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CPS Performance? Canada... Worldwide?
Chris Halper, Photographer
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Toronto | On | Canada | Posted: 10:02 PM on 09.27.05 |
->> Just curious as to peoples experience with CPS membership.
I love the discount, but this is my first experience with service.
Left a lens with them for 3 weeks and they hadn't touched it. I had a job, they had no loaners, so I was forced to take it back.
Brought it back to them today and much to my disapointment, they filed me back at the bottom of the pile...
I will be leaving for New Zealand in another 4 weeks and they said they still may not get to it in time.
Anyone else generally pleased or displeased with the CPS?
Does it vary from region to region? |
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Adam Hemphill, Photographer, Student/Intern
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Willimantic | CT | US | Posted: 10:34 PM on 09.27.05 |
| ->> It probably varies, but here in the northeast US I am always VERY pleased with their service. It can't be beat. |
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Greg Southam, Photographer
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Edmonton | AB | Canada | Posted: 11:18 PM on 09.27.05 |
->> Chris CPS service in Canada is awful. I have been using Canon for 25 years and I have never seen service this slow before. I just got a lense back that took 5 weeks to fix. I had two flashes away at different time to repair a hot shoe. Both repairs took over 3 weeks. There service has gotten so bad that a number of photographers at my paper are thinking of switching to Nikon. It’s tough to do your job if you don’t have gear to do it. I have sent gear to both Missassaugua and to Calgary and both are equally slow.
Good luck getting your lense back |
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David Boily, Photographer
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Montreal | QC | Canada | Posted: 11:28 PM on 09.27.05 |
| ->> In Montreal CPS is awesome. Fast and effective. |
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Geoff Robins, Photographer
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Ottawa | ON | Canada | Posted: 12:06 AM on 09.28.05 |
| ->> Chris, I dropped a 1D off at Canon Mississauga about a month ago and when I stopped in Monday to drop off more gear I was told they had not even looked at it yet but they would try to get it done in the next few days. Andrea has always been helpful but the service gets slower and slower. Back when I was shooting film I blew out the shutter on an A2. They had it back to me in 3 days. Now it takes at least a month for the smallest of problems. I have been a CPS member since the early 90's. Now it does not seem to mean much other than a bit of savings at purchase but with the high Canadian dollar it is now cheaper to buy in the US. Why should we use Canon Canada at all? As Greg said it is tough to do our jobs without gear. Best of luck! |
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David G. McIntyre, Photographer
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Beijing | . | CHINA | Posted: 1:43 AM on 09.28.05 |
->> I always had good service when I was in US, and have great service in Hong Kong and Beijing locations.
Maybe you can see if you can send it to US for repair? |
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Ian Donald, Photographer
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Antioch | CA | USA | Posted: 2:49 AM on 09.28.05 |
->> I got jostled in a crowd at a NASCAR race and managed to drop a 1D & 15mm fisheye 5 feet onto concrete. The lens snapped in half leaving the lens bayonet stuck in the camera body. The body looked OK but as a precaution I sent it down to CPS in Irvine via FedEx, accompanied by a bag of bits that used to be my Fisheye. I got the lens back in 3 days with a new AF motor, lens body (and serial #) The camera body came back 2 days later, checked, firmware upgraded, sensor cleaned - total bill - less than $200 for both.
Last Monday I FedEx'd a 1D Mk 2 with a broken vertical on/off switch down to Irvine. In a separate package I sent a Canon XL1S that would not eject a tape (not officially a CPS serviced product but the tech who does camcorders is in the same room) The Mk 2 was back on Wednesday morning, repaired, firmware upgraded, sensor cleaned - the XL1S came back this morning - the Mk2 was a free repair, the XL1S was $60.
I fail to see how the folks in CPS Irvine could provide me with a higher level of service, they have always been prompt, friendly on the phone and repair costs have always been reasonable (and the stuff comes back fixed the first time...) |
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Mark Stallings, Photographer
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Greenwood | AR | USA | Posted: 9:08 AM on 09.28.05 |
| ->> CPS has been great for me to deal with. I had a digital body develop some problems a couple of weeks ago and I needed it badly because of a couple of assignments. I had a back-up, but I needed it too. I shipped it on Monday morning to CPS in New Jersey letting them know I was in a bind. They repaired it and had it back to me on Friday. They really saved the day. It's the second time I've had to use them for quick repairs and they have responded great both times. I for one really appreciate their efforts. |
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Neil Turner, Photographer
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London | UK | United Kingdom | Posted: 9:25 AM on 09.28.05 |
->> We have a company here in the UK called Fixation, who are authorised by both Canon and Nikon to carty out pro repairs. Their service varies from good to amazing and nearly everyone here in London uses them. CPS are also pretty good if you aren't in a blinding hurry largely because Fixation tend to get the urgent work.
The amount of loan equipment at CPS has dwindled down to the level where you are unlikely to get a loaner unless it is warranty repair.
There is a real issue in the UK with getting suitably trained technicians and Fixation now train their own people from scratch. It takes at least three years to become a Canon or Nikon approved technician, during which time the money isn't to good.
I try not to break cameras too often!
Neil. |
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Dave Cheng, Photographer
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Toronto | ON | Canada | Posted: 10:06 AM on 09.28.05 |
->> CPS Canada in Mississauga used to be great back before the recent membership boom.
Their service department and loaner pool have not increased proportionately — I'm sure they still don't have more than two 400/2.8 lenses to serve the entire country, for example. As a result, what used to be a 2-3 day turnaround just two years ago is now at least 2-3 weeks — and that's with the "pro rush".
Andrea Wallis has always been exceedingly helpful, but there is only so much the front line staff can do with their limited resources.
Chris — and other Canadians — it might be worth voicing your concern to Neil Stephenson, whom I believe is still in charge of the CPS program. His e-mail is Neil_Stephenson@canada.canon.com. |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 4:14 PM on 09.28.05 |
->> Before I jump the gun, does anyone think it would be wise to give Andrea and Neil at Canon a link to this message topic?
Maybe they don't know Canadian CPS services fall well short compared to CPS around the globe. |
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George Poulias, Photographer
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Whitby | Ontario | Canada | Posted: 5:05 PM on 09.28.05 |
| ->> I had to loan a buddy my extra body for 2 months while he waited to get his fixed, I think CPS Mississauga needs a wake up call based on some of the comments above. |
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Geoff Robins, Photographer
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Ottawa | ON | Canada | Posted: 5:31 PM on 09.28.05 |
| ->> I guess I spoke too soon. I recieved my 1D today as well as estimates for the gear I dropped off Monday. I hope this prompt service will continue. |
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Larry Wong, Photographer
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Edmonton | Canada | Canada | Posted: 5:49 PM on 09.28.05 |
| ->> Does CPS service in Canada still exist?! It took Canon Canada 4 months to repair a EOS-1D body for me. And it wasn't because I was waiting for a part. I have had some great service in the past twenty years that I have been a CPS member, but in the last few years it has gone down the toilet in Canada. The service people in Calgary are great but I think they are just overwhelmed by the volume of digital camera equipment that comes in for repair. And instead of increasing staff, they seem to have decreased staff in the past few years. I have also sent equipment to Mississauga and the CPS service is the same. The majority of the staff photographers at our newspaper use Canon equipment with an estimated value of probably over a quarter of a million dollars. The Canon users at our newspaper have not been pleased with CPS service so the next time we purchase digital equipment we are seriously considering Nikon as an option. |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 7:06 PM on 09.28.05 |
->> As per Dave Chenge suggestion, I sent an email to Andrea and Neil at Canon.
I mentioned this forum and the apparent growing resentment towards Canons customer service. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 9:07 PM on 09.28.05 |
->> Chris, I think resentment is a strong word... maybe displeasure is more appropriate?
Anyway, I can guarantee you that Neil Stephenson is very well aware of the issues that have been mentioned above, as this is something that has been developing over the last few years. I, for one, have already voiced my displeasure to him numerous times in the past, but by all means send him a message. If enough of us complain, maybe we'll see some changes for the better sooner.
Personally I could tolerate longer service times (such as a week or 10 days) if an adequate supply of loaner equipment was available - but it usually isn't, so any time I have to take gear in, it's usually a problem.
While I have often had to wait for servicing, there have been times when Canon Canada's service department has exceeded my expectations, such as the one day turn around to replace the IS and AF in my 70-200 between the Christmas/New Year holidays last year, or the unexpected and very positive result with another lens servicing. Yet it is bittersweet, because I've also experienced many of the problems others have already mentioned above.
Let's hope the situation improves soon. |
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Wesley Hitt, Photographer
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North Little Rock | AR | USA | Posted: 9:48 PM on 09.28.05 |
| ->> I recently sent in a Canon Ds to get cleaned and the sensor leveled. Sent the camera on Monday, 2 day Fed Ex, and got it back on Friday. The next week I received a survey from Canon about the service. It was great but I wonder if they knew survey was coming. Loaner gear is almost non existent. I borrowed a friends camera while mine was gone and was prepared for two weeks. |
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Allan Campbell, Photographer, Assistant
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Salem (Portland) | OR | USA | Posted: 9:51 PM on 09.28.05 |
| ->> I keep asking myself... Why do you expect loaner gear? In the US we get 3 day service turnaround and are expected to have enough gear to continue to work. Does CPS Canada offer the loaners to offset the length of time it takes to service gear? The US CPS loaner program is for evaluation for purchase only according to the paperwork. Although they have come through for me when I was in need for some gear. |
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Andrew Wheeler, Photographer
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Capitola | CA | USA | Posted: 10:26 PM on 09.28.05 |
->> Well, I have to chime in here about regular Canon service...to champion their service.
I have been a bit tardy in signing up for the CPS, which is now on it's way btw, however, my 1DMK2 shutter gave up the ghost at Road Atlanta the other week (Labour Day weekend).
Tuesday AM I shipped the camera to Canon in Irvine with samples of the images (to allow them to see what was happening) along with a nice note saying that I needed it back pretty pronto (please) as I need this for my job.
Anyways, to cut a long story short, I had that camera back in my hands on the Monday am the following week. It took 3 business days (not including the in-between weekend) for a shutter replacement, clean and firmware upgrade..
As a non CPS personage (at the time - even with a nice letter explaining what I do for a living) to get that level of service I was very grateful and pleased.
I even filled in their customer service follow up survey to let Canon know how pleased I was with the speed, quality and level of service.
Andrew :) |
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Robert G. Stevens, Photographer
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Halifax | NS | Canada | Posted: 10:40 PM on 09.28.05 |
->> Chris:
I am not a CPS member, but this summer I sent a 1V in for a cleaning and it took about three weeks. I used the Montreal address. Some of the delay was from them playing phone tag with a quote, even though I had included a letter with my visa number saying just fix it and charge it to the card.
Perhaps you should try the Montreal address the next time. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 11:24 PM on 09.28.05 |
->> Allan,
It appears that CPS service is heading in opposite directions depending on whether you are in Canada or the USA.
If those of us in Canada were able to consistently get three day turnaround on repairs, as appears to be the case in the US (and I seem to recall used to also be promoted here in Canada), then the demand for loaner gear would probably not be that great.... Unfortunately, it's usually rare for us to receive such quick service. What would you do if you were without your camera for three weeks?
I would generally agree with you that as professional photographers we should have back-up equipment, and I think many of us do, but how many have two identical $4000 digital cameras? Not me... as soon as I got the Mark II, the old 1D became the back-up. With film cameras it really wasn't such an issue... you could buy another camera for $500 or 1000 and it would be essentially the same as your primary camera. With digital, it's not as easy since each model has different ergonomics and more importantly, differences in image quality/image look, etc. So, for me to effectively have an identical back-up, I'd have to spend at least $4000 US for another Mark II that I would use infrequently. Is that the best use for $4000? And that's only touching on cameras. What happens if your 400 2.8 requires servicing but will take three weeks? Should you be expected to own a second 400 2.8? It would be a boon for Canon, but it's not a realistic option for 95% of us here... What happens if your main camera and your 400 go down together and you can't get a loaner until two weeks later? This last question isn't a hypothetical sitaution, since I know of a Canadian CPS member in this exact situaiton right now. If it's only going to take three days, then it could work out... but three weeks? Forget that... |
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Allan Campbell, Photographer, Assistant
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Salem (Portland) | OR | USA | Posted: 11:27 AM on 09.29.05 |
->> Ron and others,
I hope my question didn't come off smug, it wasn't supposed to be. I was just curious if they advertise something other than what we get here in the US. I agree that three weeks is a long time for pro service. Although if it is known or evven advertised that it takes that long and that they do not offer loaners then it looks like all of you in CPS Canada are stuck.
It is odd how each country seems to run CPS differently. CPS Europe has a website and newsletter, CPS USA has great service (IMO) but no communication or outreach except for special or large events. CPS Canada has really slow service.
Personally I think CPS at Irvine CA has treated me great on my limited repair needs. CPS NY and the Loan department has always been helpful when evaluating gear. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 2:10 PM on 09.29.05 |
| ->> Likewise Allan, after re-reading my post it can come across a bit harsh. It wasn't my intention to aim that at you personally. |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 11:52 AM on 10.18.05 |
->> UPDATE:
I sent a link to this message thread to CPS Canada and didn't get a reply. (I expected at least a generic "We are always trying to improve, thanks for the feedback")
To make a long story very short... that seems to be the main failing of CPS in Canada. Non-existant communication with the clients. I could live with 4 week wait times if the staff kept us appraised.
No one called me to tell me the repair estimate had gone up by $200. If i had not called, the repair may have just sat there without approval.
No one called back after repeated voice and emails to request the status of the repair. This was particularly stressful because I need the lens before I leave the country in 5 days.
I only got a call back when I physically went to the Canon offices and left a note saying "I will be picking up the lens in 2 days (repaired or Not) Have it ready!"
I will praise them by saying they lowered the repair price to match my original quote. I wish I knew whether this was a way of making things right... or just standard practice to match the quote provided. But no one called to tell me...
I will be picking up the lens on thursday and will assume it is fixed... if it's not... I am sure I will vent here... |
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Jeff Duncan, Photographer
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Culleoka | tn | us | Posted: 1:53 PM on 10.18.05 |
| ->> I was not a CPS member at the time, but I sent in my 10D this past July for services, at the New Jersey location, and it was back in 8 days. (Cleaned and to have dead pixels replaced) |
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David Griffin, Photographer, Photo Editor
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Charlotte | NC | USA | Posted: 5:58 PM on 10.18.05 |
->> USA CPS---------> Absolutley un-freakin' believable!!!!
Top notch every time in my experience |
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Stefan Postles, Photographer
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Canberra | ACT | Australia | Posted: 7:22 PM on 10.18.05 |
->> You guys in Canada don't know how bad it can be, I've got horror stories like you wouldn't believe.
CPS varies from country to country because Canon is a different company in each country.
I can understand why Canon here in Australia isn't as strong with their CPS as the US is, we are effectively killing them by buying our gear from OS. I would guess 80% of Australian photographers buy their equipment from the US because Canon Australia's wholesale prices are higher than some retail prices in the US so they can't compete.
I would imagine Canadian photographers often buy their gear from the US also and so Canon USA is getting a large slice of the world market.
It must be hard for some of these companies to justify putting money into CPS when they aren't getting alot back from those very clients. (except for priceless advertising at every sporting event etc)
I'm not excusing it AT ALL but because of the way the world is today I think they would be better off rebuilding the membership model. I'd pay a yearly membership fee to help boost their capabilities (I wouldn't pay for the current service).
Amazing thing about our CPS is that the guys that work there are fantastic, they get my full respect (when they aren't getting an ear full for something that's out of their control). Its the last job I would want in this industry. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 9:34 PM on 10.18.05 |
->> Chris Halper: I can guarantee you that this thread got the attention of the right people at Canon Canada - trust me. It is something they are definitely aware of and have been working on for some time (from what I can gather). I sympathize with you regarding the lack of communication, as it would be nice for all of us to receive some sort of public update of what is planned for the future of the program. Instead we will have to be patient and trust that there is an internal process in place to improve the program.
Stefan: I agree with you, however, the situation may not be as dire in Canada as you imagine. Back in the early '90s when I worked in retail, and the last time the Canadian dollar was so strong against the US dollar, a lot of photographers, using all popular brands, were buying stateside. Certain distributors were forced to slash prices in order to remain competitive (or came up with creative bonus packages). I don't think it's as severe as it was ten years ago. There are price differences compared to the US, but often they are not sufficient to justify buying abroad. Factor in shipping costs and warranty issues, and the savings are usually slim. Canon Canada also reduced prices in early 2005 on a lot of equipment, possibly due to the strong Canadian dollar vs. the soft Greenback, but that effectively kept prices close enough to US pricing. I had researched a number of equipment purchases and was on the verge of making a large purchase from the US, but the price drop kept most of the purchase local. Unfortunately some items like the large super-teles are still significantly cheaper in the US.
Regarding rebuilding the membership model, it is something I have also suggested in the past to Canon Canada, including a paid membership. I even think I posted something about that here on SS last year looking for feedback from other SS CPS members. |
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Steve Russell, Photographer
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Toronto | ON | Canada | Posted: 11:43 PM on 10.18.05 |
->> Wow, Ron
Paid CPS membership?????
I really don't think that we should put thi idea in their heads.
We, professionals, are ambassadors to their product.
They use us in those ads every year,
you know the sea of white lenses at the olympics, US Open, etc.
There is a reason all those lenses are white.
We are front line ambassadors for their product.
How many times are we on a job and some asks,
"hey, what kind of camera is that?"
Paid membership?
Outside of the CPS price,
we still pay full price for repairs,
and cross our fingers to get the rush service.
I started a simular thread on the ecnpa BBS a few years ago.
I heard that Canon Canada heard about it,
and some revamp to CPS was in the works.
But that ws a couple years ago
I'm still waiting.
I personally try to deal with Canon Mississauga (Toronto)
in person, face to face with Andrea.
I have had no problems with service thru Andrea in the past couple years.
Including her getting a loaner to me while I was on the election campaign in 2004.
Canon Europe seems to do a great CPS job,
They have a magazine and a kick butt website.
All I want is the pro-rush, to actually mean pro-RUSH!!!
And I don't think we should have to pay fo that. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 1:16 PM on 10.19.05 |
->> Hi Steve,
I hear you and agree with you in part about your concerns over paid membership.
I would only agree to pay for CPS membership if it would guarantee either (or both) 100% loaner availability on key up to date equipment such as 1 series bodies, the popular 2.8 zooms and the fast long glass or true rush CPS service that would negate the need for an extensive loaner pool.
Paid membership would also offer the benefit of weeding out the not so serious CPS members. With fewer members, the workload on the technicians for rush repairs and demand for loaner equipment might be more reasonable. The CPS price discount is nice, but as you know, once you have the gear and are busy, you really rely on having it available at all times. Therefore, I believe good, fast CPS servicing is the most important aspect to the entire CPS program. By the way, the current CPS membership does entitle you to a discount on repairs. I think it's about 20%, but since your gear is looked after by the paper, you may not have been aware of that.
As for not mentioning it to Canon - too late. It's something I brought up late last year but was told that it likely would not happen, at least not in the foreseeable future, especially considering the current state of the service department. |
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Jeff Stanton, Photographer
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Tucson | AZ | USA | Posted: 4:44 PM on 10.19.05 |
->> I had a 70-200 2.8 in my camera bag one morning at an apartment fire and I sat the bag down in the yard for a minute. The next thing I know, a fire truck runs over the bag - and the lens. The front element was spider webbed.
I shipped it to CPS Irvine. I received it back 10 days later repaired and in perfect working order for $170. |
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Mike Stone, Photographer
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Dallas | TX | USA | Posted: 10:30 AM on 10.21.05 |
| ->> ok,at the risk of sounding totally stupid, what is CPS membership? Is it an extended warranty or higher level of support which must be purchased? Can someone give me the 411? |
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Mike Last, Student/Intern, Photographer
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London | Ontario | Canada | Posted: 11:00 AM on 10.21.05 |
->> CPS = Canon Professional Services. It is a service offered by Canon for people who are working professionals using Canon gear. Some of the benefits of membership are *supposed* to include:
- Priority repairs on gear.
- Loaner gear while yours is being worked on.
- Priority on new gear from dealers (Sent to the top of waitlists at Canon Authorized Dealers)
I am sure there are other things... but that's what I see it used for most often. I shoot Nikon so I wouldn't know. |
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Mike Stone, Photographer
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Dallas | TX | USA | Posted: 11:55 AM on 10.21.05 |
| ->> ok, next question, how do you qualify or obtain this service? |
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Mike Dunphy, Photographer
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Toronto | ON | Canada | Posted: 12:34 PM on 10.21.05 |
->> Contact CPS USA and request an application. They will ask for tearsheets of your recent work be submitted with your application as well as documentation indicating you are a professional shooter.
Regards,
Mike
p.s. I have had great service when dealing with Andrea and crew in Mississauga. However, their service department does sound like it's in need of some major change. |
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David Lucas, Photographer
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Toronto | On | Canada | Posted: 12:36 PM on 10.21.05 |
->> Well i just had my 300 2.8, 1.4 converter and a 400 lens hood out to canon and i will say that i recevied them all back repaired in about 2.5 weeks... that's not bad.
Cheers
David Lucas
Staff Photographer
Toronto Sun
http://www.torontosun.com
http://www.davidlucasphotography.com |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 12:26 PM on 10.22.05 |
->> Hey Mike Stone
Another big thing with Canon CPS is equipment at wholesale!!! That is why I am still willing to put up with less than perfect service and repairs.
You just show your membership card at any camera retailer and they have to sell you the cameras, lenses, and flashes at the wholesale prices.
Update:
They had my lens ready 1 day before my imposed deadline. Fixed nicely. I happen to walk by Andrea's desk... covered in boxes, cameras and lenses in for Pro Repair. She is obviously swamped. |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 6:18 PM on 10.22.05 |
| ->> Chris, the CPS "wholesale" prices are only applicable to the Canadian CPS program - not in the USA (though I'm not sure about other countries). |
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Jamie Forrest, Photographer, Photo Editor
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Madison | WI | USA | Posted: 11:40 AM on 11.08.05 |
| ->> How do you get signed up for the CPS program in the US? |
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Stew Milne, Photographer
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Providence | RI | USA | Posted: 11:50 AM on 11.08.05 |
->> Chris, you had me all excited with the "wholesale" price thing. Then I read further that it only applies to Canadian CPS members. Does it count that I'm a Canadian citizen living in the U.S ???
-sM |
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Michel Fortier, Photographer
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Naples | FL | USA | Posted: 11:53 AM on 11.08.05 |
->> I just returned to Canon gear after six years of very poor Nikon service. I registered my MkII when I received it with Canon and to my surprise, I received a packet in the mail with $100 off my first non-warranty service and THREE DAY turn-around. And I'm not a CPS member yet.
A long time ago in a galaxy far, far away, I was a CPS member. I had sent the first gen 70-200 in for service, the dreaded "crap, the front of the lens just fell off!" issue. At the time, I was leaving for Vietnam in two weeks. They called me the day before to say it was being shipped. That morning, it didn't show up like it was supposed to. I called Canon. They tracked down the shipper who then proceeded to skip all his initial drop-offs and come directly to me. He made it, delivering the fixed lens 5 minutes before I left for the airport. I understand everyone doesn't get this service all the time, me included, but I think as a company they genuinely try. I also think a lot of it depends on parts availability. That seemed to be (one) of Nikon's major issues.
Jamie, to join, send an e-mail to cpsloan@cusa.canon.com. They sent me a PDF file I could print out and give to all 9 staffers who will be switching to Canon. |
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Seh Suan Ngoh, Photographer
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Singapore | SG | Singapore | Posted: 11:43 AM on 11.09.05 |
->> Good to read about the response of CPS in various locations; along with the incredible tales of how a lens can meet its maker (literally) and still come back to life working.
But do your local CPS, loan out a lens for you to evaluate at all? |
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Kurt Vinion, Photographer
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Berlin / Prague / Bamberg | GERMANY | | Posted: 1:05 PM on 11.09.05 |
->> I can't speak for CPS in the states but in Germany they are amazing for not only the turnaround but for customer service. I have all the phone numbers to the reps and not only are they approachable and will call you back, they will not hesitate to send you gear for evaluation and your only costs is to ship the gear back!
On another note: I am back in the states and will be covering my first college football game in almost six years at the UofL Rutgers game. So if anyone is coming down lets hook up!!! |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 8:14 AM on 01.14.06 |
->> Since I have a big mouth when I am not happy, I thought it only fair to praise CPS when things go well.
I took my 1DS in for a sensor cleaning. Grime was caked on the sensor and no amount of air blowing moved it.
CPS promisined a 24 hour turn around, and they delivered.
Thanks CPS :-) |
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Chris Halper, Photographer
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Toronto | On | Canada | Posted: 5:37 PM on 03.23.06 |
->> Just dropped off some stuff to be repaired with Canon Canada. One of the CSR's recognized me and greeted me with a smile (which never happened before). She came over and let me know that CPS was being run by a new person. She wanted to introduce me, but he had just stepped away.
I don't know what this means... but it was certainly a nice surprise to be recognized and treated cordially.
Perhaps CPS Canada is being overhauled for the better! |
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Ron Scheffler, Photographer
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Hamilton (Toronto area) | Ontario | Canada | Posted: 2:55 PM on 03.31.06 |
->> FYI, the new person responsible for CPS service at the Mississauga location is:
Alessandro Garofalo
905-696-6604
email follows the standard Canon procedure: First_Lastname@canada.canon.com (Please place Alessandro's full name in place of First_Lastname, including the underscore as separator) |
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Jan Langsner, Photographer
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Lloydminster | AB | Canada | Posted: 3:35 PM on 03.31.06 |
| ->> A friend of mine sent her 20D to CPS in Calgary for a sensor cleaning. When she inquired about the price over the phone before sending it in, she was told there would be no charge. Just this morning CPS faxed a repair estimate. It was only for a clean and check and was $427.08 plus shipping. |
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Nikon D3 (refurbished demo!)
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Available from:
Samy's Camera
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Price: $3799.00 |
Notes:
We have 15 refurbished demo Nikon D3 cameras available. First come, first served! Comes with a 3 month manufacturer warranty, and extended warranties are available. Send an email to samys@sportsshooter.com, or call 866-726-9463 and identify yourself as a person from SportsShooter.
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