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SportsShooter.com: Member Message Board

Photo Mechanic Ingested Photos Unrecognized by Costco Photo
Justin Kase Conder, Photographer
San Diego | CA | USA | Posted: 3:28 PM on 06.21.09
->> Several months ago I began to encounter a problem whereby when I would attempt to upload photos to Costco’s Photo Center web applet, the photos that I wanted to upload would appear with the text “Failed Photo” over the top of them thereby preventing me from selecting the photos that I wanted to upload for prints.

This morning I had the time to dig a little deeper into the situation where I discovered that, only the photos that had been ingested by Photo Mechanic were the ones that were coming up with the label “Failed Photo”. If manually I transferred the picture to my desktop from my SD or CF card it would be recognized by Costco’s Photo Center without any problem.

It’s apparent that something happens to the photos while their being ingested into Photo Mechanic that prevents Costco’s Photo Center web applet from recognizing them properly.

I initially encountered this problem while on my MacBook Pro, but I fired up my Windows machine to discover that it presented the same issue.

I’ve posted a screen capture of the page that shows the error I am encountering here:

www.JustinKaseConder.com/PhotoMechanicCostcoError.png


I am running Photo Mechanic 4.5.4 and curious if anyone might have an idea why this is happening or if they have experienced it themselves.

I’ve also emailed Bob at Camera Bits and will be sure to update the information when he gets back to me.


Thanks!

Justin Kase Conder
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Chuck Steenburgh, Photographer
Lexington | VA | USA | Posted: 7:55 PM on 06.21.09
->> Sounds like an EXIF issue...not sure what else PM would be doing to the file.
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Patrick Fallon, Student/Intern, Photographer
Columbia | MO | USA | Posted: 8:39 PM on 06.21.09
->> What is being done to the files on Ingest? What version of the software are you using? Do the files get any sort of IPTC copyright information on the ingest? What about dragging files to the desktop, then applying IPTC info template to them? What about if you open and save as' the files in photoshop?

Just a few ideas..
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Andrew Knapik, Photographer, Assistant
Lincoln Park | MI | USA | Posted: 8:43 PM on 06.21.09
->> I have had the same issues. I find that I have to open them in Photoshop and resave them for Costco to recognize.

Hope this helps. FWIW - I am on 4.6 on my Mac Pro
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Mark McIntyre, Photographer
Greensboro | NC | USA | Posted: 9:28 PM on 06.21.09
->> I find if I add anything to the data file I also get the failed message. This includes tagging a photo with a color class or adding a photoshop guide to the image. Costco software assumes this additional information is a corruption of the image.
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Louis Lopez, Photographer
Fontana | CA | USA | Posted: 12:36 AM on 06.22.09
->> No Issues here.
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Mike Brice, Photographer
Toledo | OH | USA | Posted: 1:13 AM on 06.22.09
->> I had trouble in Firefox, but no trouble in Safari.
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Chuck Liddy, Photographer
Durham | NC | USA | Posted: 5:21 PM on 06.22.09
->> no problems here either.
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Justin Kase Conder, Photographer
Madera | CA | USA | Posted: 3:02 PM on 07.08.09
->> I've been out of town for the last few weeks but still trying to come to some conclusion regarding this situation. Not long after posting this thread I got an email from Paul DiCola with Costco.com who gave me some insight. It doesn't solve my problem being that I'm working off of a Mac, but for those of you who are encountering this problem and on a PC this information should help.

I've posted his email below.

Once I get this further narrowed down I'll be sure to post an update.

--


Dear Justin,
I read your thread on SportsShooter.com regarding your uploading issues to the Costco Photo Center when using Photo Mechanics. Photo Mechanics adds metadata to the beginning of the jpg file. The java libraries used iin our uploader don't know how to deal with this additional information that is specific to the Photo Mechanics application.

If you're using Internet Explorer, an active x uploader is available as an alternative to the java uploader. We are working on alternative uploaders for the other browsers and hope to have this released later this year.

Sincerely,
Paul DiCola

--


Justin Kase Conder
www.JustinKaseConder.com
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Thread Title: Photo Mechanic Ingested Photos Unrecognized by Costco Photo
Thread Started By: Justin Kase Conder
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