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SportsShooter.com: Member Message Board

ExposureManager Down?
Suzette Harrigal, Photographer
The Woodlands | TX | USA | Posted: 1:32 PM on 09.06.09
->> Has anyone heard of an issue with the Exposure Manager site? I use it for online sales and could not get to any of my events gallery or even to the Exposure Manager home page. They are usually good about posting known issues. But I have not heard of an issue. Has anyone heard anything?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mike Janes, Photographer
Attica | NY | USA | Posted: 2:19 PM on 09.06.09
->> Everything for EM is working fine on this end.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jody Gomez, Photographer
Murrieta | CA | USA | Posted: 5:34 PM on 09.06.09
->> I've been on EM all day and it's fine.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Ron Hawkes, Photographer, Photo Editor
Rockland | ME | USA | Posted: 9:55 PM on 09.06.09
->> I have been working on EM all day today, uploading multiple games, receiving orders and e-mails with no problems. There is not a problem on their end. Everything is working as it should be.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jay Reiter, Photographer
Newmarket | NH | USA | Posted: 10:53 AM on 09.07.09
->> Suzette,
I can't access it either. Were you ever able to get in? My clients are reporting unable to access either, both Sunday and today.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Guy Rhodes, Photographer
East Chicago | IN | USA | Posted: 11:21 AM on 09.07.09
->> Everything's OK for me, just checked.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Dave Breen, Photographer
Somerset | PA | USA | Posted: 11:25 AM on 09.07.09
->> I'm even getting online help today (Labor Day). Try contacting support@exposuremanager.com.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Brian Dowling, Photographer
Philadelphia | PA | USA | Posted: 11:47 AM on 09.07.09
->> My site is still down. Btw there is a "sportsshooter" coupon code for 50% off when pre-paying for the year.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Greg Francis, Photographer
Rochester | NY | USA | Posted: 1:20 PM on 09.07.09
->> hmmm, some of my clients have reported not being able to view their links, but I can.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Mike Janes, Photographer
Attica | NY | USA | Posted: 3:22 PM on 09.07.09
->> They issued this on another board...




Hi everybody,

Our data center was, with the help of all your traceroutes, able to isolate the issue between an outside router (that was NOT part of our data center's network) and Comcast. They notified both Comcast and the company hosting the router. I don't know where the culprit was but we are receiving reports from multiple users that they can access the site again.

If you were effected by this, please try again. If it doesn't work, please let us know so we can continue to follow up on this. Hopefully that won't be necessary.

Thank you to everybody who sent in traceroutes and for your patience and understanding. I'd like to reiterate that it was not a problem inside's EM network but I know that the end result is the same which is why we tried hard to find out where the problem was. Thanks again!

Donovan Janus
Chief Executive Officer
ExposureManager.com - Focus on Sales
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Kevin Krows, Photographer
Forsyth | IL | USA | Posted: 4:22 PM on 09.07.09
->> The problem should be fixed. Run a test ftp upload. Mine went without a hitch. Bad router and/or switch switch in the Comcast network I would guess.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

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Thread Title: ExposureManager Down?
Thread Started By: Suzette Harrigal
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