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SportsShooter.com: Member Message Board

My 20D shutter won't stop snapping
Kristina Barker, Student/Intern, Photographer
Youngstown | OH | USA | Posted: 6:51 PM on 10.27.06
->> Turned on my camera today at an assignment and the shutter won't stop. I have to take out the batteries to get it to stop clicking. Even when the camera is off, if the batteries are in there, it keeps on going. It won't even stop long enough for me to update the firmware.

It's flashing ERROR 99 at me which has happened before and I've always just cleaned everything and then upgraded the firmware and then everything is peachy keen.

But now with this possessed shutter problem.. I don't know what to do. I'm google'ing for any info about this non-stop shutter problem. Any suggestions?
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Walter Calahan, Photographer
Westminster | MD | USA | Posted: 6:53 PM on 10.27.06
->> Does the camera have rabbit ears?

Wow, this is the first I've heard of this problem.

Is there a 20D doctor in the house?

Good luck!
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Carl Auer, Photographer
Eagle River | AK | USA | Posted: 7:52 PM on 10.27.06
->> Welcome to the wonderful world of shutter failure. I had that happen to my 20D a year ago. Wonderful feeling when you show up to an assignment, snap a couple pictures and then the camera goes bezerk. You can attempt to pull out all the batteries, the main and the lithium 2cr5 battery in the battery compartment, one of those quarter sized batteries. Then reinstall all the batteries and see if you can do a firmware upgrade, but I would suggest you just wrap it up and send it into Canon as soon as you can. I can not give you a number on how much it would cost to fix. Mine was free through CPS and still under warranty.

Good luck
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Jim Sykes, Photographer
Montgomery Village | Md | | Posted: 12:48 AM on 10.28.06
->> This just happened to another photographer I know at a job last weekend. He was shooting then the camera just started firing away without stopping. Not sure what you can do as he didnt find a cure for it, but apparently you're not alone.

I'd just send it in to Canon as soon as you get the chance.
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John Thawley, Photographer
Southfield | MI | United States | Posted: 1:09 AM on 10.28.06
->> That would be me... :)

The camera has become posessed. I'm seeing it as a two stop process... first to Canon for repair and then up on eBay. :)

John
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Steve Conner, Photographer
Eagle | ID | USA | Posted: 1:39 AM on 10.28.06
->> Kristina,

I just received my 20D back from Canon for the same problem. They replaced the shutter Assy and release switch on the camera and release switch on the battery grip. Cost was 180 for labor on the camera and they did the repair on the battery grip for free. Sounds to me like there might be a issue with the release switch. It took 2 weeks for the repairs and return.

I hope everything goes well with your camera and I hope this helps.

Steve
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Andrew Spearin, Student/Intern, Photo Editor
Saskatoon | SK | Canada | Posted: 12:58 PM on 10.28.06
->> To those who have had shutter failure on their 20D... at how many actuations did it occur?

I have a 20D, so am curious as to how much longer I have until it goes beserk!
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Bill Mitchell, Photographer
Tempe | AZ | USA | Posted: 12:38 AM on 10.29.06
->> This same thing happened to my 20D after a year and a half of somewhat heavy usage. It cost me just short of $200 to repair. It's been fine since then. Just accept it ... our cameras will fail occasionally.
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Wayne McAtee, Photographer, Assistant
Hesperia | CA | usa | Posted: 11:36 PM on 04.02.07
->> I just took my 20D to CANON today for the same thing. I hope to get it back in a few days with the help of cps. I will post the cost etc when I get it back
Wayne
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Michael Ivanin, Photographer
Chatham | On | Canada | Posted: 12:17 AM on 04.03.07
->> It happened to me as well. I had to send the camera to Canon service centre 6 weeks later I got it back. The camera was only 7 month old and still covered under canon warranty.
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Israel Shirk, Photographer
McCall | ID | US | Posted: 12:20 AM on 04.03.07
->> I've had something similar - the shutter button is pretty much worn out! I haven't had to replace it yet - just waiting until my CPS application goes through...

They're rated at something like 75,000 shots... But then again, it's not 1D-level quality control.
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Phillip Davies, Photographer
Garden City | NY | US | Posted: 12:21 AM on 04.03.07
->> I just had this happen about a month after the one year warranty expired. Shipped it off to CPS and got billed a $200 charge for the repair. After reading about so many people with a similar problem, this sounds like a chronic problem that Canon has with their 20D, that we are getting billed for.

PhilD
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David Heasley, Student/Intern, Photographer
Columbus | Oh | U.S.A | Posted: 12:48 AM on 04.03.07
->> I just got mine back from Canon after having this problem. It's working great now.
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Francis Specker, Photographer
Riverside | CA | USA | Posted: 2:45 AM on 04.03.07
->> Shutters don't last forever. Expect them to fail at some point. For some reason when the 20D's shutter goes, it does the crazy continuous shooting thing.
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Ronnie Ling, Photographer
West Lakes | SA | Australia | Posted: 2:53 AM on 04.03.07
->> I was shooting with a Canadian guy who got his 20D a wee bit wet and exhibited the issue you've described.
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Jeff Brown, Photographer
Greenfield | MA | | Posted: 8:02 AM on 04.03.07
->> My 20D was less than 2 years old with around 76,000 images taken on it. It did the same thing. At the time Canon told me that the shutters are rated for around 25,000 to 50,000 images. The end result was the purchase of a factory "reconditioned" body for around $600.00. It worked out to be a good deal. Came with everything in the original box with all the goodies intack. The software and battery had not even been unwrapped. Also came with a 6 month warrenty.

Good luck.
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Brian Mount, Student/Intern
Simi Valley | CA | USA | Posted: 8:44 AM on 04.03.07
->> The same thing happened to me, I had to take it into Canon and get the shutter replaced. Mine was just about a year and half old before it happened but I had put a lot of miles on my camera so I was half-expecting it happen. When they replaced the shutter it cost me $180.
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Phil Wever, Photographer
Montgomery | IL | USA | Posted: 9:49 AM on 04.03.07
->> I had this happen and its on its way to Canon. The only way the thing will stop firing is to remove the batteries. Nice to hear that its only around $200 to fix.

However, this camera is about a year and a half old and this will be its second trip to Canon.
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Barbara Perenic, Photographer
Springfield | OH | USA | Posted: 8:18 PM on 04.04.07
->> Mine did that while still under warranty. Canon CPS fixed it right up, for free of course, and I've had no further problems with it. Canon reps were adamant in telling me to only use Canon batteries, however.
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Joel Kowsky, Student/Intern, Photographer
Columbia | MO | United States | Posted: 11:39 PM on 04.04.07
->> This happened to me about a month before I picked up a used MK II.

Until then, I'd been using a pair of 20D's very heavily, I think one body is pushing 110k and the other about 120k. Once I get a chance I'm gonna send them both in to Canon as they have been relegated to back-ups and possibly remotes since I picked up a used Mk I a while back.

It's good to know now about how much I'm looking at spending to get the shutters fixed.
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Robert Benson, Photographer
San Diego | CA | USA | Posted: 12:35 AM on 04.05.07
->> Perfect!

With that problem you can really focus on the picture taking and composition. Gives new meaning to point and shoot. Embrace your new auto continuous motor drive!
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Wayne McAtee, Photographer, Assistant
Hesperia | CA | usa | Posted: 10:45 PM on 04.05.07
->> Canon called today all fixed no charge, Wow that was nice of them and fast! I have to say Canon service in CA has taken good care of me more than once.
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Serafin Martinez, Photographer
Carolina | PR | | Posted: 1:29 AM on 04.07.07
->> I sent mine in a month ago and they qouted me $195.00, and then they opened it and sent me a new estimate of $600.00 for the new shutter, This camera was my back up for my 1D and they said it had 95,000 actuations, I purchased a new Mark IIN as my third camera when this happened so you guys are really lucky if it cost you only #200.00, I instead will have mine as a paper weight.
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Seh Suan Ngoh, Photographer
Singapore | SG | Singapore | Posted: 4:05 AM on 04.07.07
->> I hope your camera didn't get to see the video of a Mk II and Mk III shooting continually until the buffer's full...

Curious, does the shutter just carry on and on, without stopping, while the CF card writing indicator light remains off?
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Wayne McAtee, Photographer, Assistant
Hesperia | CA | usa | Posted: 6:43 PM on 04.07.07
->> When it happend to me the shutter just clicks but no info was sent to the card. you could turn the unit off and just keeps clicking only way to stop it was to pull the battery out.
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Roger Ogden, Photographer
Brookline | NH | USA | Posted: 1:00 PM on 04.11.07
->> Just sent my 2 - 20d's in for cleaning. One had 56K actuations and they said the camera was only rated for 50k. I had them put in a new one. Cost with the cleaning ~250.
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Phillip Davies, Photographer
Garden City | NY | US | Posted: 3:13 PM on 05.14.07
->> There is a possible class action suite regarding this shutter problem on the Canon 20d. Take a look at http://www.lieffcabraser.com/canon-eos.htm
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Debra L Rothenberg, Photographer
New York | NY | USA | Posted: 3:16 PM on 05.14.07
->> One word:
NIKON!

hahaha

sorry, I had to do that:)

Debbie
(never had that problem although I witnessed it last week with a 20D user))
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Joseph Brymer, Photographer
Lincolnton | NC | usa | Posted: 8:22 PM on 05.14.07
->> Debra,

You say Nikon, but this has happened to me and many ohters as well with our Nikon D2H's.
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Curtis Clegg, Photographer
Belvidere | IL | USA | Posted: 6:49 PM on 06.03.07
->> I'm just curious... how many people have put their 20Ds to heavy use after the shutter assembly was replaced? I might be able to get a 20D for next to nothing because of a bad shutter... it would be nice if I could get a few years of use out of it with a new shutter assembly.

Also, is there a chance that the 20D shutter assemblies are replaced with 30D ones, or are they too different to interchange? Wishful thinking...
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Frank Victores, Photographer
Ft Thomas | KY | USA | Posted: 9:12 PM on 06.03.07
->> It sounds like a case of premature actuation .

;)
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Mark Buffalo, Photographer
Lonoke | AR | USA | Posted: 12:14 AM on 06.30.07
->> I was shooting the Miss Arkansas pageant on SAturday of last week when my 13 month old 20D went crazy with shutter failure or premature actuation!

Luckily, I talked to my CPS rep and they helped me out by fixing the camera under warranty and I should have it back sometime next week. Thank goodness.

I had to finish shooting the pageant with my 10D and it did very well. In fact, I liked the colors from it but I shot basketball on Wedensday and baseball on Thursday. I know my good camera is a 20D but it so much better in focus than the 10D and the 5fps with a 24 frame buffer is so much better than the 3fps at a 9 frame buffer.

Mark
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David Bond, Student/Intern, Photographer
Muncie | IN | United States | Posted: 7:36 PM on 04.27.08
->> My shutter started going wild today as well while photographing Bill Clinton. As with everyone else, nothing seemed to stop it. Luckily, fellow SS member Chris Bergin was there and had an extra body to let me use, otherwise I would have been SOL.

My question is this -- the camera is almost four years old and if I get the shutter repaired, what's the likelihood that something else may break on it? I'm a poor college student who's already spending too much money to go to Japan this summer and trying to get a new body will stretch me pretty thin. If the camera is just going to break again though, I'll do it.

Anyone have any suggestions?

Thanks
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Rodrigo Pena, Photographer
Palm Desert | CA | USA | Posted: 11:21 AM on 04.29.08
->> David, I know you're on a budget, but you may want to consider a second body. First I would repair your 20D. As I've been reading the threads above, it should cost around $200, but that's just a guess. Next I would consider purchasing a used 20 or 30D camera. I've seen a few for sale here in the classified ads. After the money roles in, you can sell these cameras and get better bodies, but for now, this will get you by. Having two camera bodies is always a good idea because you never know when one of them will develop an error, or fail, or get dropped by accident.
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Curtis Clegg, Photographer
Belvidere | IL | USA | Posted: 1:55 PM on 04.29.08
->> David, Rodrigo's guess of $200 is pretty darned close if you *only* want to replace the shutter block. That could last you for a few more years, or maybe not.

I spent a little extra and got my SQ assembly on my 20D replaced as well, and I'm very happy with the repaired body. Mark at Midstate seems confident that the body has many, many more clicks left on it since the two components susceptible to breakage are brand new:
http://www.sportsshooter.com/message_display.html?tid=27838#6
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Thread Title: My 20D shutter won't stop snapping
Thread Started By: Kristina Barker
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