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SportsShooter.com: Member Message Board

Any recourse with a canon lemon?
Philip Peterson, Photographer, Photo Editor
Puyallup | WA | USA | Posted: 9:14 AM on 05.26.09
->> Does Canon has any lemon replacement/return camera policy or does anyone have any idea who I can shake down/up at Canon?


I made what I now consider a mistake of purchasing a 1d (iii) when it came out.

On 06/08 the camera had an err 99 that required sending the camera back for service.

On 11/08 the camera had an err 99 that required sending the camera back for service.

On 05/09 the camera had an err 99 that required sending the camera back for service.

Each time the error message did not clear no matter what (change/remove lens, battery, cards).

I presume in October or November of this year I will have to send it in again.

The camera gets normal use in un-extreme conditions (Western Washington, where the weather is pretty gentle), and doesn’t get tossed about or dropped.

Anyone have any suggestions besides shedding myself of all my canon equipment?
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Chuck Liddy, Photographer
Durham | NC | USA | Posted: 9:45 AM on 05.26.09
->> ....make lemonade?
 This post is:  Informative (1) | Funny (2) | Huh? (0) | Off Topic (4) | Inappropriate (0) |   Definitions

Thomas Campbell, Photographer
Houston/San Antonio | TX | USA | Posted: 9:47 AM on 05.26.09
->> You can make lemonade, I'm making margaritas.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (3) | Inappropriate (0) |   Definitions

Phil Hawkins, Photographer
Fresno | ca | usa | Posted: 10:37 AM on 05.26.09
->> I don't know about the state of Washington, but the federal lemon law is the Magnuson-Moss Warranty Act. Beyond that, you'll have to Google "lemon laws in Washington state" to get more info.

As I understand it, if a product has had success repairs for the same malfunction during the warranty period, it qualifies as a "lemon" and you have redress avenues. But beyond that you'll have to see what Washington state provides in the way of specifics.
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Philip Peterson, Photographer, Photo Editor
Puyallup | WA | USA | Posted: 10:39 AM on 05.26.09
->> Thanks Phil, I'll look into local laws and see if I can hit Canon with them.
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Eric Canha, Photographer
Brockton | MA | United States | Posted: 10:57 AM on 05.26.09
->> Stupid question alert.....

Have you just plain asked Canon to replace the body? I had a D2X that went in for 4 blown/bad AF units. On the 4th trip I asked for them to consider letting me keep the NPS loaner that I had in exchange for the D2X that I had sent in 4 times. Three days later I had a NEW D2Xs (upgraded) boxed with all the goodies and an email telling me NOT to return the D2X accessories.

So again have you just plain asked? And have you asked the RIGHT people? I don't have any Canon contacts but I'm sure that there are members here who can put you in touch with helping hands.
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Steven Mullensky, Photographer, Photo Editor
Port Townsend | WA. | USA | Posted: 11:04 AM on 05.26.09
->> Hope this is helpful.

Mike Gurley is the Canon Rep in this area.

mgurley@cusa.canon.com
 This post is:  Informative (1) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jeff Brehm, Photographer, Photo Editor
Charlotte | NC | USA | Posted: 12:21 PM on 05.26.09
->> If only we could get NPS to replace Canon cameras....
 This post is:  Informative (0) | Funny (2) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Jeff Snyder, Photographer
Metro DC Region | MD | USA | Posted: 12:52 PM on 05.26.09
->> Have you worked with your "dealer" from who you got it from?
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Philip Peterson, Photographer, Photo Editor
Puyallup | WA | USA | Posted: 1:07 PM on 05.26.09
->> The 2nd time I had it fixed I asked the people I was dealing with at the repair center if I could just get it replaced, as I was already unhappy sending it back twice after owning it less then a year.

The dealer said it's Canon's business.

I'll Check with Mike Gurley too, thank you Steven.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Michael Durisseau, Photographer, Assistant
Santa Fe | TX | USA | Posted: 1:49 PM on 05.26.09
->> I have a contact at Canon in New York...let me know if you need it. What I did, finally, was write directly to the CEO of Canon, with a copy to a number of other executives...got a response within a day or two. It took another two months to get everything finally resolved, though.
 This post is:  Informative (0) | Funny (0) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

JC Ridley, Photographer
Coral Springs | FL | US | Posted: 1:56 PM on 05.26.09
->> A defective Mark III? What a shocker!
 This post is:  Informative (0) | Funny (1) | Huh? (0) | Off Topic (0) | Inappropriate (0) |   Definitions

Philip Peterson, Photographer, Photo Editor
Puyallup | WA | USA | Posted: 7:22 AM on 05.28.09
->> Mike Gurley the canon rep seemed like a nice guy who did what was within his power for me.

I’ll give him good marks for customer service (A loaner, a new and better mirror fix, and a promise that this time for sure the err99 will be fixed for good.). As to the quality of the 1D I’ll have to wait six months and see if it is still working.

Thanks to Mike and Steven for suggesting that avenue.
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Thread Title: Any recourse with a canon lemon?
Thread Started By: Philip Peterson
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