Beals, Photographer
Tracyton | WA | USA | Posted: 3:37 AM on 10.13.16
->> Hey Dave,

Yeah we all got that response. I wish they had a phone number to call when this happens again over waiting a week to hear back.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Dave Breen, Photographer
Somerset | PA | USA | Posted: 7:05 PM on 10.16.16
->> Both times I inquired, I had a reply within a day. I used the basic "support@exposuremanager.com" address. It's been back over a week now, and I find gallery creation and image processing faster than it used to be.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

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Thread Title: ExposureManager Down?
Thread Started By: Suzette Harrigal
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