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SportsShooter.com: Member Message Board

Mac Warranty?
Stanley Leary, Photographer
Roswell | GA | USA | Posted: 4:15 PM on 09.04.07
->> Very interesting post about the warranty service by Mac on UTube

http://www.youtube.com/watch?v=hHbrQqrgVgg
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Michael P. King, Photographer
Appleton | WI | USA | Posted: 4:40 PM on 09.04.07
->> Yep... I'd trust this guy for sure. Anybody who'd spend their evening destroying their laptop and posting a video to youtube obviously must be sane and have valid points. (sense the sarcasm...)

Are you kidding me? Criminy...

I've had several bouts with Apple's customer service on past products I've owned.

I can't say all the repairs were prompt.
I can't say they were always on the same page with me about what was going on with my products.
I can't say my blood never boiled when dealing with them.
I can't say I never had to go barking up the corporate ladder.
I can't say I never had to write letters and provide extensive documentation to validate my claims.

But I can say that in the end Apple rectified all the situations to my satisfaction.

No company is perfect with their customer service, but Apple's usually been at the very least above average.

--MK
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Dianna Russell, Photographer
Springfield | MO | USA | Posted: 4:51 PM on 09.04.07
->> Stanley :oP

Just what I DID NOT need to see right now.

My warranty is up in late January and the hard drive . . .

. . . right before playoffs . . .

I'm going to go have a good cry now.
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Jim Colburn, Photographer
Omaha | NE | USA | Posted: 6:54 PM on 09.04.07
->> "My warranty is up in late January"

Have you signed up for the AppleCare extended warranty? You can do it at any time until the original one year warranty runs out and it'll give you another two years. You can try calling Apple and see if they'll give you a discount on the re-up.
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Dianna Russell, Photographer
Springfield | MO | USA | Posted: 7:24 PM on 09.04.07
->> I did sign up for AppleCare and that is what will expire. Can that be extended?
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Sean Gallagher, Photographer, Photo Editor
St. Louis | MO | USA | Posted: 7:37 PM on 09.04.07
->> He could have just taken it to an independent authorized Apple repair facility for a second opinion...
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Joel Kowsky, Student/Intern, Photographer
Columbia | MO | United States | Posted: 7:43 PM on 09.04.07
->> I think you might be able to just purchase another AppleCare extended warranty.


As far as the video is concerned, we all know that cell phone insurance/repair coverage doesn't cover damage caused by liquids, so why would we expect a computer company to do the same?
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Bob Ford, Photographer
Lehighton | Pa | USA | Posted: 8:52 PM on 09.04.07
->> Dianna, I'm not sure if you're following you posts correctly, but it sounds like you had a one year warranty and extended it another 2 years, meaning your computer is now close to three years old.

In my opinion, if you're using this computer daily for work it's time to buy a new computer. The speed increase with the new computer will probably pay off for you fairly quickly. More importantly just image what loosing a job would cost.

Photo business guru John Harrington figures on replacing his computers every 18 months.

I'm sure there will be many people who disagree with me and they'll describe how they have been using the same computer for 5-6 years, even longer, but I'm not willing to take that chance.
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Jim Colburn, Photographer
Omaha | NE | USA | Posted: 11:47 PM on 09.04.07
->> "I did sign up for AppleCare and that is what will expire."

Then if there's ANY problem with the hard drive take or send it to Apple ASAP to have it looked at and fixed. Do not delay.
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Jim Colburn, Photographer
Omaha | NE | USA | Posted: 12:05 AM on 09.05.07
->> "Photo business guru John Harrington figures on replacing his computers every 18 months."

That's nice for John but I have a dual G5 Mac tower that's three years old and still working fine. I don't see replacing it until Final Cut Pro starts to seem REAL slow...

I've upgraded the RAM (2 more Mb added recently making it 4.5 Mb) and the internal hard drives (from 1 x 160Gb to 2 x 250Gb) about a year ago and the darn thing just keeps wizzing along. The latest Mac OS works. The programs that I need work. Why should I spend the money for a new machine?

It edits my still images and edits my video and if it needs a couple of hours to output an H.264 Quicktime file then I start it working before bedtime and it's done by morning.

I figure that it's good for another two years at least.

Heck. I have a 400MHz G4 Mac tower that stills runs the latest Mac OS (I keep updating it for fun) and would be fine for basic stuff and some not-so-light photo editing.

Trailing Edge Technology. It works. You already own it.

Read a book to your kid. Go for a walk. Make dinner.
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Dianna Russell, Photographer
Springfield | MO | USA | Posted: 5:32 AM on 09.05.07
->> Bob, you are correct. I have had the computer going on three years. And your point is valid about keeping up with the technology.

As much as I want and need the new D300, I think an updated computer is just as important. Especially since my backup computer is a pc that’s older than the Mac – and since I don’t have the software for it that I do have for the Mac, I would only be able to open/work on the photos if I went back to shooting jpg fine. I am not willing to stop shooting NEF/RAW, so clearly a decision has to be made – computer first, D300 second, and newer car third.

Jim, the computer is in the hands of the techs at the Apple store where I bought it. It quit on Saturday morning and the techs aren’t there on weekends so first thing Tuesday morning, in it went. If they can’t repair it they are going to send it to Apple.

It really stinks not being able to use PhotoMechanic (I love PM) to view the images, choose selects and then work on them with CS2. Oh, and then there’s Noise Ninja – another favorite program that’s only on the Mac. Not being able to chimp is one thing, but not being able to even open the files to look at them and pick favorites is quite another. It’s already driving me nuts and playoffs start tonight. I’ll just have to make due with what I’ve got to work with. If images are needed right away, I have access to two other venues where I can work on them using CS2 and CS3 – it’s just inconvenient.

Oh, and I don’t care how mad I was at Apple – taking a sledgehammer to a Mac is just wrong. It made me cringe.

~D
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Delane B. Rouse, Photographer, Photo Editor
Washington | DC | US | Posted: 12:06 PM on 09.06.07
->> Dianna-

What can't you use PM for your windoze machine?
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Jon Gardiner, Photographer
Durham | NC | USA | Posted: 4:17 PM on 09.06.07
->> The video would have been perfect if we heard the Mac start-up sound after the first or maybe second blow of the sledgehammer.

-J
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Andrew Villa, Student/Intern, Photographer
San Jose | CA | United States | Posted: 5:31 PM on 09.06.07
->> Apple service has been nothing but great for me. When my charger on my powerbook stopped working they replaced it for nothing even though i was out of warranty. My mighty mouse just stopped scrolling up for whatever reason and the tech online helped me get it back up and running.

I'd give apple an A for service in my book. Much better than Dell was when my Inspiron's motherboard fried two years ago.

just my 2cents.
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Jerry Laizure, Photographer, Assistant
Norman | OK | USA | Posted: 5:37 PM on 09.06.07
->> >I've upgraded the RAM (2 more Mb added recently making it 4.5 Mb) and the >internal hard drives (from 1 x 160Gb to 2 x 250Gb) about a year ago and the >darn thing just keeps wizzing along.

Wow, Jim...just think how fast that G5 will wizz if you upgraded that to 4.5 GIGABYTES of RAM.....
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Dianna Russell, Photographer
Springfield | MO | USA | Posted: 6:27 PM on 09.06.07
->> Delane, I was fixated on not having CS2 on the pc (upgraded to Mac CS2 at that time) and so I wouldn't be able to open the NEF/RAW files since you have to have at least CS2 to open them.

But, maybe I could get PM for the pc to pull out the jpgs to at least look at them? What do you think?

Funny how you get used to doing things one way and can't see other ways to get things done.

Thanks.

~D
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Thread Title: Mac Warranty?
Thread Started By: Stanley Leary
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